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June 2023 by A A.
This Safeway's deli departments food is good and I come there once or twice a week . BUT it's also home for one of the WORST employees I ever dealt with . Peggy U in the deli department is so unfriendly every time I go there . Today when I was at the counter she just looked at me blindly and didn't greet me or ask me if I needed anything . Just stared at me .. ?? She is so unfriendly and hates her job obviously. I'm sure she is a joy for her co workers ... freakin learn some BASIC customer service !! Also I was checking out last week and there was a young employee by customer service . The manager came over and ask what he was doing and if he had paid for his drink . The young employee seemed stunned and the manager said , "do I have to pull the camera footage ?" Yeah real PROFESSIONAL to accuse an employee of stealing on the sales floor in front of customers ..
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September 2022 by Linda W.
I go to this particular store almost every week. Staff are usually a delight. But today I feel like I was scammed. The $5 instant savings wasn't on my receipt so I went to customer service to see if I missed it ( the receipts are really tricky at Safeway). The very pleasant young lady said that by accident last weeks mailer was sent out yesterday so it no longer was in effect. She gave me the current flier and I left, but when I got home I remembered that I saw stickers on the prices for the $5 off when buying $25 and it was still in the current flier she gave me. This my be partially my fault being in a rush but you can keep the $5 and I will not be shopping there in the future! You have lost a good customer please do better. Customer beware of bad business practices.
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March 2022 by Lisa H.
Smallest, tiniest pieces of fried deli chicken I've ever gotten anywhere, 1.5 bites on each of four pieces of legs and thighs. I don't mind getting a couple of small pieces, but this was just ridiculous.
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January 2022 by Elaine K.
Checker Sophie is rude and disrespectful. I've witnessed it several times now. Been shopping here for years and never had an issue until this young lady showed up.
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December 2021 by John M.
This place seems to have a high rate of employee turnover. From my experience working in retail, this usually has to do with poor management and managers. This place has been through 3 store managers in three years. That's not a good look for a company. I get transfers happen all the time, but in my opinion it's poor customer service and employee service to keep transferring managers in and out. But overall the staff are friendly. The self checkout has really been a plus. Now they just need to add more self check stations so self checkout lines aren't longer than the normal checkout lines. They should also have at least two people working self checkout with how many problems exist. Also, add another register screen at customer service so more than one person can be helped at a time and have two people working customer service. They should also have a button to push in the bottle room for customer service. The courtesy clerks should really have a walkie-talkie so they can easily communicate with checkers and managers. This walkie-talkie should also ring every time the bottle room breaks down. Actually, every employee should have one. It's unprofessional to yell over the intercom that so and so has a call holding or register backup is needed. The intercom should only be used to alert customers at store closing and to communicate absolute emergencies to customers (ie a lost child or danger to the well being of employees and customers) Other then those suggestions, the store is well kept and presentable. The staff are doing an amazing job considering how understaffed they are. Everyone staff member should be given a small bonus or at the very least a free meal for the hard work they're putting in!
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December 2021 by Timothy F.
Safeway corporately hates their customers . The updated app stinks. It requires you to be on the WiFi , select the specific store you're at AND once you clip your deals it typically does not apply them..maybe 15% of the time it's accurate. If I had another alternative I'd go elsewhere. The store management is sympathetic to the s*** update and have informed corporate. Corporate doesn't give a s**** So from now on I'm calculating my own total and leaving exact change on the counter and leaving the store. Safeway apparently thinks their time is more important than their customers ..I'm done with them. Please don't have a 80 year manning the self check out lanes..that added to my "experience" she had no clue...
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November 2021 by Jack E.
Had a horrible interaction with a woman named Dennell at customer service. I was returning a few things and I had a receipt and she gave me a very hard time. She was incredibly rude and immature and inappropriate about it. Dennell started out with the very first words out of her mouth being a very nasty, "what do you need?" There was no "hello" or "how can I help you?" She clearly hated me being there before I even opened my mouth. So, I told her I needed to return some items and that I had a receipt. Then she started asking me repeated questions in an accusatory, hostile tone about why I was returning them. "Why would you want to do that?" she asked in a nasty tone about me returning some unopened beverages that were simply the wrong flavor. She rolled her eyes at me. One of the items I needed to return was a deli item. At first she claimed she couldn't return a deli item. But miraculously after a few minutes of asking her about it she was able return the item. After I returned home I decided to call and speak with a store manager about how I was treated. Unfortunately, it was Dennell who answered the phone. I asked to speak with the manager. She then handed the phone to a very young sounding boy. I asked him if he was the manager and he sounded uncomfortable and said, "well, no." I've never been lied to and treated so poorly at a grocery store. Thanks to Dennell my family and I will never step foot inside this Safeway again.
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May 2021 by Kevin O.
Checker Sophie was excellent when her lane got busy and most of us were patient, but a rude couple berated her and brought her to tears because they had to wait in line longer than they wanted. The couple even sought out the manager on duty trying to do whatever they could to get her in trouble. After watching this for about 5 minutes I couldn't help but step in and explain to these insensitive people that they were the cause of the entire incident and that they should apologize. Managers Ben & Abby remained poised and handled the situation admirably and told me they have lots of customers who treat them poorly. I realize this is a difficult time for a lot of people, but there is no excuse for being anything but kind to people who are serving you. I'm sorry Sophie and the rest of the staff for the stress that rude & unfriendly customers cause your work days. I respect and admire you all and will continue to shop at your store.
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May 2021 by Sande Howard
The meat department is really good. Friendly staff as well
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February 2021 by Sebastian K.
If you are a frequent reader of my reviews, you likely know that I absolutely LOATHE Safeway. I was born, raised and continue to shop at Kroger-owned stores as they have transparent pricing (and give you sale price without membership card,) more amenities and are much more flexible about coupons and honoring prices. My experience earlier this week at this store exemplifies why I hate Safeway and all of its affiliates. The required "Rewards Card" or whatever they call it rarely works; I have loaded coupons on it, yet they almost never register when I go check out (even after verifying it is the correct product.) The prices are always higher; their "full" price is highway robbery and their sale price is still higher than Fred Meyer or even Target (which I complain has high grocery prices too.) I used the self-checkout line and had to have someone come over and correct my order. They slowly went through the ad and had to ask me several questions about each item, whether the tag was "correct" and such. Look, I'm not trying to get one over on the store; I am showing you the coupon and you can verify the tag, but the onus should not be on the customer, it should be on the store. The person helping me also gave off the "I don't care" attitude that didn't help matters, and their job performance was lackadaisical. I get it; I've worked grocery before and it's not a pleasant or fun job, but at least know how to fix someone's problem and not take it out on the customer. Even after that fiasco, several of the prices on the receipt were wrong but at that point I decided to just never come back. They can take the few dollars extra they made off of my ignorance this time, but I will go to Fred Meyer or just about any other grocery store from now on and give them my money.
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October 2020 by M A.
It's unfortunate that this establishment isn't being properly trained on how to treat people with a medical disability, or that they don't care enough to question basic human legal rights. I was just discriminated against by Brandon, the grocery manager. I called to get the store number and correct spelling of first and last names for my ADA formal complain and was told that "it's just what I'm told to say and do." Lucky for me, there are laws set in place that protect me and others like me. So, if you have experienced this also at this store, you can file a formal complaint with the ADA. Hopefully it will lead to better training within.
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July 2020 by T. A.
Friendly people, good customer service, good selection, store looks very clean, store is big enough you don't feel crowded. I've been happy grocery shopping here.
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June 2020 by Gordon P.
I went to my local Safeway today as I've done now for the last 15 years. Mask on and spirits high I pressed forward. I stayed the distance but notice one women without a mask, I did not confront her but I did stop at customer services and inquired about "mask rules". Right off the guy behind counter said something like (tell it to or check with the Governor about it) That's was not what I needed to hear, the guy was being an A-hole! If Safeway isn't working with everyone wanting to get control of Covid19 then I need to find another store to shop. If one has a condition so as to not be able to wear a mask then order and pick-up but please don't be a 'spreader'.
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April 2020 by Kiley C.
My daughter decided 4 days ago she wanted a "Donut birthday cake" for her virtual 5th birthday party today. I had no idea where to even find one so I called the bakery here. I asked them for a cake that looked like a donut with pink frosting and rainbow sprinkles. They said they hadn't made one like that before but would do their best. With everything going on right now I couldn't go there in person and show them a picture, so I kind of just figured it is what it is and we'd be happy with whatever we could get. I called the day of her birthday to check whether it was ready and tell them my husband would pick it up, and the sweet lady on the phone said, "Oh that's right the donut cake! It turned out so stinking cute I can't wait for you to see it." My husband brought it home and it was SO ADORABLE and SO YUMMY. Not only was it a cake with pink frosting but they also frosted and textured the bottom half to look like an actual donut. Thank you to the bakery staff for making my daughter's quarantine birthday a little brighter!
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March 2020 by Alanna J.
I had a very uncomfortable experience checking out. The checker ( JENN L) was very impatient, short in tone with me, and just plain rude. As soon as I started putting my many groceries on the belt she didn't even wait for me to put them on before she started turning the belt She didn't even say hello... just ... did you bring bags? No? Paper or plastic? The nonstop of the belt was making me feel like she was purposely trying to speed me up as I had my 8 month old baby strapped to my chest. My baby coughed and she right away yelled to her coworkers asking if they got more hand sanitizer...Making me feel more unwelcomed and uncomfortable? Once I got everything on I asked her a question and she was very short said "I don't know" very fast like she was annoyed. I had an ebt card that covered most of the transaction. But was surprised that some of the items I bought were not covered. I asked her... do you know what wasn't covered? She didn't even bother to look at the screen... she just said "no" and gave me a dirty look because now there was someone in line behind me. So I said just a moment and I had to transfer money over to the only other card I had with me and she was like "we don't have time for this. I'm sending you over to customer service" and I said no please just wait a second and now I'm super embarrassed on the verge of tears. I told her this too. She didn't apologize. She just looked at me and said "just doin my job" ... well if her job was making people feel really uncomfortable and embarrassed then she did her job. such an awful experience. I left the store feeling really upset but I had my baby with me so I just left. I don't plan to come back for a long time and will stay far away from that mean woman!
