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October 2025 by Connie Strong
Great resource for rentals and practical advice for renovators.
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October 2024 by Jami Franklin
The only thing I'd have to say is that whenever you rent something, I'd recommend that you have an employee inspect and go over the tool/machinery your renting, just to make sure that everything is good and working. I rented a power rake to dethatch my 10,000 sq ft of yard but my husband literally started it and pushed it less than 15ft and a good chunk of the blades underneath had broken off. I had to go buy 2 corded ones just to finish the job. Upon returning the power rake, the elderly gentleman, who was working, i had explained to him what had happened and he copped such a disrespectful attitude with me. I only then was informed that they'd replace the tool in that situation but my husband was doing that job and it had to be done within a certain time frame, sp I had no time to drive 38 minutes to Salem to replace the tool and then 38 minutes back. But when I explained that to that elderly gentleman, he stated that people do it all time, hello. But my husband didn't want to lose a client, which is understandable. He did reimburse me a small amount of money back which I'm grateful for, but his attitude, good day, bad day, just closing, ect... you shouldn't treat people with such disrespect.
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January 2024 by azz az (Zoric)
Staff were professional and knowledgeable.
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January 2024 by Ace123a
I've been here multiple times and the customer service is excellent. Friendly & knowledgeable employees. They are pros at what they do I'd highly recommend this place.
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July 2023 by Jim Jam
Rented a tool and planned to use it right before returning it back, come to find out the hose was ripped so it was useless. Went to return and they BLAMED ME for not speaking up sooner, I would’ve assumed they QC their tools before renting them out? I guess common sense isn’t so common. Didn’t get a refund or accommodation for it, and those old dudes working there are rude and incompetent
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May 2023 by Whitney H.
RON THE TOOL EMPLOYEE!!!!!WORST CUSTOMER SERVICE EXPERINCE EVER!!!! The old man in tool department couldn't point me in the direction on flat screw told me he had to see it in person. After asking him a basic question. But it's not the first time I've had problems with this location after I giving them chances an come back. Another reason why I'll just take more of my sever elsewhere.
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April 2023 by Harris G.
Tried to price match a tool from a makita authorized seller online and was refused the price match by a very smug manager, after waiting nearly 30 minutes. When I showed the low price guarantee online and asked her to show me where it violated any rules she just said, I'm not gonna match that price. Shitty customer service all around.
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December 2022 by Areli V.
I'm so disappointed with my experience today, out of the whole staff only two people treated us with respect. The disgusting racists workers made my blood boil, I would not recommend this Home Depot. I don't even know why people act like there's no diversity in this world but i hope that these people get fired
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September 2022 by Susan B.
I was in Salem Oregon in June and had the pleasure of going into your store and receiving excellent customer service. Kenny Powell assisted us with a bathroom countertop when it was missing parts, he went beyond my expectations to solve the problem. The paint staff, and check out folks were very friendly and helpful. Since we were out of town and working on a house to rent, we really appreciated the help it was very stressful. Please share this with your employees they deserve a pat on the back. Good to see some good customer service in these times.
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September 2022 by Carrillo Carrillo
Im only gonna say a few things . Not ever returning to Home Depot. And never dealing with Dewalt tools again !!
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August 2022 by Shannon B.
Nope and no and a note I can see why my ex has been with the manager of this place it's terrible not this picture I take care Home Depot at all alarms thank you for never giving me good service and I won't be back ever again Lowes is the best
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July 2022 by Reen D.
From my house Home Depot is 4 miles further than Lowes. I used to go to HD anyway. I just seemed to like it better there. Both stores offer a generous 10% discount for veterans. All a vet had to do was produce proof of service. Having a service connected disability rating of 80% I simply showed them my Veterans Identification card. The same one I use to check in for VA clinic or hospital visits. It has my photo on it as well. I gave them my home address and phone number and they have had no problems running my credit card over the years. Around the first of the year they decided they wanted all the information from my DD214. Service number also SSAN. Rank at discharge, Awards, Air Fonce Specialty code. There is a butt load of data on it that in my opinion they don't need in order to offer a 10% discount especially at a time that they are pulling down all time record profits. They clearly think that most vets will think just like me, "F-off I'll go to Lowes." It's closer anyway! Now they can get all the credit for patriotic veteran appreciation with way, way less cost to there profit margins. When I purchased my Sig P365 and my Remington 12 Gauge neither store ask for that info. Of course they don't care about little ol' me I just think if you don't want to offer vets a discount come right out and say it. Don't try to gain more personal data so you can sell it to data firms and make far more money than the 10% offer on individual home owner purchases. That's just downright unpatriotic.
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May 2022 by Jason konst
They don't even know how to work on the computer how can they work on equipment .
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February 2022 by Raven E.
Never had an experience like this before. Went yesterday to purchase and order a lot of things for our new home. First we started with the toilets...found one we liked and wanted to purchase them...the stock of toilet we wanted was up on the very top of the shelf...the guy said it would be a few hours. What? Then asked a employee where the blinds were. I was told by flooring and she walked off. What? Where is flooring? Finally found it and had to go to customer service to get someone to assist to have them cut to size. Waited over 30 min in the kitchen department to place an order to a bathroom vanity top. Couldn't get an employee over there. I walked over to the paint dept and he said their phone doesn't work so they have no way of asking for help? I then used my cellphone to call the store and ask for help and I was told they didn't have anyone to help in that department? Odd since on their desk it said that they would be in at 10:30 am and it was 2:00 pm. We ended up leaving and going to Lowe's.
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November 2021 by jaime caldera
The best place to get the job done
