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March 2024 by Sharon Gelisse
Again, I want to comment about this Pharmacy. They are the best in all Eugene and Springfield. They have truly saved our life. Jeff (Pharmacist) is the best there ever was. God Bless you all. Sharon Gelisse and George Voller.
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October 2023 by Holly Glover
Every time I get Diego at the pharmacy he has a huge smile and is always has a happy and helpful mood! I know your pharmacy has had a huge impact with Bi Mart closing and Walgreens always being short staffed and cutting pharmacy hours! You all have been amazing and thank you for what you do! But do want to recognize Diego for making the wait in line enjoyable and positive!!
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June 2023 by N.R. G.
The line is always outrageously long, even in their least busy hours, which is annoying because half their staff just wanders away and chats in the back every other costumer they help... sometimes for over 20 minutes.I tried explaining that there must have been a mistake or miscommunication with the doctor and asked the lady to check one more time on the prescription (my great uncle is 89 and needs his seizure meds, which he runs out of tomorrow, and we live a great deal out of town); she said she'd need to speak with the pharmacist and walked away for several minutes to chat with some woman in the back who was NOT the pharmacist on duty.She returned and told me (after not checking anything at all and visibly laughing with the lady in the back) that his doctor put an order in not to fill it until AFTER he runs out of seizure medication and I'd have to return tomorrow. I told her that made no sense and tried to ask if I needed to have the doctor call them or what my next step should be; she cut me off and had to forced herself to suppress a laugh at my confusion and difficulty and told me that was 'just how it was' and that there was nothing more she could do. Possibly the least professional environment to get your medication from!Edit: on top of he crap service and long lines, only the lead pharmacist wears a mask, so don't believe the state empty above that claims they all do. I even watched one of them walk to the back to blow their nose and not use hand sanitizer before returning to their keyboard and they touch all of your paperwork and medication bottles during checkout like that!
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June 2023 by Patrick McNeill
Woman in pharmacy lied to me over the phone. She said she sent back my prescription so another location could issue it to me. Didn't do it.
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March 2023 by Cyndi Mccotduck
I bought your Just for you steaks for $4.99. They were beautiful steaks...Sadly, soaked in Salt water to the point they were not being able to be eaten...especially by family members on SALT FREE DIETS. No salt is used in this household...SHAME ON YOU!!!
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March 2023 by Heather Cranor
Never answer the phone; don't deliver meds for DAYS even when you pay for same day. This place is a complete wreck.
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December 2022 by Maggie Stratton
Switched here after losing Bimart Pharmacy and doing a small amount of time at CVS. These guys are top notch kind compassionate respectful always busy but very efficient.
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November 2022 by Tony Price
Have had nothing but problems getting my mom's meds. They need to stock up on more meds, several times they didn't have enough pills to fill prescriptions, had to return several times to pick up the rest I get these for my mother and I've had ti take time off work just to get them. Always messing up on dates and quantity and missing pain pills On two different refills.
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November 2022 by Karla B.
Last year the pharmacy across the street from this pharmacy closed and the service got really slow and overwhelmed. I completely understood and often championed them while waiting in line 40 minutes to an hour for my medications. Yesterday I had an event and my doctor called in a prescription. First thing this morning I set up a delivery for two hours and paid extra for the rush. It's now been four hours and they are not answering their phone. I get that places are overwhelmed but this is getting out of hand. if they can't keep their commitment they shouldn't make one.
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October 2022 by Chad Herrmann
I don’t like waiting in line with a bunch of tweakers and obese wheelchair riders. I just want meds for my cat. Not waiting 30 minutes to have the person at the desk ask me why birthday is not the same as my cat’s birthday.
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October 2022 by Thomas Ames
Corporate needs to figure out a way to speed up the line. THE WAIT IS UNACCEPTABLE.
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September 2022 by Heather H.
Considering the pharmacy is extremely overwhelmed, I think they do a pretty decent job. I haven't tried to coupon like one of the other reviewers or had any issues with my medication
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August 2022 by Andrea Garrison
We switched over to The Albertsons Pharmacy in Thurston when Bi Marts pharmacy closed down.The staff is always friendly and helpful! Even when the line is long they get all the registers going, and get people out quickly. I have even seen the Store Manager Tracy come back to the pharmacy to lend a hand! Just wanted to leave a review to say you guys are doing awesome!!!
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August 2022 by Rob
Horrible customer service. Should be closed down by the state for the way they speak to customers. In an effort to protect myself and family I have been trying for 2 weeks transfer my prescriptions other places but they refuse to cooperate with my new pharmacy who has called there three times. I have also called there three times. It would take them 2 seconds to speak with the pharmacist at the new pharmacy and transfer the prescriptions but they refuse to even return the call. The reason why they have to return the call is that they never answer the phone at this location. If you want to wait in line and trust me the line will always be 10 to 15 people deep then this is the pharmacy for you but expect to be treated currently and probably yelled at when you eventually get to the counter
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March 2022 by Emily Hull
Was with Walgreens for a long time but they do not carry the brand of medication I needed. Had my script transferred to Albertsons and it was the most pleasant experience. They didn’t have my medication in stock but we’re able to order it right away and had it ready for me in 2 business days. They were very communicative and helpful. Recommend you check them out if you are looking for a pharmacy