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January 2024 by Kristen South
They do illegal reposessions and refuse to take phone calls to handle legal matters
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December 2023 by Nick Goodwin
Patty, DESERVES A RAISE. She is so friendly and kind and has always worked with us when we need some flexibility on payments. ?
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September 2023 by Sandy Falvo
I refinanced my car to get new tires always made my payments on time. I lost my job last year right before Christmas. I called Hyland’s told them and they would not work with me. They repossessed my car. I paid them 300.00 and he still refused to let get it back. They would not let me get my personal things out. They sold the car and by law they are supposed to tell you what they sold it for, didn’t do that and then put it on my credit. I would never use them they are shady hope they go out of business.
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September 2023 by Brandon P.
Very uncaring and hides behind false intentions and low integrity greedy and serpent style also breaks contact deals previously agreed on and squeezes u for more $ then u already bn juiced on and will act semi bold knowing he don't a bad person with a weasel way about em.
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April 2023 by Brandon Washam
Nothing but problems with this company had to give my back cuz money got tight . David came to come get the car and started out aggressive then start cussing at me. Save yourself the trouble and don't finance here.
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February 2022 by kirk toy
LOOK NO FARTHER! After 15 years in the Auto Sales industry I can with out any question RECOMEND anyone interested in buying a vehicle contact the Family Owed Business HYLAND ACCEPTANCE CO. The Team at Hyland will get you pre approved hassle free before you go shopping. Getting pre approved is the same as having the cash in your pocket and will enable you to get the best price on the vehicle and % rate. Feel free to MSG me with any questions you may have. No I do not work for them just have HELPED many family's get the car they deserve with the HELP of Hyland Acceptance. I am retiring from the Auto Sales industry and hope to pass on this information. BE SAFE KEEP SMILIN from the Toys
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December 2021 by josh hornick
When they sold cars they where awesome, but since they've moved to being a finance company customer service is lacking bad, on the phone the girl who answered was not very helpful, she was rude, and honestly very controlling in the conversation, and honestly very demanding. This is not how you treat a customer, especially one who already purchased one vehicle and paid it off early, I've never made a single late payment on my car note, and always pay my cars off early, I expect to be treated with respect when dealing with the companies who live off my dollar. The girl who answered the phone was treating me more like I was her employee and needed to do what she wanted me to at that moment. Sorry but it doesn't work like that. I'm the customer, you're the employee, and as a business owner myself I'd never treat one of my own customers this way. I hope she gets an attitude readjustment from this revue once the owner sees it.* OWNER CONATCED ME PRETTY QUICKLY updated back to 5 stars but leaving written review of my experience.
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September 2021 by Brittany Arnold
hyland is shady, they sale you vehicles that are falling apart and broken they have been taken to court over the house hold bolts holding vehicle parts together, their office staff is rude inconsiderate and disrespectful. the owner is not professional at all only cares about the dollar in his pocket and they do not follow through with anything agreed apon with their clients. i would never recommend going through them for anything. if you value the amount of your dollar and wish to work with someone that will value their customers do not go through hyland! they raise their voice, they hang up on you, they will put you on hold in mid conversation if they do not feel the want to hear you out.
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July 2021 by Jason Beagle
COVID Shaming! Just got back from a trip to accept a job, and they couldn’t wait for me to return to area to cash a check and pay payment. So they gave me the option of being able to provide for my family, or pay them and be in same boat next month, because I couldn’t accept the job. I am just shocked at the unprofessional nature of the person I talked to on the phone. Criticizing me for almost dying from COVID-19. Most likely a COVID-19 Denyer. Well it was a very real near death experience for me. They never once didn’t get their money, even when I was dying. They got it late, for reason obvious to everyone but Melissa, because she doesn’t believe COVID-19 is real. I am absolutely shocked that my car was on the back of a tow truck as I walked out to get them their payment, so I could trade car in and get away from her COVID shaming. Response - It took a lot for me to get to this point. Never missed a payment. Still wasn’t missing this one. You jumped the gun, and that’s on you buddy. You did this, because you can easily get more for my car than I owed in this market for cars like mine. This was ridiculous. Update: I am attempting to seek resolution, and hope that Hyland does the same thing. Everyone makes mistakes, but it is those who make them right that are good people. I will post the outcome. I think they have the capability to resolve this, and hope they have the heart to do so.
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July 2021 by steve clark
I so love Hyland Acceptance. They are the nicest most pleasant and understanding people to deal with. I highly recommend using them for all your car loan needs. Just paid off our 2nd loan through them and will most definitely use them in the future. Thank you again!!!!!
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February 2021 by Donald Brooks
Very nice. We had terrible credit and they still got us into a vehicle. Nice choice of vehicles also
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February 2021 by DiDi U.
We went to get a car and Dave aka Red helped us through it all. We had a great experience here and will definitely be back for maintenance and will refer to all who need a little help getting a new vehicle!! Thanks Red
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January 2021 by Nichole Raby
The whole team at Hyland is amazing! Gina worked hard to get me financed and into the vehicle I wanted! David is such a nice guy and Melissa is always super nice to me when I call to make my payment over the phone which is super convenient. When my truck started having a few issues Donny fixed it right away! Thank you Hyland for making it easy to get a vehicle!
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January 2021 by Tanisha McIntyre
Hyland is awesome ? quality vehicles I went to four lots today looking for a good first car for a friend's son this lot not only had the paperwork for their vehicles conveniently located in the cars with a carfax on hand but the sales manager was available and ready to greet us with a smile right aways not only was she pleasant but also honest and easy to work with which at a dealership I respected and appreciated to make a long story short we left here with an immaculate trailblazer a very excited and deserving young man and the desire to purchase from them again and hopefully soon! I didn't get the sales managers name but she was awesome!!! 10/10 recommend
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January 2021 by Brittany O.
I absolutely love this place! I came here March of 2020 to get a new car as our old one wasn't working to well and left with such an amazing experience, they really work with you to get a car as I was there literally all day long and they always have an amazing car selection. The mechanics, especially Donnie, go above and beyond to get your car fixed at amazing prices as well! They also only charge 15$ for oil changes if you purchase a vehicle from them! Melissa also works with you on your monthly car payments if you've been affected by Covid-19 and other financial situations in anyway. Would definitely recommend this place to others!
