Goodwill Retail Store and Donation Center is a store where customers can find good deals and really good stuff, including amazing and neat items for costumes or home decor. Many report successful trips, finding either what they are looking for or something better, with stock consistently rotated. Some employees are described as nice, helpful, courteous, cool, and kind, even assisting with carrying purchases to cars. However, there are consistent criticisms about prices. Multiple reviews state that prices have gotten too high, expensive, and even outrageous. Customers feel ripped off, noting that used clothing can cost as much as new items from other stores, which is frustrating as all items are donations. This price gouging is seen as particularly challenging for financially challenged customers. Experiences with staff are mixed. While many are positive, some staff are described as less than kind. Specific incidents include a cashier being incredibly pushy about rounding up change and other employees making insensitive comments. The store’s organization is also noted as an area that could use improvement. Overall, it is considered a decent store with wonderful finds, but customers should expect to pay a lot.
