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February 2024 by Carter Smith
Parking and equipment drop off is pretty tight at this location especially when it’s busy. While trying to drop off my trailer, I got myself in a bit of a pickle. Although I wasn’t at the official drop off lane, staff was more than willing to come out and help me unhitch, and get out lol I have rented from this location before. I will run from them again.Thank you so much.
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February 2024 by Anthony Grice
Vehicles smell like pot and their staff cannot be trusted. They will try to rip you off.
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February 2024 by branden walker
Ice storm rolled in and ended up being way worse than predicted. It was so bad they didn't open the store but you bet they charged me for all those days. Must be safer to drive a uhaul on 2 inches of ice than a car I guess. Management at this location is a joke. No wonder you guys have so many terrible reviews. All earned I'm sure.
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January 2024 by Wendy Patzke
I think this store does an excellent job overall! The staff are friendly and provide great customer service. Vanessa has always gone above and beyond with her service and is a huge asset. It's great that Travis has been here for years. It's nice to see a familiar face. Keep up the great work; y'all have a great team right now!
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January 2024 by Eric Hunter
Was able to get in and get out with no drama. They called ahead to confirm & I was able to make some important changes that made the move easier! I would go again!
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December 2023 by Ser
Vanessa was amazing! Thank you!
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October 2023 by Sarah Ellis
Horrible customer experience. Horrible customer service. Rude technicians. They claimed we broke a mirror that we absolutely didn't break. And didn't provide a picture of the break.
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September 2023 by Laura Dunigan
Very fast and excellent service. After hour returns are allowed so that is quite helpful.
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August 2023 by randall p
Terrible, one person works here. She works real hard and is very competent but get her some help!
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August 2023 by becca C
What a bummer with all the bad reviews. I was gonna rent a U-Haul truck this Thursday but now I don't know about that . With all the over charging and lying about gas being empty when it wasn't
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July 2023 by Christian Schnell
Fantastic trailer at a Great Price
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July 2023 by waydealf1969
The Uhaul employees were extremely helpful with what would work best for our move! They made sure everything was hooked up and working properly, before we left on our moving adventure! They even threw in a moving dolly for free. Would and will use Uhaul on 12th street in Salem, Oregon again!! Thanks guys for being so AWESOME!! Under new management.
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July 2023 by Roby “Napa” Graham
Harassed us constantly and reported the truck stolen with deceased grandfather's belongings in it and wouldn't even give 1 whole day to return the vehicle with it being rented out for less than a month. Also called us liars and hung up on the phone. Definitely going to be contacting a senator on this one
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June 2023 by Kara Eldred
nice and helpful employees made the process easy and pleasant, thank you!
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June 2023 by George Krueger
It was a great experience at this location!
