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January 2024 by Clark McVey
ATM wouldn't take my deposit, so I had to pop-in. Short wait time. Very nice staff!
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February 2023 by Pamela Isom
I was on a time crunch trying to pay Towing fees for a friend's car, from an accident. Tow place said they only take cash! They didn't tell me that the day before when I spoke to them about coming down from Washington to pay. Veronica was so very helpful!!Thank you so much for your help!
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September 2022 by Russell S.
Closed and paid off my prepaid credit card on 10th August 2022 told 5-10 days i would receive a cashiers check. I dont feel like talking to a Social Ambassador i want my money. Told they wont consider returning my money untill some bullshit review on the 20th of September 2022. I wish i could give a minus 5. Easy to see why they got a 1 star rating. Instead of posting reviews i should be talking to a lawyer.Crooks!
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July 2020 by Bomomz Z
I've been banking with US Bank for 25+ years. This big bank has been fair. Recently this local branch and its employees bent over backwards to help me.
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July 2020 by Ivan Higgs
I love this branch. Everyone is always friendly to me and smiling. They have always answered my questions. I love small town banks.
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January 2020 by Brian Focht
Good bank and you can get in and out very quickly
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July 2019 by Mark Gailey
Terrible business banking . .on a weekend when I was out of town and you can't instantly deposit money it takes 24 hours to post I was hit with overdraft after overdraft hundreds of dollar. and was told to cover the overdrafts then they would reverse them ..well they reversed 4 only out of over 15.
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April 2019 by Daniel P.
Sponsors of global cash card what a bunch of s*** every time I use it to pay cash for gas they pull 100 dollars out this practice should and is illegal in most states f*** em
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February 2018 by Beth W.
I normally try to stay away from bad reviews, but I am APPALLED at how US Bank handled a recent interaction with my family, and overall, after a few years of banking with US Bank. I'm over their lack of global services, HIGH as heck rates, and lackluster service. I will be pulling all of my business and personal accounts over the next weeks. The final straw came last Wednesday around noon, when my mother in law used her EBT card to pull cash from her account at the Clatskanie ATM on Hwy 30--she is disabled, and this is part of her assistance program. She typed in $180 and only got $100 out of the ATM. Her error: not marching in to the bank and getting it corrected onsite. US Bank's error: less than acceptable follow-on service, verbal abuse, and even discrimination against my family due to the fact that it's an EBT card. Thinking there must be some mistake on the card side, she figured that she'd only get debited the $100, so she double-checked it was $100 (on camera) at the ATM again, and left. Unfortunately, when she called to check her EBT balance a bit later, $180 had indeed been pulled. My sister in law was on it immediately trying to get help via phone. And this is where the fun starts. Instead of getting help, Latinia (spelling?? in Clatskanie) told my sister in law that they have no access to ATM records (a blatant lie), she didn't have to deal with this (yes, actually, you do), our mom is not a customer/they don't have time for EBT customers (any person using your bank is a potential customer--where is the award-winning service you have plastered all over the bank? Most Ethical company? Really?), and then threatened to hang up on her (not once, but twice--because nothing says, "you matter", like bank staff telling you you don't--at all). But wait... there's more. Thinking this was an error, my sister then got in touch with the bank manager, Michelle Hernandez (in St. Helens) and was fed the same line, and again treated rudely. She was told that our mom is not a customer, and they have no way to track this, and implied that we were making this up (yes, because our big bank heist will be for $80). Basically, not their problem. I decided to step in here, and called because I am a US Bank customer. The resulting conversation uncovered that indeed they do track their daily transactions (I know, I'm shocked, too!), but that what it comes down to is that my mother in law not being a USBank customer means it's not their problem. With no resolution in sight, I pushed harder, and as it turns out there is a way to dispute it. While I was not thrilled with the result, I was willing to accept it, but then Michelle felt the need to once again imply that my mother-in-law was lying and/or didn't matter with a derogatory comment. At that point, I advised her we'd file our claim, I'd be pulling all my accounts, and I hung up--I'd had enough. A few things here: * Being on assistance does not mean a person does not matter * Even a person on assistance is a potential customer of the bank * In fact, EVERY person that comes into contact with your brand is a potential customer * A current customer can actually be a multi-layered customer, and is not guaranteed * You never know how a current customer may be affected by poor treatment of a non-customer * Word of mouth (WOM) is the most valuable form of advertisement/brand relation * If you promote exceptional customer service, actually provide it Looking forward to working with another bank going forward.
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October 2017 by kadin harrison
very good very nice people
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October 2017 by BandZ Clan
I've been banking with US Bank for 25+ years. The big bank have been fair and recently this local branch and its employees bent over backwards to help me.
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August 2017 by hayley Starkey
I'm having an issue with my account and the bankers solution to my problem was giving me a paper and telling me to figure it out with Merchant who I purchase products from.
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December 2016 by Dave Platt
Typical big bank.... It's not if they try to screw up the relationship, it's when
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September 2016 by hayley avery
I'm having an issue with my account and the bankers solution to my problem was giving me a paper and telling me to figure it out with Merchant who I purchase products from.
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June 2016 by Derrick Duehren
Very good bank considering its a big bank. We have had a small business account for any years. Good service, fair dealings.
