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January 2024 by Karen Hemingway
I went in with severe bleeding and swelling and All they wanted was to TALK ABOUT was Money! They only took X-rays, but didn't service me, pull any teeth after suggesting they had to come out because my gums and teeth were infected! But never bothered to give me a prescription for antibiotics either to help! Aspen Dental is NOT a dental office you want to go to for Help, they work on a pay upfront service ONLY, and I have excellent insurance coverage, I'm covered through United Healthcare and they still refuse to to do anything for me! But that's okay, that's their loss, I can take my money and my insurance to someone else that is more professional and caring about their patient well being than a Wallet! If I could give zero I promise you I would! I was sent back home in pain, and Worse than before with all that probing they did in my mouth! ??????
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December 2023 by Kimberly Mitchell
Excellent. In and out in a heartbeat. Prices were explained in great detail. Dentist was professional and empathetic! I strongly recommend this place!
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December 2023 by Megan Zellers
Super friendly staff! They made me feel so comfortable and confident in just one visit! I haven't been to the dentist in over 10 years so I was pretty nervous! So greatful for such kind people!
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December 2023 by Haifa Ali
Very kind and helpful all staff and dentist. They adress all my concerns carefully.The most important thing is the appointments are easy to get,you do not have to be added to the waiting list and wait.I really recommend Aspen dental clinic @ gateway Springfield.
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December 2023 by Felicia Ford
Wait time was not favorable, office looked like it needs tidying up and fresh paint throughout the whole clinic ,place just didn't look clean. Doctor was very nice and so where the techs.
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October 2023 by Sally Duran
Everybody was so warm and completely friendly with me. I have never been treated more thoroughly and professionally anywhere else. I am in awe of their tender care of me. They really care about eliminating my pain in my tooth and set me up with a plan to help me keep my teeth healthy forever. I really want that! Thanks to all of them from the moment I walked in to the moment I left. ?
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October 2023 by Amber K.
Called to cancel my appointment because of a surgery. The lady was very rude and hung up on me.
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October 2023 by Tina Cornman
Everyone was so kind and friendly. Explained what was going to happen and made sure I understood. Was made totally comfortable, didn't feel any pain at all. Would absolutely recommend the professionals at Aspen Dental in Springfield, Oregon.
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October 2023 by April Myers
Had a good experience with the staff. Unfortunately they had a couple staff members leave ill and those ladies were all hands on deck. I did have quiet a long wait but there was always someone letting me know what was going on.
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October 2023 by Bonnie Warner
I showed up for my appointment and the doctor had call in sick. And they had somebody come in from Eugene. Just to see me, so I'm very impressed and very Satisfied with them.
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October 2023 by BeeBee Ji
The place is located near shopping places. Warm welcome. Everyone was working wonderfully as a heart centered team. They took the time to explain everything. They have all the latest dental Tools. I am coming back.Namaste DeeDee!
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October 2023 by Kaylea Gardner
They take care of their patients. They listen to feedback and change things to make things more comfortable.I appreciate all they do and how they explain things thoughoughly.
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September 2023 by Valerie R.
Horrible service and horrible experience. Making the appointment was great, easy. I showed up to this office at 1:50 for my appointment @2PM to fill out whatever paperwork a new patient would need to fill out, great they are using iPads instead of paper to fill this out, should be easy enough. Nope, kept telling me it couldn't be saved due to a server error. Okay, whatever. it's now 2:11 and I'm just waiting along with another patient who was there prior to me being there at 1:50. A few minutes go by and an elderly lady walks in nearly trips and falls face first into their front desk, she's panting aggressively and is crying to the front desk lady telling her she has cancer, and then sits next me while sniffling and the breathing was reminding me of covid, and I just felt so uncomfortabl, like she was clearly sick, and there was no protocol or those who are sick should wear a mask and keep their distances. It's now 2:30, 30 minutes past My appointment time, I'm getting frustrated because I'm clearly here for a reason, and it doesn't seem to matter. Whatever, I finally get called at 2:52, ridiculous. They do my xrays, and the dental assistant was awesome, she really did the most for me out of everyone there, even the actual dentist, but we will get to that. We're doing the xrays and I tell her that I'm super sensitive to these plastic thingys they always hurt me and make me gag, so she was supportive and literally was running back and forth taking it out o my mouth and always asking if I need a break or if I was okay. Truly made me feel better for a minute. We finish and she takes me into a room. where I then waited for another 15 minutes, just staring at my xrays not knowing what I'm looking at. FINALLY, the dentist comes in, i tell her the pain Ive been having and she's like, lets see, SHE SHOWS ME my abscess in my gums above the tooth, she was like "see that black above your tooth, thats an abscess. Okay.. she continue to do her work and go by tooth by tooth and I'll be honest, my teeth are in horrible shape, so I'm not too surprised by her response but it just felt like she didn't care, she didn't want to help, nor get my smile like I said my goal was, back. She just wanted to bill my insurance, and make money. She said I'll have to have all my teeth pulled and get dentures. I then told her It's not something I thought about at all because I'm only 24 and didn't think it was this bad, because I just went to the dentist last month and they were an expensive pay out of pocket dentist and they certainly didn't tell me I would need dentures, nor all my teeth pulled. I then tell her is there other options?? Such as implants or veneers, and she told me, there is but there's only one doctor in Eugene who does prosthodontics and he's probably out of your income range. Like thanks. Needed that. I tell her straight up I don't want dentures and I will be getting other opinions. She sends me on my way, she did not care I'm telling you, if she had she wouldn't have let me leave there with out some antibiotics for my abscess. So now I have to go to urgent care to heal the infection in the meantime. Absolutely will not be coming back. And will be telling everyone I know what a horrible service you all provide.
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September 2023 by Mike
Incredibly rude and incompetent staff. They implement a call center as a first point of contact, and the people who respond have no knowledge of insurance practices, then when you speak to the people at the actual office they tell you something completely different from what the call center staff said. In particular , a woman named Hannah who says she manages the office was very combative and adversarial, stampeding over the conversation. Terrible customer service, which runs contrary to what they advertise.
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May 2023 by Frances Vento
Appointment was awesome they did everything that I needed done and were very Hi would recommend them to anybody.
