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April 2024 by Bonnie Barnaby
I hate US Bank I am going to change to a nether bank because they scammed me
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April 2024 by Arcturus
They "opened" my new account about a week ago. Just yesterday, after I tried calling the branch several times with no answer or call back, I wasted money/resources. I was treated like a criminal the moment I walked in. No eye contact, no smiles, just cold and brooding presence from all the floor staff. I deposited a 200 personal check from a close family member. Now, I am overdrawn by 20 dollars. They REFUSED to tell me why and did nothing to resolve the matter. By the time I came right back with more money, they went ahead and closed my account. Instead of listening to what I had to say or taking my US $20 bill (cash) to bring up my balance to zero, they glared at their Dell screen and refused to help. Misled and scammed. Salem, Oregon is a pit - we all know. Message received.
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November 2023 by Alyssa K.
ATM is now closed on weekends and is only open from 9AM till 5PM. What is the point of an ATM.
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September 2023 by Matthew Kutka
I've been in quiet banks before, but this bank is massive and empty. The staff are usually cordial.
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August 2023 by John Liggett
Very polite and patient staff. They were so nice and patient with my traumatic brain injury memory problems
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July 2023 by michael bunn
This is my primary banking location the staff are always super helpful over the phone or in person that are very knowledgeable and willing to answer questions or help.
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June 2023 by Brian Watkins
I had a problem with my previous bank and a transfer in to a new US Bank account. I came into this location and was very impressed at the level of care and help that I received. It took several days and the bank manager working with other departments, even escalating it up to the head of US Bank in Oregon! Jill was especially helpful. At one point she was covering the teller desk as well as doing her main job, and helping me on top of all of that. This will definitely be my main branch for US Bank.
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June 2023 by Ezmeralda Elliott
Wow with no prompts on her computer screen just “her gut feeling’s/ personal feelings” .. she calls the family verify check . I have had same check written out to me for 7 years ! Her words “ it could be fraudulent ! I am in the your bank system gave her my social and license . Jill Long needs more training sorry I didn’t look the part today for you .. I will wear my Sunday best next time .
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January 2023 by Jacob Murphy
So I got a new account because my last one had problems and as of today. They have frozen my account AND won’t release any of my funds to me at all. And they can’t even tell me why they froze my account they literally have no reason to freeze my account. I’ve gone into the branch. And everything else they won’t and can’t tell me. So yeah I’m considering some legal action
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December 2022 by Erwin Pieroni
This bank is always only having ONE TELLER every time I come despite being in the big size building. They never bother to add more teller to speed things up.
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August 2022 by Anonymous Me
The staff here is super friendly and is always helpful.
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July 2022 by Jerry
My loan had hidden charges. My original loan numbers did not match. Be aware
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July 2022 by Sky Janice
BEAUITFUL building! The personal banker though. I worked with, Darla. Really seemed like she hated her job and didn't want to be there. Was not fun working with her at all. :(
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July 2022 by Pavel borisyk
Rude, unprofessional tellers. I’ve been with U.S. Bank for about 15 years and I have taken my business elsewhere due to the unprofessionalism and unavailability
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July 2022 by Time Racer
My loan had hidden charges. My original loan numbers did not match. Be aware
