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February 2024 by Joshua D.
horrible experience all around. never bank here as they steal information and get things wrong all the time.
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November 2023 by Kyle Davey
Super nice people here. Patricia is particularly kind and sweet. Everybody is, she is the one who I have interacted with most. I had a problem that she helped me overcome. Very kind and helpful. I continue to come back here.
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September 2023 by julian dwyer
Six months of bad experiences.
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May 2023 by A B
I'd give zero stars if I could.
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December 2022 by Joseph Thibeau
My dad passed away in December and he had an account at this branch with roughly $160 in it, my mom was not on the account, but she has his death certificate and trust and will. The bank refuses to close the account and give my mom the $160, and on top of that, while my mom is trying to go through the court system, the bank is stealing $5 a month for an inactive account. Shame on you U.S. Bank.
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July 2022 by Andrew Groza
My dad passed away in December and he had an account at this branch with roughly $160 in it, my mom was not on the account, but she has his death certificate and trust and will. The bank refuses to close the account and give my mom the $160, and on top of that, while my mom is trying to go through the court system, the bank is stealing $5 a month for an inactive account. Shame on you U.S. Bank.
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July 2022 by Time Racer
This bank was used for a loan and had hidden charges. My loan numbers did not match up. Be aware.
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July 2022 by Jerry
This bank was used for a loan and had hidden charges. My loan numbers did not match up. Be aware.
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June 2022 by Azeneth Olvera
needed help with a loan and Melissa Dutoit helped us out. She was the most friendly person! Professional, kind, and kept us updated during the whole process. She made the process go so smoothly. Thank you!!
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November 2020 by Jake Wadleigh
Horrible experience and will never visit this branch again. Teller was upset he had to count my cash and advised me he wouldn't accept a cash deposit again. He spoke to me rudely and I was definitely caught off-guard when I'm paying monthly for a business account, yet your "bank services" don't include accepting my cash deposits. What good is a bank that doesn't count money?
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June 2020 by Boris Seroshtan
Worst customer service, I was customer with them for over 10 years, last year or so new they changed entire staff , and it’s went downhill, rude , lazy and unprofessional, it’s time to take my business somewhere else
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May 2020 by elliott ross
Job slowed down because of COVID and came across hard times and went in to the negative. I finally worked very hard to get funds back in to the account and us bank sent me to collections Us bank is working against us at this VERY hard time.
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March 2020 by NewDaySameDrama B.
Buyer beware at this branch. I've had two separate experiences at its ATM in which it either stolen my check and giving me no deposit information and or stole my check and card both. The manager is an extremely rude man who refuses to accept any responsibility by US Bank for their ATM. Evidently this branch is run by some third-party because US Bank refuses to accept any responsibility for it or for their lack of response for customer. I'll be moving my money around soon.
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January 2020 by Jason S.
I went to withdraw my from there ATM and when the machine went to give me my money it malfunctioned and I lost $25 in there ATM. I went inside to get my money back and said because I don't have account there they wouldn't refund my money and wouldn't give me the name of the vender who owns the ATM. I also asked them to put a out of order sign on the ATM and I got no response the guy just flat out ignored me. This in my opinion is very poor customer service. They also told me to call the customer phone services at there company, but we all know how that's going to go. I called them of course no help except they told me to file a dispute with my card company, and that's it, so my advice don't use this ATM.
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October 2019 by Evan Folz
While the employees of this branch are wonderful and give great customer service, US Bank is not who you want to bank with in West Salem. Take your business to Maps Credit Union and save yourself literally thousands in unwarranted fees.
