Ambassador Fireplaces is a family-owned and operated Fireplace, Stoves & Insert Retail and Service business that has been in operation since April 1995. The business was built from the ground up through hard work and dedication, and is now nationally certified through the National Fireplace Institute (NFI). The owner, Matthew Clement, is one of the few "Master Hearth Professionals" in the state of Oregon and is also certified as a Design Specialist. Additionally, Matthew has become an instructor for the organization to help ensure better access to certification for professionals in the Pacific Northwest. Every year, the company sends its installers and technicians to multiple factory trainings, ensuring a high level of excellence for their valued customers. Customers have consistently praised the business for its exceptional service and expertise. One customer noted that Matthew was able to assist them over the phone during an emergency situation and repair their daughter's fireplace the very next day, despite having a high volume of calls. Another customer was impressed with the team's punctuality and their ability to go above and beyond their expectations. Customers have also commended the business for its ability to handle older and out-of-date equipment, with one customer stating that the local large fireplace vendor was unable to respond for a month, but Ambassador Fireplaces was able to order the necessary parts and send a technician to repair the customer's 25-year-old free-standing gas stove. Overall, Ambassador Fireplaces is a highly-regarded, family-owned business that is committed to providing exceptional service and expertise to its customers.
Very knowledgeable technicianDiagnosed my gas fireplace issues. Even cleaned the glass and vacuumed. Very happy with their service. I highly recommend them for gas fireplace repair.
February 2024
They were on time and did more than what I thought they would. Over all a great team and leaving the place better than they left it
December 2023
Tried a different vendor before Matt @ Ambassador. Best decision ever changing to Ambassador!Not only fixed the issues, but improved the unit also. The Best!!!Rick and Courtney -Eugene.
