AAA Springfield - Gateway Service Center offers reliable roadside assistance, travel services, insurance policies, and discounts. Customers appreciate the helpful and thorough staff, especially Oscar, who went the extra mile during enrollment. The center provides travel planning assistance, with positive experiences from staff like Alicia, who is kind and patient. However, some customers experienced delays, such as waiting longer than expected for travel plans, and noted the need for improved accessibility, like the addition of handicap doors for easier wheelchair access. Overall, the center is known for helpful service, though there is room for improvement in accessibility and appointment management.
First thing why are you ADA for doors would be amazing i had a hard time getting into the building with my wheelchair. please consider getting handicap doors. Second Alicia is amazing at planning and helping with trips, she was kind and patience with my old self . i cant wait to go on our last cruise she planned for us!
March 2023
Wanted Alicia to help us with our travel plans. She was unavailable even though we had an appointment. Spent 2 hours with Carlos that could have been less than an hour. Frustrating.We did get the travel plans we wanted, but there was a lot of wasted time.
November 2022
They were curteous and helpful when I bought AAA for my granddaughter and her husband.
