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January 2023 by Ashley Bixler
Made reservation to pick up around 9am, arrived are 930, no one was there to help. We were directed to go online to find a code for our vehicle. Head to call uhaul customer service to change to a 24/7 reservation. It wouldn't be a big deal if we had been instructed to do a 24/7 reservation from the beginning, but we were arriving during the hours they listed as being open. Delayed us leaving by over 30 minutes to get it all sorted out
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October 2022 by Kîđ Fåţâĺ
Called and called trying to reach someone over the phone to pick up our reserved Van but the 1 person in the entire building was clearly too busy to help us bc he was in the car shop of the other side working on his/a vehicle leaving us standing out front for 20 min, b4 I decided to go say something, that's when he actually acknowledged we were here but still left us waiting outside for yet another 7-10 min. Thanks for the great customer service !!! NOT!
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August 2022 by sherry helton
Horrible. Check-in and paid the day before. The young man was indifferent. Took him 30 minutes to check me in again. When I was going to get in van he told me I could not park or leave my car in the lot . He said I could go park in another business lot and risk getting towed. I parked across the Hwy 101 and he would not give me the keys until I paid him $20 to park somewhere up the HWY. I just called it quits and then it took an hour and 6 phone calls to UHAUL to stop him from charging me. There were NOT any no parking signs and definitely not listed in the website.
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February 2022 by Trinak Prozinski
Very knowledgeable and friendly
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February 2022 by Trina Prozinski
Very knowledgeable and friendly
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July 2021 by Bonnie Johnson
Zach was very friendly and helpful after I'd waited a half hour while the couple ahead of me figured things out. This location had no small boxes left, no large, only 1 bundle of extra large and a few medium. I came to buy 8 bundles and left with only 4 and NO BUNDLE DISCOUNT. Zach was upfront about that, but I've always received a bundle discount from U Haul.Just be aware.
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March 2021 by Debra Brown
Nice guy. Great service. Easy return
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August 2019 by Bruce Corcoran
Treats you good but isn't always open!
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September 2018 by Vicki Krutzikowsky
Amazing service by Kevin over the phone and in person! Super helpful and made the process easy.
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August 2018 by Kristy T.
So mr.tyson which is the manager helped me with a car dolly reservation. It's a long story but I had one reserved I lincoln city but when I was going to pick it up they didn't have it and told me to go to South beach. A rep had called me and told me the night before pick up that there were no dollys. Well next morning I called to just double check seeing how I was ran through obstacles the day before. Well they had one so I get in my rv that gets 8 miles to the gallon to drive 1.5 hrs away one way. Well I get to newport and go to Wal-Mart to buy a hitch and come out and my battery melted so stuck at Wal-Mart for 2 hrs before I could get help them after I got it fixed I stoped to get gas and just bare in mind I was at full when I left my place and I spent 100 to fill up my rv. Then I get to the uhaul and mr.tyson comes out puts dolly on t.v. and come to find out there is no hooks for safety chains on my rv and I didn't have the 3 way. Well he goes to find a 3 way which I would have to pay almost $13 for it. Well he hooks it up and guess what no lights! Its not uhaul fault for the lights or hooks but I'm just mad I had to travel that far out of my way and spend that much money on gas when l.c. said they had a dolly in the first place. Mr.tyson treats his customers very well and doesn't make you feel like your a bother. Uhaul traffic of oregon is horriable! My mom worked Uhaul traffic for 13 years and never once treated a customer like I was treated! Mr.tyson if your reading this thank you for the patience you had for a pissed off customer.
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June 2018 by Mark Blakney
Kevin Tyson was very helpful, and customer service is top notch! They really put the extra effort into customer care here at this location. Clean, and organized, these guys have their stuff together!
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June 2018 by Paula Rowan
WOW! These folks are the best ! Kevin was friendly as well as very efficient. If needed, I would certainly go to this U-Haul first!
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June 2018 by Justin Bauman
Great service! Well maintained trucks!
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April 2018 by Jennifer D.
Wow ! Fan~ freaking tactic service BATMAN AND ROBIN ! Sooo helpful, easy to work with , will definitely be using them again !! Thank you for being the best U-HAUL experience yet
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September 2017 by ryan bledsoe
I always have a great rental experience at South Beach U-Haul and the staff there really does put up with a lot of people that are really not understanding waited in line with my turn he got to me everything I needed even with the pressures of others in line good job Newport South Beach uhaul
