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February 2024 by Alicia Geck
Rental was fast and easy. Customer service was good.
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February 2024 by Gina Crabtree
The return process was super quick and easy
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February 2024 by Cassidy Edwards
If I could give this storage unit less than a one star, I would. My father trusted this location for years. Between June of 2023 and December 2023, his unit had been repeatedly broken into. Between those 5-6 months, there had been no efforts to contact him via phone or email. Thousands of dollars worth of property were stolen and others broken. It took until we physically came to the storage unit that we discovered the unit had been burglarized. The employees excuse was that my father's number did not work and they had undergone management changes, so emails were not being sent.Storage units are supposed to be for long term storage and should be trusted with this task.Additionally, do NOT use U-HAUL's insurance policy. They claimed that there was no evidence of burglary.Absolutely do not trust this location.
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January 2024 by Cas E.
If I could give this storage unit less than a one star, I would. My father, who has a diagnosis of dementia, trusted this location for years. Between June of 2023 and December 2023, his unit had been repeatedly broken into. Between those 5-6 months, there had been no efforts to contact him via phone or email. Thousands of dollars worth of property were stolen and others broken. It took until we physically came to the storage unit that we discovered the unit had been burglarized. The employees excuse was that my father's number did not work and they had undergone management changes, so emails were not being sent. Storage units are supposed to be for long term storage and should be trusted with this task. Additionally, do NOT use U-HAUL's insurance policy. They claimed that there was no evidence of burglary. Absolutely do not trust this location.
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January 2024 by James Vertner
hassle free. in and out
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January 2024 by Linda H.
they just lost a long time customer. I accommodated a Vancouver location by picking up a truck where they were full. what did I get? charged for going over the mileage by 3 miles! If you nickel and dime customers, you lose them!
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December 2023 by Suzanne Suess
Truck broke down. Uhaul service was given an address 2 hours away. So on 27 degree weather. Had to wait about 5 hours for a service truck. Employees at Silverton Uhaul were awful to deal with. Unhelpful, rude. Suspect the Regional Manager Larry gave service the wrong address on purpose. Awful.
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December 2023 by David Wendell
I rented a trailer here. It was very affordable and the process was painless.I was worried that they would gouge me if I needed anything to hook up the trailer. Well, what I bought didn't work, but the one they sold me did, at a lower cost!Very flexible, easy return, and polite staff.
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November 2023 by Daryn Moore
Ridiculous fees. Payed for 60 miles drove 58 and they charged me for going over 5 miles. like I wasn't paying attention. Returned the vehicle with more fuel then was in it to start with and they said they will have to bill me for fueling costs anyway. Treated my elderly grandfather poorly as well to the point I was getting upset and stepped in. They also tack on a bunch of other fees upon returning the vehicle they don't inform you of until its to late. SHADY!
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September 2023 by Susan Cook
What a fantastic team of people! Elias did a fantastic job rewiring my car and travel trailer yesterday. Conscientious and dedicated to doing the job right to keep us safe on the road. Thank you, all!
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September 2023 by Michael Schroeder
Charlie was amazing! Very helpful and friendly. We truly appreciate everything he did for us. Thank you!
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September 2023 by H&H Wedding and Event Services
We own a wedding and event services company, so we rent moving trucks often to transport furniture and decorations to and from various venues around the area. Charlie the manager is always friendly, speedy and professional and any other staff we've dealt with at this location are a pleasure to be around. Thank you for making it easy to be return customers!
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September 2023 by Treena Heldt - Coon
I was the appointed driver on this truck. It was in my care and I had my belongings in the cab. The uhaul was recovered by the employees and my things "vanished". My drivers license, passport, money, perfume, all my make up, ice chest etc. When I called uhaul about the situation, the manager was disrespectful and unwilling to help. His story went back and forth on where my things were. I told another employee at that location that there was money missing and he responded, "oh well"!Thieves!
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September 2023 by Brandon Parr
Easy peasy. Was able to tow 2 cars home in exactly 24 hours. For all those negative reviews. It's from customers not asking enough questions, not reading the fine print or being lazy. Where else you going to get a truck to rent or a car trailer for $50. Come on. Thanks guys??
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July 2023 by Beth
Nathaniel was amazing and made a stressful moving day so much better by his compassion and understanding and hard work to make sure I could get what I needed to finish my move. Thank you for making my day better!