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December 2023 by Dana Allen
I come to this Vavoline all the time and have never felt like writing a review til now! I just want to say Oscar went above and beyond, and was very informative and accommodating! Greatly appreciate good customer service!
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December 2023 by lb
Asked them to only touch my oil, went on to mess with my filter and not put it back on, NOT change the oil, and give me a completely incorrect tag. Dont go here they will steal from you if you’re a woman. Waste of so much money. People had no clue what they were doing
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November 2023 by TJ Esmond
Phenomenal customer service, and i genuinely feel cared for when i bring my cadillac into this specific sevice center.Services: Transmission
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October 2023 by Gracie Benson
Fast service, nice and knowledgeable staff. They don't shove things you don't need on you. Educated me about the state of my car and even manufacturer recommendations. The website provides coupons to use during service. ?
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October 2023 by Cristina H
Came in on a Groupon and I hadn’t purchased a Groupon in years but needed an oil change and this one came up so I purchased it and am super glad that I did! Not only did I get a smokin deal, but had an exceptional experience as well. Brian is amazing and runs his location so well. The staff had incredible energy and customer service skills and Brian was amazing. My oil change went well, my car is running fantastic, and I found a new great shop committed to customer service. Win-win!
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October 2023 by denise o'daniel
What an amazing experience! Seriously, every service rep was top notch~professional, courteous and just down right pleasant to deal with.I highly recommend!!
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August 2023 by Kimberly DeWitt
I highly recommend the West Salem Valvoline shop! I have visited twice now - oil change the first visit and a fluid check on the second visit. Each time the staff was so courteous and friendly. I appreciate and value this, considering the world we live in today. It is rare to find genuine and kind customer service anymore. Great job Valvoline!!! Thank you ☺️
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August 2023 by Aaron Van Beurden
Went in yesterday for an oil change and coolant change for my 2014 Toyota Sequoia. Great customer service and super friendly staff. Normally have it serviced at Damian Lillard Toyota in Mac, but my fishing schedule prevents that right now. Great alternative. Thanks dudes!
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August 2023 by Kay Rae
I was in and out quickly. The employees were all upbeat and friendly. I needed a gasket replaced, and they just did it at no extra charge. Great customer service!
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July 2023 by Mark Faust
Grace and her team did excellent job got me in and out super quick. The safety of my vehicle and employees is very obvious they took many precautions. Grace and her staff were extremely professional and friendly I highly recommend.
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June 2023 by Aerial Luz
Professional, kind, and excellent service. The teamwork is awesome and makes everything go by quickly. I appreciate how thorough and generous they are to also do tire, light, and general wear and tear checks for your vehicle while handling the oil change. They took the time to make sure the right oil was being used and communicated about everything throughout the service. Felt great to take care of so many things all at once.
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June 2023 by Shawn Galloway
They did a great job making sure my oil was changed and fluids where full
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June 2023 by Jaydee Rediger
Didn’t get any service done, because they didn’t any of the two oils I could use! Isn’t this a oil change place? Oil doesn’t go bad, get all your oils in house so you can do the job it says on your sight. Oil Can Henry’s! ?? I’m gonna check on thurs/fri and you better have oil in stock or you lose a consistent customer!
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May 2023 by Jason W.
The crew at this location have always been pleasant. During my last visit I was told it would take 1/2 an hour to get my oil changed with 5 cars ahead of me. It took 1.25 hours to get into the bay, and another 1/2 hour for the service. If it hadn't taken so long I would have had them do more than just change the oil.
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May 2023 by Robin R.
Was told the wait was about 20 minutes. Waited fifty minutes then the Manager Grace took another vehicle in ahead of me that had only been there about 15 minutes. When I called her on it, she got defensive so I left. I had been a loyal customer since they opened. Never again!!
