-
October 2023 by Michelle L
I contracted with Master Movers to clear out my storage unit. The whole process from quote to move was flawless. ****** and ****** were friendly and expert movers. I am very pleased with my move and would recommend them.
-
February 2022 by Jo Lynn B
I had Master Movers move me twice! The first time they moved me from ******** ** to ********* **. It was super stressful as my ex-husband had his boxes on one side and mine were on the other. Yellow Sticky Notes were placed on each piece of furniture naming what was his and what was mine . . . those poor guys had to navigate thru all the land mines of a marriage ending and each person moving to a different location - and of course, it was raining too! They handled it beautifully. Everything arrived in one piece and was placed in the rooms I had requested making it easy for me to get everything unpacked and put away.The second move was a long distance move - from ********* ** to ********* *******! During this move I had Master Movers pack my dishes, clothes, and belongings. It was wonderful to not have to spend all the time finding boxes and getting everything packed so it was safe & secure. It's already exhausting planning a move. It was SO GREAT having them do all the work!!! They kept my things in storage for a while until I was able to find a place to buy in ******* and everything arrived perfectly, intact, and on time. The guys were always punctual, everyone was friendly, but also very business-like and efficient. The price was super competitive (I got bids for each move). I'm VERY happy with both of my moving experiences!
-
January 2022 by Eric C.
The workers opened boxes that I packed and taped close. They stole valuables and retaped the boxes. When I contacted the management about it I was given the excuse, the boxes were opened and re-taped for staging. This makes no sense. I have asked to be reimbursed for my loss and told they are denying my claim. They allow their employees to steal and get away with it. One employee returned a pair of shoes they stole, and said I gave them to him. They were two men that moved me, why would I give one something and not the other. I have kept all correspondence between management and myself and would like to share it with the BBB.
-
October 2021 by Melissa D.
DO NOT USE this company. Movers stole over $3000 worth of goods. The movers opened and resealed this box after my husband witnessed them in the back of our moving truck en route to the destination. I know it was opened and resealed as I only sealed boxes in one direction. This is on top of being 2 hours late for pick up and an additional 3 hours late for drop off. We were also charged a $300 overnight fee for a one day job. Company was friendly and responsive at first but has failed to respond to our complaints after submitting all of the necessary paperwork for reimbursement for our stolen goods.
-
October 2021 by Donald P.
Fair price, great service! Good followup. Smooth move. Master Movers team of Adrian, Gregory and Gerold showed up on time in their 24 ft truck and 8 hours later we were in our new home across town. . Great experience for a move day!
-
April 2021 by Margaret P.
STAY AWAY from these movers. Do your research on companies like this one and note the several very negative reviews on this site. I wish I had. Instead, as a 65+ single woman I feel taken advantage of and have been told by Chris, the operations manager who is very good at twisting words, that in fact I must be the reason for the difficulties with my move, not them. Some details: -Move was local, North Portland to Clark County, only furniture/heavy items. I had everything ready and provided drinks, snacks for movers. -2 movers who came were pleasant but came without any tools, seemed inexperienced (I've moved several times, mostly cross country) and were slow. Using my few manual tools instead of the usual power tools slowed progress even more. -The movers disassembled 1 platform bed and reassembled it incorrectly but couldn't figure out what was wrong. When I showed them what was wrong and that it had to be disassembled again and redone they seemed angry, but throughout the move did not want my input and did not ask questions ahead of time. -A second platform bed could only be partially disassembled and then not fully reassembled due to lack of a necessary tool but they took a long time trying then said it would be stable as is(??) and left me with the extra pieces. -The movers were not honest to Chris about the extra time I ended up paying for due to rework and lack of tools but instead blamed me for I'm not sure what. Guess who Chris listened to. -When I first described the contents to be moved to one of the owners, I specifically mentioned a very floppy latex mattress (no brand name) that was difficult to work with and needed support, as I knew from a previous move. At that point, questions and perhaps a reference to a moving company better able to deal with this issue would have been great but there was no follow up. The movers were totally unprepared to work with the mattress, despite my trying to preempt the issue in advance. The mattress was quite damaged.
-
March 2021 by Edd E.
VERY HIGHLY RECOMMENDED! Impeccable service. Hard working, fast, and efficient two man crew (Adrian and--I think--John) were exceedingly courteous and somehow moved the contents of a really full two bedroom apartment (where my wife and I lived for ten years) into a small one bedroom apartment in just half a day! I am--almost!--excited about moving again so I can work with these guys again!
-
December 2020 by Marie Fredrickson
I am so happy we used Master Movers. We were so stressed with our move across country but they made this process smooth and effortless. The pressure was taken off and they were so personable, professional and went above and beyond. Karen is an absolute sweet heart and the crew we had load our all our beloved things was awesome. They helped pack and expedite the process. They beat every quote I received and I could never imagine doing another move with out them! Please start a New Jersey franchise
-
December 2020 by Marie F.
I am so happy we used Master Movers. We were so stressed with our move across country but they made this process smooth and effortless. The pressure was taken off and they were so personable, professional and went above and beyond. Karen is absolute sweet heart and the crew we had load our things was awesome. They helped pack and expedite the process. I would strongly recommend them!
-
August 2020 by Anne R.
This happened before virus-times. We purchased a 2 man account with home-owners insurance having to replace my wedding ring when the company rented us "the hanger" Karen said it will be located out by the airlines. After opening the vault many savings bonds, yankee field museum, diaries, paintings and probably more were rifled thru and missing. Problems we fixed by installing Task Rabbit which requires background checks. While moving the Sandy home to the Portland home was when our wedding rings were missing!!!
-
June 2020 by Dana T.
I called Master Movers with a very specific/odd request. The lady on the phone (sorry I forgot the name) was so sweet and didn't make me feel like I was looking for the impossible. Adrian was able to come out to our house in a couple days and went above and beyond to fix our conundrum! With these Covid times being so uncertain it was nice to have people and a company committed to our satisfaction!
-
May 2020 by Christie S.
I appreciate that they were quick to respond and get us setup with a move date. We had a few different places we were dropping off and picking up items to complete our move, and they were very helpful. The two men from Master Movers that helped us move were very respectful, careful, and kind. At first I was overwhelmed by how much we were charged, but after talking to their Claims department they agreed that we were charged too much and refunded the over payment. All in all they provide a great service with great customer service.
-
April 2020 by Robin Wikoff
These guys are super easy to work with, very prompt and fast! Friendly, and well worth the reasonable cost.
-
November 2019 by Bri M.
They literally threw my belongings into boxes. I have never seen anything like it. I know moving is hard on furnishings but this was unacceptably bad work.
-
October 2019 by Kelly Clarke
I have used Master Movers since 2001 and have yet to have a bad experience with them.
