The Xfinity Store on Lancaster Dr NE in Salem provides services including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security, along with payment and equipment exchange. Customer experiences at this location vary. Many report outstanding service, describing staff as helpful, honest, straightforward, awesome, and amazing. Specific employees are credited with providing the best customer service, making processes very simple, getting things done efficiently, and offering outstanding, top-notch support that resolves issues quickly. Customers express being very grateful and pleased with this excellent assistance. However, other experiences are mixed. One customer, while helped promptly, felt only half of their problems were resolved in the store. They noted an attitude where staff seemed unwilling to fully understand the issue, ultimately requiring resolution later by phone. Despite this, positive reviews highlight employees who take care of every need, provide rapid follow-up, and deliver service that makes a significant difference, leading to strong customer appreciation.
Just horrible service. I didn't even make it 3 months before they are trying to screw me. Absolutely no information about anything Website doesn't work. Unbelievable how bad the service is. Comcast is done for with this business model.
June 2025
Charge customers too much, not very helpful staff, manipulative bill contract.
June 2025
I would give zero stars to xfinity in general if I could. When we first started with xfinity, we were told that our bill would be a certain amount. It was that amount only 1 time and then continued to raise from then on. We have contacted multiple times for support, think we get it fixed just for it not to be. Do not work... read full comment
