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January 2024 by Brian Mattox
I brought them a non-functioning new Espar furnace. They did professional work without issue, fanfare, or pomp. They resolved a poor install, were polite, and explained the work and testing they were doing. Very fair cost was a pleasant surprise.
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January 2024 by Vadim S
Best shop for ESPAR heater repair on West cost. Thank you guys ?
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November 2023 by Dan Couch
Really appreciate the fact that I can get excellent phone support when I call in but I wanted the experts to look over my custom build in person. They made my visit very convenient and were diligent in their approach to ensure I was confident in the operation of my system before leaving. Well worth the 2,200 mile round trip.
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September 2023 by Jeremy Bundgaard
These guys are AWESOME!! They always take the time to help. My preferred method of servicing my deisel espar furnace is shipping it to Rixen. Prompt, high quality, fairly priced service. Jim, Mike, Andrew are always willing to talk through my problem with me and overnight parts if necessary. Call them!!
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August 2023 by mike jacobson
Knowledgeable friendly great service
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August 2023 by Pedro Wazzan
These guys are awesome!Without a doubt, I am absolutely grateful to Michael Rixen and his exceptional team at Rixen Enterprises.They worked wonders on my van when I was faced with a trouble on a Volta Power System issue on my 2023 Storyteller Overland.These professionals swiftly diagnosed and flawlessly repaired everything, ensuring that my trip could continue seamlessly without wasting a moment of my invaluable time.One of Rixens technician was kind enough to walk me through their new heating system with digital upgrades coming up for this year!If you ever find yourself in Oregon and require top-notch troubleshooting for your van or the finest heating systems available on the market, I wholeheartedly recommend reaching out to Rixen Enterprises.Their expertise is unmatched, and their dedication to customer satisfaction is truly commendable.
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August 2023 by Nick Mudge
The Rixen team define what superb customer service is. Can’t recommend these guys enough - whether over the phone, on email or in person they are patient, helpful and focused on getting the problem fixed so you can get back on the road. Thoroughly deserved 5 star rating!
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July 2023 by Piotr Wiktorczyk
Was traveling and needed a part but couldn't get there before closing time. These guys packed it and left it outside just so I can get my unit going. Love places that go above and beyond! Thanks team!
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June 2023 by Dave S.
I spent several hours trying to get heat/hot water working in preparation for our trip to Oregon. White smoke, cold air, dripping exhaust... I semi gave up expecting to go without on this trip. I contacted Jim at Rixen and he rearranged his schedule and that of his shop to accommodate me. I agree with other reviewers, if I could give a 10, I would. They were very professional and so willing to help out. I have shared their name, expertise and professionalism now several times. I can not recommend them highly enough. Thank you to Jim, his son and his staff!!!
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April 2023 by Daren&Jody Bundrock
The Rixen system has kept our Sprinter toasty on many freezing nights and provides blazing on demand hot water. When we experienced an issue on the road, they provided immediate troubleshooting help over the phone and stood behind their product 100% with a short notice warranty repair. Outstanding product and customer service!!
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March 2023 by Craig Lester
These guys are the best! You will not find better customer support anywhere.
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March 2023 by A. Potter
These guys are just flat out awesome. So damn helpful. ????
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March 2023 by Jason Axt
These guys are the best in Oregon for all things Espar. Each time I visit I think I need a major repair, and they diagnosis and fix the issue with minimal cost, leaving me more knowledgeable about my system which is worth more than the money I spend.I went back just a couple days ago to purchase a new controller since my dog chewed the wiring to bits. They took one look at it, rewired it, replaced a fuse and sent me on my way. Saved me a bunch of time and money. Thanks Rudy.
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February 2023 by Judith C.
I live on the east coast, Sandy, OR is a long way for a service call. My 2020 MB Revel was blowing cold air. No white smoke. Espar throwing error code 14 -overheat...I watched all of Rixen's troubleshooting videos. All incredibly informative. Decided to call customer service. I was impressed that Jim Rixen, the owner himself, answered and proceeded to walk me through trouble shooting what was wrong with my Rixen heater. Jim stayed on the phone with me for 38 minutes while we cleared Espar codes and checked out the heat pump, It turned out to be the heat pump was not circulating. I ordered a new heat pump and received it in 2 days! I then called back for a walk thru on how to install. Absolutely incredible customer service!! All explained perfectly in layman terms for me, a solo woman van wanderer. My heater is now blowing fantastic heat and hot water! Thank you Jim Rixen for your expertise and the patience it took to get me and my brother, a layman up and running again. I would give them 10 stars!!
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February 2023 by York Zentner
They are awesome!
