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April 2024 by Lisa Fryman
In spite of having only 1 bay open because door broken on other bay these people knocked it out of the park!!! I’ve been goin here for years and have gotten such excellent service with no judgments and feeling pressured to buy!!! Nice people who hustle to get their customers taken care of!!!!!!
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March 2024 by Dawn Westling
This business has competitive pricing and a private environment. Many thanks to the technicians for the great service and skilled observations.
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February 2024 by Stuart Liudahl
Fast and friendly service. A very knowledgeable staff. Great value on many automotive services. Employees that go above and beyond what I expected. A great experience. That's why I have been going to Valvoline Instant Oil Change for years. A name you can trust. S.L.
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February 2024 by Jim “Jimi” LeonGuerrero
I really like the whole "Assembly Line" style of service. You pull in to the drive way and never leave your vehicle. Almost like a Carwash or Fast Food Drive-Thru. When you get to the front of the line (I was 5 cars back, and it only took 25-30 minutes) you tell them what you want, then just sit back and relax while you have 5 or 6 guys running around the car changing, charging, and filling stuff. The next thing you know ... BOOM ..... You're out of there!
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February 2024 by mark martens
Good service
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January 2024 by Elaine Krebs
I’ve been going here for several years with 2 cars. The staff is knowledgeable, friendly and trustworthy. Since I don’t put a lot of miles on my car I will sometimes stop there between oil changes. They will check the various oils, top off and if my car isn’t ready for a change they will tell me to come back in a month. They won’t try to sell me a change that isn’t needed. The young woman who runs the computer is very knowledgeable. Her boyfriend is a mechanic with his own business and has done excellent work for me. I once discussed a car that I was considering buying with one of the young men. He didn’t give me advice but suggested that I have a mechanic look at a certain year range of that model .He’d seen problems.That’s good, dependable service.
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November 2023 by Greg Towers
Great place to get your oil changed and the staff are usually friendly. Most of the time you can find coupons online. The only reason for not giving five stars is because you cannot make appointments and you often have to wait in line for a while. Would love to see Valvoline offer appointments in the future.
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October 2023 by KapnKrunch
I had my oil changed during the check they notified me my air box was broken and they won't be able to check my filter. I wasn't paying attention before but then I noticed them putting the box back on.I just purchased the vehicle 3 weeks before and did not see this and haven't been under the hood once. I shook it off as maybe I just didn't notice the hose laying loose with the broken plastic.After the change I immediately went to AutoZone to ask about the part they said I had to order it and when looking at it said "your lucky you haven't stalled out when coming to idle" which was funny because suddenly the jeep was idling rough as of my oil change.After reading the reviews of what other people had happen I would bet the employee broke the hose connector when trying to lift the air box.Don't bother asking me to contact you I highly doubt anything will come of this. Not likely you will replace a $125 part for a $100 dollar oil change. Just a warning to others. I can't prove they broke it. It could have happened in the 3 weeks after I bought the car and NEVER opened the hood after. Then it magically developed symptoms after the oil change.
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October 2023 by Mike Balcavage
Used to love this place, when it was oil can Henry's they were great. However, the cameras that used to show you what they were attempting to do, are now gone. The crew tried to upsell me on every service imaginable, none of which I needed. This explains the long wait times. They also vacuumed the the oil out, which does not save you any time when you have to remove the oil filter and skid plate anyway. They were friendly enough, but I don't appreciate the waiting and upselling. Note: I do my own maintenance, and I am a mechanic. I only get oil changes at a quick lube because it is usually quick.
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October 2023 by Laura B
ALWAYS knowledgeable and friendly. I love that they recommend things I could do for my car while getting the oil changed, but they never pressure me to do them just to make more money, and I appreciate that.
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October 2023 by ashton smith
Mike was very attentive, also seems like a very chill dude. Got quick service, answered all my questions. Best valvoline I’ve been to so far!
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September 2023 by Tom T.
If I could I would make a no star review. 100 for an oil change (ok I can handle that). But to change me and not do the work? I went in on a Friday had my oil changed. Saturday my engine light come on. Didn't drive the car. (City driving less then 5 miles). Monday took my car to the dealership. They said that the oil filter was not changed because the one on the car was from their shop. (Which did my last oil change). I called to see about a refund. The manager said "nope sry you get what you get" word for word.). So I disputed it on my CC. I DO NOT recommend them. They lie about the services they so called did. RIP OFF ARTISTS.
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August 2023 by Innachka D
I have been a loyal customer at this shop for many years, always appreciating the quick and amazing customer service from the guys. They have never pressured me into any extra services, which I value. Despite moving to the North side of town, I continued coming here for my basic oil change needs. However, today was a completely different experience.On a Saturday morning before noon, I joined the line for service, but it became evident that the line was moving extremely slowly. Even though they had only two cars in front of me. I patiently waited but I had a scheduled appointment at 1:30 pm, and it was clear that I wouldn't make it on time. I approached a woman and asked how much longer it would take to move the line. She apologized and explained they were trying out a new staff member. I explained my time constraints, but her offer to let me skip the oil change and move ahead in the line was not acceptable to me. I insisted on getting my oil change done today since that was the purpose of my visit.Finally, after 1:10PM I made it into the service bay, where I met Tyler, who was very polite and skillful in deescalating the situation. He offered me a coupon as a gesture of goodwill. At that point, I mentioned that Manager Shane had told me I needed to change my brake lights, and Tyler was about to attend to that when Manager Shane came over to talk to me.I expressed my frustration, stating that training new staff on busy Saturdays was not ideal and affected other customers' time and commitments. I felt upset that my day had been ruined, and I was late for my appointment. Unfortunately, Shane responded by arguing with me, which only added to my disappointment. I tried to make it clear that I wasn't there to argue, but simply to get things done efficiently. I also suggested that they inform customers in advance if there might be delays due to training, allowing people to make informed decisions about waiting or rescheduling. He told Tyler not to change my break lights (I think he was very sensitive to my corrective criticism feedback)It saddened me that one person's lack of customer service skills, and making strategic decisions in busy times and inability to deescalate situations could have such a negative impact on the business. In contrast, I want to give Tyler five stars for his excellent service and attitude. He should be a manager! But I won’t come back here!P.S. picture taken at 1:10 PMAnd I see I am not only one who’s complaining about the same thing=common denominator.Best of luck!
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August 2023 by Steve T
I thought the guys were friendly and on point but, It took me an over hour to get my oil changed with 2 cars in front me, and triple the price of doing my own. I will stick to doing it myself. Probably a great place for those that can't do it themselves. Thx anyway fellas.
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August 2023 by Carole Astley
Drevyen (manager) and Jeryn were just amazing and went above and beyond on a very hot day! I always get good service at Valvoline but seriously the day I was in was next level as far as how great they were to me! You are lucky to have such great folks working for you!!!
