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March 2025 by Kelli Williams
Bailey was very helpful
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March 2025 by Kaiden Findlay
Horrible service
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February 2025 by Eric Ottoson
Friendly service
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February 2025 by Michelle Evans
Not that Walgreens cares at all, but this has been a nightmare. Tried to fill my prescriptions, waited in line for 10 minutes just to have the window closed in my face. Tried to get them filled at another location that's open later and they could not transfer one of them due to a partial fill at the closed location. Rude employees, system crashed with the original operator, can't fill same day prescription. What a joke.
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January 2025 by Jennifer McCurry
Picking up ready prescription should not involve waiting in line behind cars taking 20 minutes per car. Should be quick pickup. If an issue with one car should be directed to drive around and wait and not hold others in line hostage to wait for unskilled employees or customers with issues. Horrible service to trap sick people in line in a cold car.
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January 2025 by Googlie Eyes
Worst pharmacy ever! They say prescriptions will be ready in 15-20 minutes (after Dr sent prescription to pharmacy 10 hours ago) so I wait…1 hour later still waiting.
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January 2025 by Bailey Kubitz
What makes me the most frustrated is how rude the staff is! I waited behind 4 cars to pick up my prescription (no biggie) but to turn the light off right as I pull to the pick up window, pull down the curtain with a bs sign saying no pharmacist on site is just plain rude. Could no one have come out and said hey the pharmacist is leaving catch us tomorrow? Why can they just pick up the intercom phone and politely say we’re sorry for the inconvenience. Just something other than just ignoring a customer!
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January 2025 by Suzanne White
Excellent pharmacy and store, great customer service, clean and bright!
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June 2023 by Cody K.
This West Salem Walgreens used to be a great store. It has really gone down hill. Went in to get a passport photo today. The clerk took my name and phone number. Went back in 5 hours later and one of the "managers" was there. No photo. The SD card isn't working, which he said has been a problem. He said he wasn't told anything when he came on shift about my photo. I asked if it would be policy for the clerk to call me and let me know it couldn't be done, so I'd know to go elsewhere. He just said, "yeah, she should have called." That's it. If they knew there was a problem, why wasn't that relayed to all employees and consequently, to customers? Also, the store has been very dirty. I've asked when the janitor might be coming in. I was told they don't have one to do floors and someone on each shift is supposed to be cleaning them. Is everyone still using COVID as an excuse for poor customer service and lack of help?
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December 2022 by Marvin S.
In general, Walgreen's in West Salem is okay. My wife and I had influenza and covid vaccines in late October. But in mid- to late-November we travelled to Denver and came home very sick. Thought at first it was Covid, but testing later confirmed it was Influenza A. It appears that their vaccine was entirely ineffective.
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March 2022 by Deanna C.
All the pharmacy staff are always as helpful each and every time I go inside or go through the drive thru window. They always make me feel as if my needs are important to them and always ask if I need help or have any questions. They're very professional and caring.
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October 2021 by Bri K.
I was in dire need of a prescription. I signed online last month at Walgrens to be notified of the status of my prescriptions, especially if there was a problem with a prescription. I was not notified of prescriptions that the doctor ordered Monday. Today is Thursday and I still was not called. I have been given a prescription of 1 am pill and 2 bedtime pills for the last three months by the same doctor to control my pains from a fall. Walgrens has filled this nerve pain prescription every month. Walgrens pharmacy came upon an error when they received 2 scripts for this drug. The pharmacy did not call me about the problem even though its my medicine for nerve pains. The pharmacy was out of the second drug the doctor ordered for me and did not call me to let me know or arrange to get the medicine elsewhere. They just claimed they were out of the medicine. They did not say they tried to get the medicine from another Walgrens.
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August 2021 by Josie N.
EVERYTIME I go into this location the service is awful. Everytime the sale items are out of stock and when you ask someone about looking for more you are met with attitude. If you need to go to Walgreens I'd go to another location.
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March 2020 by Amber Nicole Drinks
The pharmacists are rude and don't care about your health needs whatsoever. they were even rude on the phone when refilling my 8 year old daughters meds. i don't recommend using this pharmact at all. I switched back to rite aid where they actually care and are polite.
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February 2020 by Raymond Torkelson
Exceptional staff and pharmacy. One call I placed to store to ask about inventory bounced around and left me on hold forever. Thankfully, the location is convenient so I just drove there and found what I needed. Folks possibly struggling with housing may loiter and use the bathroom without paying—doesn't bother me though may differently affect others—as well as normally rowdy teenagers in the parking lot from nearby stores.
