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February 2024 by Marty Funkhauser
Have only been a member for a few months and this bank has still managed to completely screw up our finances! When confronted their attitude is like,"too bad so sad, now leave!". In the process of moving all of our accounts to a bank who isn't completely incompetent.
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March 2023 by Ann J.
My husband has an account here. A couple day ago, my husband asked me to go in Key Bank, SHERWOOD branch to exchange $200 into $1 bill. The teller asked if I have an account, I said no, but my husband does. I told her his name. She said she can't do that because my husband was not with me. I told her I just want to change for small bills...she refused to help.I walked across the room asking to see the manager, the lady said he was in the meeting, though, I know he is inside his office. This lady again refused to help me. So I left. I was about 10 blocks away from the bank, when my husband texted me his debit card and asked me to show it to the bank. I came back. I showed the lady in the office my husband debit card. Once again, she said it's not good enough. That when the manager stepped outside from his office to tell me that he can't help me either. This is such a bad experience for my husband and myself. He will come in to close his account here. For a small community bank, it's sure not a friendly place and it does not offer good services.
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April 2022 by Allison Galyon
I went in this morning (4/19) and was treated with so much disrespect, and condescending attitude that I closed 2/3 of my accounts and the ONLY reason the last one is open is until my direct deposit hits. If you have the unfortunate run in with Jamie for a Teller, just know she doesn't care about you, your account or how long you've been banking with Key. She should be fired for her lack of customer service.
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March 2021 by kristen cranmer
I have had accounts at two other banks in the past but Key is my current bank and I plan to stay with them. They are friendly and say my name with a warm greeting whenever I need more then just an atm visit. The department that handles unauthorized charges or other account issues is quick to handle your claim and will follow up with you to make sure your issue was handled to your satisfaction. Sherwood Key bank is #1 for excellent customer service!
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August 2020 by Alison D
Awful bank with awful customer service. Awful, predatory banking practices; I've been doing a lot of research and Key Bank has an incredible amount of bad reviews regarding their predatory and immoral practices. Banks are out to make money, sure, but there's appropriate and inappropriate ways to go about it and most big banks realize that if they really to keep long term customers, they can't repeatedly screwing customers out of their money. Key Bank cares not about loyalty, they see you as a dollar sign and will do everything in their power to assess fees.
Tonight I had them retroactively apply an overdraft fee (to an item they said wouldn't receive an overdraft), so that it shows up in my statement as occurring BEFORE recent transactions I'd made while still in the green. Therefore, I now owe them the overdraft fee, and two additional overdraft fees for the transactions that went through before they retroactively applied the fee.
This bank has dropped the ball in every way possible. The workers are condescending, rude, inept at best. Incapable of any sort of consistency. Majority of people that claim to have good relationships with them either lucked out, or are putting in a significant enough amount of money with which they can earn interest that they actually receive appropriate treatment.
Key Bank in general, and this branch in particular, is a money hole. Don't go here. Go to the Chase around the corner. Or wait for the new credit union being built across the street. Or try Rivermark. Or any other bank. Don't ignore the bad reviews, take to heart all the horrible things people have to say about this bank, Google reviews to see them on other sites, look up overdraft complaints regarding Key.
I'm reasonable and see the best in everyone, but you can only be let down and treated the garbage so many times before you realize that hey, maybe they *don't* have my interest at heart; only their own.
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July 2020 by Tebagúe King
This place is awful and no matter how close you live, do yourself a big long term favor and don't choose this bank. A new credit Union is being built right across the street, for anyone looking to switch away from this bank.My personal experience: opened the acct because I received a promotion in the mail ($300 if you set up direct deposit). They don't print your debit card at the bank like most other Banks/credit unions I've been to, so I was told to go home and wait for my card in the mail. No big deal.1) Few weeks goes by, no card, I'm going on vacation with no access to my funds, so I go in. Turns out no one ever ordered the cards to begin with. I was given checks, at a charge, to use during my vacation...2)I received the occasional overdraft fee, no problem. If I spend money and fall short, I have no issue paying the overdraft fee(s) since the bank is doing me a solid covering my purchase. However...3) I went to buy glasses and instead of charging me the agreed upon amount, the front desk person accidentally charged me 1.5X the amount I owed. I cancelled the purchase, but it was going to take time to get a refund, so I went to the bank. I spoke to someone (she said she was the manager) who said that if this overcharge causes me an overdraft, she can't guarantee she'd waive it, because "that's how the bank makes it's money." Though it was no fault of my own.4) That brings me to today. Noticed the other day that I was overdrawn (been having medical emergencies this month). Had several pending charges, 2 of which went through already, but no overdraft fee had been assessed. So I went to the bank and put in enough money to bring my acct +$20 in the green. I'd made a cash deposit.Key Bank kept my deposit pending, then changed the overdraft fees for those two purchases, which then brought me back into the negative, THEN put all the other pending charges through, which then all received a ($38) overdraft fee each.You know how most Banks give you a day to become current before they charge a fee? Not Key. They will apply overdraft fees retroactively- AFTER you bring your account in good standing- which created a negative balance, then they put all the other pending charges through. Overall I now have like 8 or 9 overdraft charges.Went to the bank to talk to someone. I know the employees aren't responsible for the practices of the bank and would never talk down to/get rude with these people. HOWEVER, they absolutely do not operate the same way. The employee INSISTED that I made the deposit AFTER all the pending charges went through (though if they'd check their ATM history they'd see that's not the case) and would not listen when I explained how it really was. She then began talking down to me, saying I wouldn't be in this situation if I'd stop spending money I didn't have- which sounds reasonable, except for the fact that the bank arranged withdraws/deposits in a way that they could CREATE several additional overdraft fees. This person talked down to me, was rude to me, unkind, and unhelpful. I don't appreciate the attitude when I'm being nothing but kind.There's several other interactions I've had with this bank, theyve all been unpleasant. I'm going back to my credit union, where they talk to me like an adult.
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August 2019 by Alison Louise
Awful bank with awful customer service. Awful, predatory banking practices; I've been doing a lot of research and Key Bank has an incredible amount of bad reviews regarding their predatory and immoral practices. Banks are out to make money, sure, but there's appropriate and inappropriate ways to go about it and most big banks realize that if they really to keep long term customers, they can't repeatedly screwing customers out of their money. Key Bank cares not about loyalty, they see you as a dollar sign and will do everything in their power to assess fees.
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August 2019 by Sam Barker
This place is awful and no matter how close you live, do yourself a big long term favor and don't choose this bank. A new credit Union is being built right across the street, for anyone looking to switch away from this bank.
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August 2019 by Sam Bewley
This place is awful and no matter how close you live, do yourself a big long term favor and don't choose this bank. A new credit Union is being built right across the street, for anyone looking to switch away from this bank.
My personal experience: opened the acct because I received a promotion in the mail ($300 if you set up direct deposit). They don't print your debit card at the bank like most other Banks/credit unions I've been to, so I was told to go home and wait for my card in the mail. No big deal.
1) Few weeks goes by, no card, I'm going on vacation with no access to my funds, so I go in. Turns out no one ever ordered the cards to begin with. I was given checks, at a charge, to use during my vacation...
2)I received the occasional overdraft fee, no problem. If I spend money and fall short, I have no issue paying the overdraft fee(s) since the bank is doing me a solid covering my purchase. However...
3) I went to buy glasses and instead of charging me the agreed upon amount, the front desk person accidentally charged me 1.5X the amount I owed. I cancelled the purchase, but it was going to take time to get a refund, so I went to the bank. I spoke to someone (she said she was the manager) who said that if this overcharge causes me an overdraft, she can't guarantee she'd waive it, because "that's how the bank makes it's money." Though it was no fault of my own.
4) That brings me to today. Noticed the other day that I was overdrawn (been having medical emergencies this month). Had several pending charges, 2 of which went through already, but no overdraft fee had been assessed. So I went to the bank and put in enough money to bring my acct +$20 in the green. I'd made a cash deposit.
Key Bank kept my deposit pending, then changed the overdraft fees for those two purchases, which then brought me back into the negative, THEN put all the other pending charges through, which then all received a ($38) overdraft fee each.
You know how most Banks give you a day to become current before they charge a fee? Not Key. They will apply overdraft fees retroactively- AFTER you bring your account in good standing- which created a negative balance, then they put all the other pending charges through. Overall I now have like 8 or 9 overdraft charges.
Went to the bank to talk to someone. I know the employees aren't responsible for the practices of the bank and would never talk down to/get rude with these people. HOWEVER, they absolutely do not operate the same way. The employee INSISTED that I made the deposit AFTER all the pending charges went through (though if they'd check their ATM history they'd see that's not the case) and would not listen when I explained how it really was. She then began talking down to me, saying I wouldn't be in this situation if I'd stop spending money I didn't have- which sounds reasonable, except for the fact that the bank arranged withdraws/deposits in a way that they could CREATE several additional overdraft fees. This person talked down to me, was rude to me, unkind, and unhelpful. I don't appreciate the attitude when I'm being nothing but kind.
There's several other interactions I've had with this bank, theyve all been unpleasant. I'm going back to my credit union, where they talk to me like an adult.
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August 2019 by Hi
Amazing staff, always friendly and prompt! Debbie the manager is always on top of all my needs. Just a all around awesome bank
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July 2019 by Greg S.
This place is awful and no matter how close you live, do yourself a big long term favor and don't choose this bank. A new credit Union is being built right across the street, for anyone looking to switch away from this bank. My personal experience: opened the acct because I received a promotion in the mail ($300 if you set up direct deposit). They don't print your debit card at the bank like most other Banks/credit unions I've been to, so I was told to go home and wait for my card in the mail. No big deal. 1) Few weeks goes by, no card, I'm going on vacation with no access to my funds, so I go in. Turns out no one ever ordered the cards to begin with. I was given checks, at a charge, to use during my vacation... 2)I received the occasional overdraft fee, no problem. If I spend money and fall short, I have no issue paying the overdraft fee(s) since the bank is doing me a solid covering my purchase. However... 3) I went to buy glasses and instead of charging me the agreed upon amount, the front desk person accidentally charged me 1.5X the amount I owed. I cancelled the purchase, but it was going to take time to get a refund, so I went to the bank. I spoke to someone (she said she was the manager) who said that if this overcharge causes me an overdraft, she can't guarantee she'd waive it, because "that's how the bank makes it's money." Though it was no fault of my own. 4) That brings me to today. Noticed the other day that I was overdrawn (been having medical emergencies this month). Had several pending charges, 2 of which went through already, but no overdraft fee had been assessed. So I went to the bank and put in enough money to bring my acct +$20 in the green. I'd made a cash deposit. Key Bank kept my deposit pending, then changed the overdraft fees for those two purchases, which then brought me back into the negative, THEN put all the other pending charges through, which then all received a ($38) overdraft fee each. You know how most Banks give you a day to become current before they charge a fee? Not Key. They will apply overdraft fees retroactively- AFTER you bring your account in good standing- which created a negative balance, then they put all the other pending charges through. Overall I now have like 8 or 9 overdraft charges. Went to the bank to talk to someone. I know the employees aren't responsible for the practices of the bank and would never talk down to/get rude with these people. HOWEVER, they absolutely do not operate the same way. The employee INSISTED that I made the deposit AFTER all the pending charges went through (though if they'd check their ATM history they'd see that's not the case) and would not listen when I explained how it really was. She then began talking down to me, saying I wouldn't be in this situation if I'd stop spending money I didn't have- which sounds reasonable, except for the fact that the bank arranged withdraws/deposits in a way that they could CREATE several additional overdraft fees. This person talked down to me, was rude to me, unkind, and unhelpful. I don't appreciate the attitude when I'm being nothing but kind. There's several other interactions I've had with this bank, theyve all been unpleasant. I'm going going back to my credit union, where they talk to me like an adult.
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March 2019 by Chuck W.
I truly hate to post negative reviews on Yelp; but in the case of Key Bank (Sherwood, OR), I must. Key Bank offers promotions for opening new accounts (as most banks do nowadays). In my case, it was with a new account (minimum $500). The promotion was that depositing that amount for 90 days, my award would be an additional $400. Pretty good deal, huh? It would have been if they would had held up their end of the bargain; but they never had any intention of actually awarding the promotion!! My account was opened in late August 2018 and as of the date of this review (3/2019)...NOTHING. TAKE YOUR BUSINESS ELSEWHERE! KEYBANK IS CERTAINLY NOT WORTH YOUR CONSIDERATION!
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November 2018 by Nicki Johnson
Everyone is so professional but fun at the same time!!! I would recommend this Bank & staff to anyone.
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October 2018 by Carol Sumner
Amazing staff, always friendly and prompt! Debbie the manager is always on top of all my needs. Just a all around awesome bank
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June 2018 by Joe Fay
Debbie the manager went out of her way more than once to help us with our varies accounts for our Business and Personal. Always easy to work with and very pleasant.
