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June 2023 by Tasha M.
Deborah Lee has been most helpful with our remodel and sending us to vendors who can help us. Kim Smith has helped us with our Hunter Douglas blinds order and she's been amazing. She has patience, plus. We are very happy we became connected with Randall Lee Flooring. They are definitely more than flooring!
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May 2023 by Sara Vickerman
Three years ago, we remodeled our home in Gearhart. We worked with Randall Lee's Flooring America for all of our new carpets, premium vinyl plank flooring, wallpaper, kitchen backsplash tile, and a quartz countertop. Even though it was at the beginning of the pandemic, they managed to provide excellent service, including the installation of all of the materials we purchased by working closely with our contractor on the timing. Even with supply challenges and government Covid restrictions, everything was done on time and looks beautiful.Recently, the carpeting in our main living area began to buckle a bit. We called Randall Lee's to see if it could be fixed. They sent Daniel out within two days. He moved the furniture (with our help) and re-stretched the carpet. It looks like new. This experience contrasts with a similar problem we had with Home Depot, which took months of negotiating and we had to pay movers to remove and replace the furniture so it could be fixed.For us, the true test of a great business is not just the initial experience, but how they handle problems later. We were delighted with the response from Randall Lee's and will continue to recommend the business to our friends at the North Coast of Oregon.
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April 2023 by VITAL FLOORS LLC
When it comes to Seaside, Oregon's Randall Lee's Flooring America, you can look forward to a beautiful showroom with a wide variety of great options for material.The staff is professional and knowledgeable.
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March 2022 by Ross D.
The team at Randall Lee's was great to work with. They brought samples to our home and helped us pick carpet based on our needs. The install was also great and everything looks good! Would recommend them!
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June 2021 by Kathy Gordon
Worst flooring company ever. We requested a quote for two bedrooms which were around 400 sq feet if that. They came at 3:30 on a Friday afternoon for an estimate. I called on Monday at 1:30 pm on Monday. Debra had to be reminded who I was and said she would get right back to me. I called again at 4:00 and was told that she had left for the day. I then called on Tuesday and was told that both her and Randall would be out of the office for the day on calls. Really? I then asked the nice young man on the phone to see if he could look up our quote. No problem he pulled it up immediately. The quote was over $2900.00 for two bedrooms and the sample they brought us had no gray in it as we requested. We went with another company who by the way followed thru from start to finish and it cost it us $1500.00 with quality carpet and excellent Customer Service. We will be using Nu way the complete flooring of our home. Randall Lee made us feel less than or maybe it was our politics. Yes my husband told him we don't wear mask.
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April 2021 by Phil S.
Showed up on time and with lots of samples of blinds to choose from. Both wore masks and even foot covers. They were very helpful, knowledgeable respectful of my time and home. Cant wait to work with them again on my next project! Great job girls!
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March 2021 by Sherrie Moen
Deborah Lee was great to deal with. We put porcelain tile up a fireplace wall that looks like wood and it looks FABULOUS. Their recommended tile specialist, Marc Ward, was detail oriented every step of the process and valued his communication on each step as well as dedication to our project was appreciated. Only issue we experienced was surrounding the freight of the tile which delayed our project. Very pleased overall with the final project.
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December 2020 by Keenan Munro
Do not buy flooring or have installs from these people I paid them a grand to install carpet in a stair case he did not put in a stair nose and refused to finish the job. These people are a joke and over priced go to Home Depot instead.
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August 2020 by Jessica M.
They're so hardworking and considerate their employees are attentive and knowledgeable.
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August 2019 by John
We had a very bad experience with Randall Lee Flooring. We purchased carpet and installation for our home in Seaside that included 2 bedrooms, a living room, and hallway, and had a signed contract for a fixed price. The installation seemed to be going well, but after the hall, living room and one bedroom was complete, I was informed by the installation crew that there was not enough carpet to do the second, and largest, bedroom. When I called Randall Lee Flooring, instead of an apology, I was blamed for there not being enough carpet since I had challenged their initial measurement of the floors. I assumed the costs to finish would be theirs, yet Randall Lee Flooring refused to adhere to our signed contract and I ended up paying.. Beware of this business.... Read More
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May 2019 by Joel Linker
Went by Randall Lee's Flooring America in Seaside to look at their counter top samples and make an appointment with them to get an estimate for new counters in my kitchen. I was told that their counter top person would call me asap.
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May 2019 by Joel L.
Went by Randall Lee's Flooring America in Seaside to look at their counter top samples and make an appointment with them to get an estimate for new counters in my kitchen. I was told that their counter top person would call me asap. After a week I had heard nothing so I called, they apologised and said they had no record of my estimate request. They said they would have someone call me asap. Nothing. I went by the store again (2 weeks latter) and told them what had happened. They again apologised and said they would have someone call me to set up an appointment for an estimate. I got a call three weeks latter asking if I still needed an estimate. No, I do not! Went with someone else. I tried to use Randall Lee's Flooring because they are a local business, and they wasted my time!
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March 2019 by D DiStasio
I tried to schedule an appointment for Lee Flooring to measure. They couldn't schedule immediately. They had to put me in a queue for the ONE measurer (who I was told was Mr. Randall) to get back to me because he's the only one who schedules and he services the entire coast from CB to Astoria. Say what? I can't even get on a schedule to get measured immediately? A day later, still no call to schedule. I started telling everyone that I knew what I experienced at Lee Flooring and 100% of them had similar disappointments and would never have recommended them. I should have asked for referral first! The great thing is, I went 5 minutes down the road to Carpet Corner. Judhi was AWESOME!!! Scheduled me immediately for measuring in 2 days, helped me pick out exactly the carpet I was looking for and said estimate would be to me on Friday. YES! This is how it's supposed to be... Great customer service at Carpet Corner! Very knowledgeable. Thank goodness there are still companies who focus on customers.
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October 2018 by Brian Olson
The best Flooring store in the county. Very attentive and Susan is a great help.
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August 2018 by AD L.
No show to appointment, then an email a week later asking if we wanted to schedule something. Seriously? Don't offer online appointment scheduling if you can't be bothered to show up or respond to the request. Best part? They had the nerve to send me a request to review them on their own website, but if you choose only one star? They don't actually post that review! They instead turn it into a message to be sent to the company instead of daring to post it. Really shifty company.
