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March 2024 by valerie hibbard
Wonderful sales people no stress thanku
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March 2024 by Kevin Studer
I had a good idea of what I wanted and the Salesman had a good idea of what to show me and a sale was made. Plus two other sets of chairs to boot.
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March 2024 by Kathy Viscarra
Was very good they had exactly what I was looking for also at a very reasonable price. The service was excellent no push to buy but very informative. Will shop there in the future.
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March 2024 by Sean Briggs
Expensive furniture that's made cheaply and breaks easily. Got a couch that lost a spring and both footrest release handles broke that were made of cheap plastic and we spent the extra money to get the extended warranty. They have yet to do anything about our open claim for several months now.Warranty is a scam and has a lot of terrible reviews on Google. Search protectall by gbs to find them. Had to buy new heavier duty handles out of pocket just to use the footrests again since the warranty is taking forever
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March 2024 by Amy Hamann
So I spent $2,000 on some chairs. They were supposed to be delivered today. Never showed up so I looked up the Tracking , it was delivered to someone in TX !!! I live in Oregon. So upsetting just to hear I'm sorry for your inconvenience. It's $2000 I didn't buy it for some strange dude in Texas. Funny thing is they signed for it. Our names are way different. I was going to purchase a matching couch but I guess I'll be doing shopping somewhere else.They tell you to email them like they plan on helping you out. Nope I sent two emails never got a response
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February 2024 by Alex Jimenez
Great staff! Super helpful
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February 2024 by Atusa Stoehr
Customer service was fantastic. I especially enjoyed Madison. She was one of the sales rep that helped me with the process of getting my brand new couch. I hope to get a lot of enjoyment out of my brand new couch. I can’t wait. I also want to give a shout out to Ryan, and Miko, who made me feel very welcome as well. The atmosphere at Ashley store was really inviting and very welcoming. The staff made me feel very welcomed..
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February 2024 by Myhht orseduke12345 u g bffbgf Skittles123
Had a bad experience with Ashley’s delivery people the store manager made it right by making sure I was happy with what I ordered and made sure that I wouldn’t have that experience again Ashley’s went above and beyond to make sure I was taken care of
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February 2024 by Doug Bonham
Almost 30 years ago we bought our living room furniture from Ashley. We were very pleased with the service and quality at the time, and still have and enjoy that set. Now we found we needed to replace our sofa and love seat in our family room. Remembering our experience, we went to the Springfield Ashley's and found exactly what we were looking for. Again, the price was incredible. And the customer service provided by Ryan and his associate Chris friendly, informative, and professional. We're so happy we returned, and are looking forward to the delivery of our new furniture. Thank you Ashley!
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February 2024 by Boni Ballweg
We purchased a sofa and recliner 2/7/24. Our sales associate (Jesse B.) was just awesome. His knowledge and friendliness were especially appreciated. We will be back this spring for a few other things. Highly recommend.
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February 2024 by David Nickelson
Bought sleeper sofa and new Tempur-pedic mattress. Jesse was our salesperson. He was laid back and friendly. We went in for only a sleeper sofa but because of the great deal they had with mattresses and Jesse's knowledge of the products we ended up with a great bundle! If you go into Ashley's, check out the deals and ask for Jesse.
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February 2024 by Alex Gomz
Very good service, the friendliness of the staff is excellent.
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February 2024 by Lisa Murphree
Our saleswoman was awesome! She was kind, courteous and knew what she was doing. I also called the next day and the gentleman who spoke to me answered all my questions and was kind, courteous and knowledgeable, also. Great experience! Can't wait for our furniture!
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February 2024 by Mary Myers
Go see Ryan, he’s the best!!
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February 2024 by Michele Sundstrom
Great quality furniture at reasonable prices. Knowledgeable, friendly and helpful employees. Love this store!