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December 2023 by John C.
My latest experience with the Sherwood HD was vastly improved. There were a lot more friendly helpful employees. I really appreciate the effort.
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October 2023 by Kathryn M.
This Home Depot really lacks employees with knowledge of products. They also lack employees. It is difficult to get REAL help. Now this store has computer problems which means my sliding door blinds could not be ordered for weeks. This problem with computers creates a very slow system. Now I find after 1 1/2 months the order was wrong. Had to send them back. We went to customer service believing we deserved some kind of compensation and were told we had to wait. Home Depot needs to hire an outside source to fix computers and hire and properly train MORE workers. The woman that first helped us with choosing the panels was extremely helpful. If she made a mistake then she had needed more time and proper training. She was a good representative for Hone Depot.Kathryn
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October 2023 by Ricardo r.
They set low prices with supposed offers and when you pay you are surprised that you wasted your time because they have the regular price... or and the Hispanic manager on 10/30/2023 is an asshole because he says that customers set those prices to steal from the store (I'm also Hispanic)
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August 2023 by Keelan G.
honestly I would give zero stars if possible. we waited for almost 2 hours for 3 cans of paint. then we took the paint back, decided we didn't need it anymore and so we came back to return it but they said it was non refundable. not once did someone tell us this paint was non refundable during purchase. they did not help us or give us any options at the return station when we were trying to explain that no one told us and how long we had waited just to not even need the paint. this is extremely frustrating since these 3 gallons of paint costed 100$. home depot, tell your team to make sure people know what is and is not refundable. never going there again.
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June 2023 by Joe S.
I ordered a Traeger grill from Home Depot. This morning they put a pallet with a cardboard box on it in my driveway. Taped to the box is a note that literally reads, "Do Not Assemble!" For the record, Home Depot, I expected the product to be assembled before you delivered it.
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September 2022 by Daniel B.
I bought some blinds at the website, but they were not what I thought it would be. So I called Home Depot and asked about a refund. I was told no problem, just bring them in. But when I went to return them, the customer service desk, and the folks on the phone were adamant- no returns! I am not happy because they misrepresented their return policy. Buyer beware!
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April 2022 by Jessy M.
Today was a TOTALLY different experience than a month ago. I came to buy quite a bit of tile. I grabbed a cart. Disclaimer I am not a Home Depot solo shopper normally, I definitely have never went and bought a large amount of tile for a remodel, I have a brain injury, I am disabled. I found the tile I needed and put it in the cart. So heavy, so full. Each pack of tile was 35 pounds. I was trying to find shiplap and asked someone. The lady was pretty rude that she said to me and not politely that you do not put that much tile in a cart, it ruins the sides and should not be using a cart.She was not friendly and honestly it was rude. I had a nice young man help me transfer a lot of it to a flat push cart. Home Depot should have signs at the cart selections that educate people on what carts to use and for what. Don't expect people just to know, you don't know their background. I did notice the next day while shopping again at a Home Depot they do have an announcement that plays often that tells you that, but I think a sign by the carts would be 150% more helpful.
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March 2022 by David H.
Amanda in the cabinet area was the opposite of customer service I will avoid this Home Depot in the future based on her unhelpful attitude Previously I had received good service at this location but things have changed Cheers
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September 2021 by Allie F.
Having cancer I am unable to lift garage door. Ordered Garage Door opener at Sherwood Home Depot. When picked up order...box was damaged and taped up. I said I want one that's not damaged. Girl said can't give you new one, this is special order. So when I get Home Depot to install and doesn't work in a month??? I am so upset. Manager even said it looks fine. Not good service!I want one that is Not Damaged. Very sad over service.
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December 2018 by John Mccormack
Very fast friendly service!
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December 2014 by Christen Brown
I recently moved into Tualatin which is close to the Sherwood Home depot. I am a single woman who at times like these could really use a man in my life. Well without one, I went into the store today and was greeted by a man in the garden center that walked me all the way into the store to show me where the things I was looking for were. He spent a good 15 minutes with me explaining how to do things and teaching me. Satisfactory service. I thought all of my questions were answered when I saw a woman working there and asked her a few questions... Her name was Heidi. What a huge asset Heidi is to the store there. She gave me some wonderful ideas and showed me all around the store for different possibilities on things I can create myself. Heidi was very informative and I felt excited when I left there and not overwhelmed. Thank you to all the staff members; Thank you again for making my visit to the Home Depot today a wonderful experience.
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December 2014 by Leora Osborne
Getting help in the garden department is ridiculous! Even when not busy! 2X in past week I tried unsuccessfully for items which is totally OK. Not OK to me, is the " Whatever's out there" response when looking for first a Calla Lilly and secondly for weed fabric stakes. MUCH BETTER WOULD BE " I DON'T KNOW, BUT PLEASE LET ME CHECK"The dismissive don't bother me response was two completely different employees so attitude appears universal I shop there for convenience, as I live in Sherwood and find the other departments much more customer service friendly! For Garden items, I will def go elsewhere!
