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January 2024 by Andrew Shonk
Had a great buying experience trading in my Mustang for a 2019 WRX STI. Car seemed great and then boom battery was dead in 2 months which seems like something that should've been caught. Service Department told me I'd need to bring the car in, the day before the freezing rain hit, so I had to cough up $250 for a new battery so I could get groceries before roads were bad. I emailed Kyle Read, the Customer Relations Manager, on 1/22/24 with my issue and my desired resolution since clearly the inspection was not up to par. He he responded back asking how he can help after I just explained it. Now still no response after replying to his email on 1/23/24. It would appear that after sale the dealership drops you without a second thought despite their negligence. I am fortunate that it died at home and not at a gas station hours away.Edit: Modifying this as Kyle has reached out with a resolution early this morning. I will update when concluded.
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January 2024 by Doni !
Had a great time working with Joey!! Such a charming young man. Super helpful, honest, and not pushy. I have bought plenty of cars and this has by far been the most pleasurable and smooth car buying experience ever!! If you have a chance definitely work with Joey and his finance manager JC.
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January 2024 by Sandeep Nallabolu
Joey is very Smart and young with marketing skills. He made a video of car thats skills I never seen with any of the dealers.Definitely he gonna rule the Auto world ?
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January 2024 by David Jero
Joey was amazing, fast and easy to work with. He has great personality and listens really well. Highly recommend buying your next vehicle with him!
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January 2024 by T M
Had my first dealership car purchase here and it was a totally smooth process. Andrew Goloviznin was as helpful as could be despite Toyota's inventory issues with a certain model, which is not his or the dealership's fault. When it came time to do the sale everyone involved was quick about getting the details sorted. David was very to the point with everything when finalizing and I appreciate that. The process didn't eat up my afternoon and no one felt weirdly aggressive about stuff which I also appreciate. I have nothing bad to say about the experience.
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January 2024 by Chris Shultz
Worked with Joey on a used Tacoma and it was great. The whole car buying process is such a pain in the *#&Q - but this was the first time it was "enjoyable". We were in and out of there with a new (used) car in under 2 hours and Joey made the whole experience easy and drama-free. We recommend a visit if you're in the market.
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December 2023 by T M.
Tried to call and talk with sales management but they were not answering. Continuously hung up on or sent to voicemail! Would not trust this dealership to buy from if that is the way they are going to treat a person who wants to buy a vehicle.
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December 2023 by Stefano Peiris
This is a really nice dealership with great amenities and a good selection. If you intend to shop here I’d ask for Joey because he helped me get a great deal on my car and even called to check in on me weeks after the purchase.
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November 2023 by Karen McCoy
Shawn in the service department sets the bar very high for excellent customer service!
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November 2023 by Madelynn H.
My friend bought a car from here and I have gone multiple times for service on my car. Noah was the one who helped with my friend and was able to get the exact car she wanted. He is super helpful, knowledgeable, and easy to work with. He was able to get her payment to exactly where she wanted and made the process quick and easy. Definitely recommend!
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October 2023 by Bridget Schreiner
We purchased both our new cars from Capitol and they took great care of us. Carli in sales is very personable and makes sure you’re confident in all your decisions. Jona in financing is through, efficient, and does a great job explaining all the financial details and associated paperwork. We really appreciate he service at Capitol!
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October 2023 by Kayla Davis
I have had the best service here while purchasing my new 2023 Toyota RAV4 . Josiah and Kelly made the entire process absolutely enjoyable and easy. They had exceptional customer service and were able to answer any and all my questions during the entire process. The atmosphere of the dealership was inviting and everyone I interacted with were amazing .Ask for either Josiah or Kelly! They have outstanding customer service!I highly recommend Capitol Toyota if you’re in search of a new vehicle!
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October 2023 by Dave Rankin
I had the pleasure of working with Mitch Lucas. He was such a joy to work with for my new car purchase! Not only was he knowledgeable and not pushy, he went above and beyond to make sure my experience was world class! (I have over 20 years of world class experience as a food and beverage manager at some of the most prestigious private clubs and resorts in the country, so I know great service when I see it!) Mitch even sent my kids a fun video text message, thanking them and hoping they enjoy their new ride! I will be telling everyone I know to work with not only Mitch, but the entire Capitol Auto Group! It was worth the drive from Portland! Thanks for the great experience Mitch!
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August 2023 by Andy Sturgeon
My first visit to Capitol! Want to Do an Express oil change. I called a few days B4, quoted $62 for serving my sienna. When I made my reservation for next week, the service quoted me $77!! I told him I was quoted $62 for a 5 qt regular oil service! That's VERY deceiving! No wonder I Don't go to the dealerships! What a Scam!!?
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August 2023 by Elizabeth Rivera
I recently bought a car from Capitol Toyota. I knew what I wanted going in to the dealership, but I as this was my first time buying a car, and I’m very introverted so I was super stressed and did want to deal with the stereotypical car salesman, but my experience was nothing like that. I was set up with Mitch Lucas and he showed me a car. I knew I wanted this car the second I saw it, but I took for a test drive and he was so friendly and not too pushy. He was very laidback and made my car buying process very easy. The way he sold me the car was very funny and it was just an overall good experience. I definitely recommend.