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February 2024 by Christi T.
Customer service is rude. An employee literally said, "not my problem." Sent email over a month ago with no response and when asked, front desk said, "I never received it." Yet they had no idea who I was and what it was about.
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February 2024 by Brent Boswell
A typical Best Western, just with some dated decor.Safety: It's a pretty safe hotel
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February 2024 by Tony Leiter
Such a beautiful motel and the breakfast was awsome with a wide variety of foodThank you for a wonderfull stay.
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February 2024 by Carol See
Easy to locate from mall, great restaurants in walking distance.Easy check in.
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January 2024 by Patty Sorensen
I was treated like a treasured family member. Especially the young man who checked me in.Food & drinks: The coffee bar by the entrance was really progressive and made good coffee and your tea selections perfect.And the breakfast was really good and had many options for different diets.
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January 2024 by NY NY
The green haired person at the front desk was very mean and made me feel very uncomfortable. It would be better to educate her on how to deal with guests.
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January 2024 by Brittany Solomon
Food & drinks: Breakfast is from 7 to 10 went to breakfast at 9am and they were closed very upset because that was the only reason i stayed
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January 2024 by Brittany
Food & drinks: Breakfast is from 7 to 10 super sad they were closed at 9am that's the only reason why we stayed here wount be coming back unfortunately ?
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January 2024 by Sherrill Strassburg
The front desk person, Rikki, gave us the best service of any hotel check-in ever. She was super awesome!!!
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January 2024 by Scott Peterson
Easy to get to, plenty of parking and lots of restaurants nearby. The staff are very welcoming. My king room was very clean, spacious and I slept really good.
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January 2024 by Ryan Anderson
Very poor conditions of the rooms and customer service was substantially lacking any professionalism. Would not recommend for anyone.
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January 2024 by Kim G.
DO NOT STAY HERE literally go anywhere else My visit to Best Western Plus has left me with a severe medical emergency. Upon waking up after the night at this hotel, I discovered a spider bite on my left eye. This bite led to a severe allergic reaction, resulting in multiple visits to Urgent Care. The lack of cleanliness at this property in my opinion led to my left eye being completely swollen shut, necessitating the purchase of multiple steroid medications, IV medications, and time off work. Even after bringing this to their attention they do not care. Do not bring your business here. I urge all potential guests to carefully consider the health and safety risks associated with staying at Best Western Plus North Springfield. My experience has been nothing short of a nightmare, and the lack of responsiveness from the establishment raises serious concerns about their commitment to guest well-being. I strongly advise others to think twice before choosing Best Western Plus North Springfield.
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December 2023 by Tami Pelles
We usually stay here when in the area. The beds are comfy, the breakfast is good, and they have some great rooms. 311 is especially good, with a separate king bedroom and a double & hideabed in the sitting area. Wish there had been more rooms like this when our kids were young!
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December 2023 by Sandeep K
Great place with amenities and breakfast buffet. Well suited for families with kids. Tesla supercharger is in a walking distance. Many dining options within walking distance as well.
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November 2023 by Ken Lambert
Interior is a bit dated and worn in spots. But it was clean and comfortable for our one night stay. Complimentary breakfast buffet was better than others we have experienced recently so that was a plus. Convenient location and adjacent to several reasonable food options.
