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February 2024 by Lisa S.
I have been renting from Enterprise for almost two months and they have been so helpful, kind, friendly and just a pleasure to work with. Our experience with the insurance company has been so discouraging but the bright spot in it all is Enterprise. Kudos to the company and to the employees, Chris, Jessie & Brock are who I have dealt with. I will definitely use them if I need a rental car again!!
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November 2023 by Google user
Jessie did an amazing job when my husband and I picked up our rental this Thanksgiving week. I was so impressed that even though he was the only staff on site (others were out sick) he handled all customers courteously and professionally. There were several people ahead of us when we arrived at the end of the day, and nd he did a great job of helping everyone quickly and cheerfully. Best customer service I've experienced anywhere!
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September 2023 by Gloria Gonzales
Reserved car was not reserved. Wasted time going from enterprise to enterprise.
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August 2023 by Destinee L.
Our car was hit and we needed a rental car similar. They made sure we got a RAV4 just in time for a trip we had planned. We had the vehicle for about a month until we got our vehicle back. Returning it was a breeze!
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August 2023 by Kalhan L.
My dude Brock was beyond exceptional in his customer service and obvious competency. He was so helpful in navigating a wildly complicated insurance dilemma and did it all with a smile on his face. Super patient, super thoughtful, super super awesome. Give that guy a raise.
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July 2023 by Jasmine P.
We rented a car to go to Bend, got exactly what we wanted. Unfortunately our trip got cancelled and we had to turn around. Returned the car after two hours and they were kind enough to void out the charges. Was unexpected and sure appreciated this after the disappointment of cancelled plans! We have rented here at least three times in the last couple of years and have had no issues and it has always been easy to adjust our reservation.
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July 2023 by Z D
For the past couple of weeks, I have been enduring an unpleasant ordeal in a smelly economy vehicle. Despite their assurances to provide me with a replacement, they have failed to follow through on their promise. As a result, I remain trapped in this foul-smelling car, reminiscent of an old big guy occupying it for an entire year—a truly absurd situation. Adding insult to injury, they insist that the insurance company only covers the cheapest economy cars, even though I had been driving a Nissan 370z before the accident this is hardly comparable. Even the insurance representatives acknowledged that I qualified for an intermediate car. This stark deviation from my previous experiences during extended repairs is highly disappointing. Needless to say, my dissatisfaction with this establishment runs deep. The guys who work there sound so polite and truly felt they acknowledged my issue but it’s all smoke they are deceitful. Reservation Number: XVC7CC
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February 2023 by Boris Yelp
Will never rent a car with place again they didn't even have a car available for me when the day I needed it and I made a reservation 2 days prior I had to go to Eugene airport to rent one stay away from enterprise.
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February 2023 by Lori Hall
Great service! Got a fantastic deal on a moments notice.
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January 2023 by John Waisman
They are awesome. Friendly, efficient, good price. Even drove me home when I returned the car because it was raining. I definitely recommend this place!
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November 2022 by J D.
Great customer service! Jesse helped me into a Jeep that was super clean and drove great. I Highly recommend them for any rentals
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November 2022 by N
Be aware that they’ve increased their deposit amount and the way it is processed. They now charge a $200 deposit and it’s not just a pending authorization that drops off after returning the car. The full charge plus deposit will fully clear and then they process a refund so you will be out your deposit for 7-10 business days after car return is processed. Important information when budgeting travel.
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August 2022 by Tim Flagg
Rented a car for the day while having my truck serviced. The team at Enterprise made the rental process quick and easy. Everyone was friendly and wanted to help. They offered to pick me up and drop me off at the repair shop. I also received a discount on the rental due to the repair shop I used. I would be happy to used Enterprise in the future.
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August 2022 by Sarah Ellett
We were helped with getting the last truck available. The person was helpful and it was a good process.
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June 2022 by Diana Barron
I needed a car for a few days while visiting and am very pleased with the Springfield branch. I called several times before my trip with questions and the staff were very helpful & courteous, making me feel valued as a customer. I had to make changes during my rental and these was accomplished quickly & easily. I am very happy with my experience and the people who helped me. thank you!
