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November 2023 by John Mohon (KM6YDV)
Very helpful employees. Limited selection of batteries. Bought one that salesman and I thought would work, but wouldn’t fit under side cover. Exchanged for one another salesman said would work (I brought in old battery for size comparo), but it doesn’t have enough cold cranking amps to turn my bike over more than 1-2 revolutions. Unfortunately, I waited three weeks to install it and don’t believe I can return it now. I guess I’ll keep it for our lawn tractor and go to either Batteries Plus or Interstate for a proper battery with enough power.
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November 2023 by Jamie Pesek
Mo was extremely helpful in my purchases there. Excellent customer service, knowledge of products, and over all great salesmanship. I will definitely be going back!!
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November 2023 by Mike Glover
Horrible service. Every time I am in there employees too busy talking to each other or on their phones. Walked in today, 2 guys talking to each other could hardly look up to say hi. Came to the register to pay and Jamie was busy talking to his Harley buddy. I think the other guy was out playing with his own bike. I only go there when absolutely necessary, only place open on Sunday.
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October 2023 by Zach Holly
The helmet i was looking for (due to size) was out of stock. Jordan began to place an order, but it was completely out. He took the extra time to search all CG stores and found it. He called the store to have them physically verify and had them ship it. Showed up in less than a week and fit great! CG also had a program that if you buy a bike, bring in the bill of sale(within90days) to receive an additional 15%off the already great price. Couldn’t be happier and will be buying all my gear from Cycle Gear, as well as recommending CG to everyone! Thanks CG and Jordan. Took my first ride on my new bike today and can’t wait till payday to grab more gear!
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September 2023 by Gayanne Lee
Ordered online, fast delivery, great quality. Unfortunately, I ordered the wrong size. Return went smoothly and refunded quickly. Thank you Cycle Gear!
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September 2023 by Jessica Marchinski
Leon was fantastic! I walked in, let them know that I was a new rider, and they got me out the door with almost all of the gear that I needed! They didn't try to upsell me or get me to buy the brands that cost more. They even walked me through what to look for when purchasing quality gear. Awesome shop, awesome people. Thanks all
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August 2023 by Cameron
Very rarely in my life do I leave reviews but my experience at the Springfield cycle gear was so monumentally positive I simply couldn’t go without letting them know what a good job they did! The salesman I worked with, Leon, was immediately incredibly helpful and knowledgeable. He helped me choose the perfect set of affordable riding gear and walked me through a level of knowledge that as new rider was invaluable! Moreover, he basically saved my life. Pointing out the dangerous level of slack in my chain and giving me pointers on how to do surface level service on my bike. In this humble riders opinion, the upper management would be fools not to give this man as many accolades and promotions as they could! Cycle gear has earned my business and I’ll be coming back to see Leon again for all of my motorcycle needs, and recommend that you do the same!
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August 2023 by Jamie John
I ordered a helmet online and it didn’t fit well and hit my ears. I took it to the store and the guys helped me find one that was better and even gave me the same discount I had when I purchased the original helmet online. They were great. I’m so happy to be getting back into riding and my new tricked out helmet was the icing on the cake.
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August 2023 by Fisher
Came in twice looking to get my first set of gear. Employees were extremely helpful, gave a ton of awesome advice, and spent a good chunk of time helping me figure out my helmet size. They were also super helpful when it came to picking out a Bluetooth headset, installed it for me, and helped find some replacement parts for my gear. All the employees were super talkative and genuinely cool the whole time. Definitely my go to place for gear and parts now. Thanks homies ?
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August 2023 by Matt Colson
I got help right away. Fast friendly service. Fair prices and decent selection of products. The only real negative was there was no way to bring my motorcycle into a shop and have tires mounted and balanced. That won't stop me from being a repeat customer.
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August 2023 by Bambi McQueary
So reason I gave 2 stars I came in with my 4 yr old looking for a helmet for him was struggling for 30 trying to figure what size he'll fit into but everything seemed uncomfortable for him never had anyone go back n ask if I needed help and when I finally juts gave up n I juts got him a pair of gloves for him I explained it to the cashier about it and he just said oh that sucks lol what I haven't been there in 7 yrs and used to be a lot better more help I was very disappointed in the visit I had this time no care at all. No I didn't ask but usually I don't have to it's obvious ya know
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August 2023 by Hunter Clark
The shop has all the gear you need. Different style for tops like a leather jacket, or a riding jacket, to the new synthetic material. Employees very helpful and super nice. Great experience
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July 2023 by Tito Williams
Very friendly and knowledgeable staff. Very good helmet selection. They produce a very, we want to get to know you vibe.
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July 2023 by Matthew Garner
I wasn’t thrilled with the service I received. I have spent a lot of money at Cycle Gear both in store and online. I have never returned anything I’ve bought however a few months ago I purchased a few items which I ended up not needing. I had planned on exchanging them for something else I could use for a while but the hours of the local store have not completed my schedule. Finally I found myself able to make it in and when I did the service I received was not very helpful and did not reflect the type of service I would expect for the amount of money I have spent with this company. I informed the sales person of my situation and my desire to exchange the items, and i could tell before even finishing that he was going to find some reason to not take back the merchandise. And sure enough before even looking at the receipt he informed me that he wouldn’t be able to do anything for me . My plan was to return a $65 helmet, some tie downs and a set of $25 grips and put the money towards a new set of tires, some Fox boots , a $450 helmet, and some other items, altogether well over $1000. But due to your sales persons unwillingness to even hear me out I left with a $10 tire gauge, a phone mount, and the motivation to never make a major purchase for any of my motorcycle needs at Cycle Gear. Sorry
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June 2023 by Matthew Machado
Went in to buy a helmet with $230 and was able to buy a matching helmet and jacket for $215. The helmet was on sale 60 off and the jacket was on sale 20 off. Also the salesman helped me try on a handful of helmets until we found a perfect fit and was very helpful with all of my questions. It was a great experience.