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September 2025 by 18#SOX
Made an Amazon return. They took my packages and didnt scan the QR codes properly so now NO REFUND!?!?!? WOW! What a joke... What a SCAM!!!
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September 2025 by Cindy Mestrezat
Best UPS location in Salem! The customer service is top notch, the employees personable, relatable, always helpful, kind, and SMILING!!! I would give this UPS Store 10+ stars!!
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August 2025 by Sam Lee
Ive never heard of anyone having a good experience with UPS... I've asked a lot of people. This company is a waste of infrastructure I'm upset when any company decides to use them to ship their product because it just means I probably won't get it.
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August 2025 by Diane Yunck
I was impressed by the store's organization and cleanliness. There was no long wait time, plenty of counter reps all smiling and looking helpful.
The person who helped me was very pleasant, and helpful. I was returning an item and had never done that at a UPS store before. She made it very simple for me.
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June 2025 by Vera Mae
I just left. I was refused a notary service because the said it was against policy to do them for trusts. Well, we weren’t making a trust, it was a trust fund request form. We’ll have done it at the market st location and the one in Keizer. Literally have done them 4 other times with no issues but all of the sudden ups store can’t for this particular reason. They were rude, dismissive and downright acting ignorant to the process but then said it was against policy. I showed the manager the website saying they can do them for trusts and she still refused. Look at all the horrible reviews. It looks like some people need to investigated.
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June 2025 by Jon
Streamlined and focused on shipping. No line for other things like FedEx. Faster than the post office.
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June 2025 by Mike Rickards
Outstanding customer service today!
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June 2025 by Michael OBrien
I should have read the reviews on this location first! Terrible customer service, the staff has no idea about rates or what packages are there. I called specifically to ask in advance how much it was to have a package delivered here that I could pick up the same day. The man on the phone stated it was a $5 flat fee. When I got to the store, they charged me $55 or threatened to return the package. They are completely dishonest in their pricing and they simply don't care. It took three people to even get a final answer on the price and find my package. Will never use the UPS store again. Send your packages somewhere else if you are travelling!
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June 2025 by Kristina Jacobs
Versatility of services offered. I like that they are a drop off for Amazon returns. I've used copying services and mailed things from this location also.
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June 2025 by Dixie Hall
I had a complication with some returns and could not pull up all information on my phone. The employee was patient and said she loved challenges and was able to help me in a matter of minutes. I could tell she loved her job and she never made me feel like an inconvenience
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June 2025 by Devin Lisdero
I was returning an Amazon order and the item was too large. They had boxes for me to purchase, but the associate said that I could go somewhere else to get a cheaper box. They would hang on to the item until I came back.
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June 2025 by Eric W
Tiny, crowded parking and impatient staff. I will do my best to avoid this unless it is first thing in the morning, as the parking is scary.
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May 2025 by Thomas Wilkinson
Edward and others do a GREAT job.
I really like how pleasant and informative he is.
I DEFINITELY recommend this store!!!
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May 2025 by Lupe Archuletta
Great experience in fast.
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May 2025 by Marian Frueh
Excellent service. Very friendly and helpful!
