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May 2023 by Michelle D.
My husband & I went in to the H&R on Olympic on March 11, 2023. For whatever reason the receipt for a vehicle donation wouldn't upload. Our preparer said she'd work on it. 3 WEEKS LATER she calls to tell me we're going to have to "paper file" and we need to come in & sign. Okaaaaaay. My husband was out of town that week, so we couldn't go in until that Saturday, April 8th - ONE MONTH after we had first gone in.We paid $467 for their service. I felt that since we couldn't file when we needed to (we just bought a house a really needed our refund ASAP) we should get some sort of reimbursement. $100 was agreed upon. Well, it's May 19th & we haven't seen a dime. I've left 5 messages for the office manager, Jeannie, who has not once returned my call.Someone did contact me about 3 weeks ago (I forgot to write down her name) and said someone would be calling me within a few days - THREE FREAKING WEEKS AGO.Yeah, we will definitely NOT be using them again.
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April 2023 by codi white
Fantastic people. Definitely going back
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March 2023 by galatic qween
great customer service I would recommend speaking with Rebecca she is a really good tax returner.
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March 2023 by Lindsay V
Absolutely horrible! When they schedule your appointment apparently it's tentative. A suggested appointment time. The confirmation/reminder calls were sent to the wrong phone number which was never confirmed at the time of scheduling. Reminder calls by their definition is the only way to secure the actual appointment, that is SCHEDULED. So not reminders at all. They were rude and incredibly unprofessional despite it being their error and their ableist, unprofessional policy. As a disabled person getting to these appointments is strenuous. It's another cog in the capitalist machine, trying to crank out appointments over people. This was our SECOND appointment, and we had no issue getting into THAT appointment, however, the man helping us couldn't answer our questions or address our concerns and had to schedule us with another person. We've filed with this H & R block before, and it was nothing like this experience. Find a tax place that's people focused and humanistic over cranking in overlapping appointments, with unknowledgeable tax consultants, solely for profit.
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March 2023 by Maria prickett
Quick, easy and friendly can't get better than that.
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June 2022 by Sylvester Hall
I been using H&R Block for about 20 years now. H&R Block have been pretty reliable and efficient in the past
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April 2022 by Donna Doolittle
I had a very pleasant time. Everything was explained to me. It wasn't rushed.
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March 2022 by Efrain Pizarro
The agent i had was knowledgeable and professional. Crissy was very thorough. She got my documents and information and completed my taxes quickly and accurately! A true asset to H&R Block. Thank You!
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March 2022 by Andrea Strahl
Crissy was extremely helpful and kind and knowledgeable. This was a very stressful time and with her help I was able to breathe a little easier! The price to file is a little high though.
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March 2022 by Barbara Dee Balcom-Whitby
Chrissy...THE BestH&R has a ? consultantShe knows her profession& she is very personable?I have been very satisfied.So much so...I have recommended my family and friends toH&R Block...ask forChrissy NesbittSpringfield Oregon
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February 2022 by Tonya Panko
Customer service was great! Everything was broke down and explained well. I was absolutely shocked by the fees. In all likelihood I will probably go back to paying a friend to do my taxes and save money.
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February 2022 by kendrick kennedy
I actually liked we got right down to business and she understood what happened with the other 2 previous H&R's...
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February 2022 by Windy Beason
I love my tax pro Krissy Jo she is very kind and helped me very quickly and got me the help I needed!
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July 2021 by b mah
They legitimately did not complete my taxes after they took all my personal documents. I brought my taxes in a week before the deadline not expecting to make it and to have an extension filed and Jeanie promised she’d get it done. She never did. I called the Springfield office and emailed COUNTLESS times before and after the deadline and no one called me back, I have LOTS of receipts of me trying to get a hold of them. Recently last week someone from the Eugene office told me that they get all of Springfields messages as they close after tax season (even though I was never told that) and was told she did NOT complete my taxes and I “must’ve fallen through the cracks”. Now I have fines and penalties on to on what I have to pay and they’re not offering to discount their services even though they’ve completely screwed me over.Do not come here go to the Eugene office as it’s clear this springfield office is unorganized, unresponsive, unprofessional, and bad at their jobs. Also this location REEKS of cigarettes and is very dirty.
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July 2021 by Rolf Genz
HR Block rep "accidentally" filed the wrong tax return so IRS and Oregon DOR showed me owing thousands of dollars. HR Block Rep filled out an amended return, which I had to file myself, which was significantly less owed by me. However, now Oregon DOR is showing mistakes in the amended form and I owe more. I wonder what mistakes the amended IRS form will show if the IRS ever finish processing it. This has been a absolute nightmare experience and it being the first time using HR Block. No refund of the fees for this incredibly miss-handled filing was received. 0 out of 5 stars! Avoid this place!!! Avoid HR Block!!
