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June 2022 by Nisha S.
I received a new puppy in June 2021.I did not shop around or read reviews regarding other vets in the area. I did not do my due diligence. My experience with this Vet is that they are ALL about gouging you with really exorbitant prices and costs. The environment does not seem to convey love and care, the staff are abrupt and bordering on the rude/dismissive attitude(s). My puppy was spade there and the costs were ridiculous. Even more than what they originally said it was going to be. Recently my elderly siamese cat got an eye infection. The cost was $85 for a "exam. "I also purchased flea medicine and the total cost was over $180.Today, they contacted me to let me know that if my cats eye is still infected they would need to charge another exam cost for a "modified checkup." Its the same issue, same cat and he was just seen. No body cares about the animals only the cash. Please don't do what I did, research, read the reviews, do your due diligence. There are a lot of unethical businesses' out there. Please take your family members/pets to a place they are cared for and loved.
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October 2021 by Michelle W.
Compashion? No! Affordable? Absolutely not, they are rude and how much money they can get out of you is all they care about! This is not my opinion on just one visit either, it is that way always. It took just that one visit and i will never take my animals to them after what i experienced. I am not poor, I am not someone that looks like i live on the streets and looking for a hand out but if you are not willing to pay the big bucks for what ever they can talk you into ( like a car sale's man ) their attitude sure changes. I have been there on several occasions with friends and family and it's the same. I even had to go there to pay a fee of $1200 for a friend before they would even begin emergency care, the dog was sliced open from one end to the other down to the ribs, she was losing a lot of blood but all they cared about was the money. Once I got there the fee went from $1200 to $1400 but they tried for $1700. Their place of business makes me sick and everyone i know that has had to go there agrees 100%. I wouldn't recommend them to anyone. If you can find somewhere els that would be your best bet. The Female Dr. I spoke with, she thinks she knows everything but she was wrong, very wrong and it almost cost me my dogs life. I tried to disagree with what she thought was wrong but she wouldn't even let me finish telling her what I knew, I was right, she was not and SHE IS LUCKY I SAVED MY DOGS LIFE!!!!!!!!
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September 2021 by Dena M.
It's been over a month and the hospital was suppose to send me my deceased moms last dog set of paw prints. I called two weeks ago and the lady said everything was sent out. So after paying three hundred dollars I have nothing left to remind me of my moms favorite dog. I'm completely devastated. I tried calling and never got a real response. I'm heartbroken.
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July 2021 by Joy H.
We feel so lucky to have found such a caring, gentle vet clinic. We live in Eugene, but drive our pets out to Q Street, because it's the best!
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November 2020 by Tamberina
Great customer service as well as all the staff. I'll be back. Already made my next appointment.
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November 2020 by Scott E.
I use to take all of my dogs here and thought they were great. Prices were reasonable and it got the job done. Then my lab got a growth on his snout that grew very fast. We called to setup an appointment and based on conversation I had thought they be doing a biopsy. Came to the appointment and they looked him over and said it was more than likely cancerous and based on location he should be put down. They wanted to do a biopsy to be sure and I sad yes that's why I am here. They no this was the appointment to setup the biopsy and they wanted to get me a quote fir it. It was over $600. I was upset because they kept pushing that we should just put him down. I left with my dog and it him to a different vet (Eugene Animal Hospital). They did a needle biopsy and that with the visit was under $100. Dr. Jodi said it was cancerous but most of it was swelling. She gave us some meds and within a few days it was almost back to normal. She said eventually it will grow too much that we will have to put him down. He got about another year of quality living before it started to cause issues.
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September 2019 by Megan O.
My personal experience with this vet was not a great one. A couple of weeks ago our four year old pup showed symptoms of a bladder infection, and also suddenly started severely limping on his back leg. This was our first time at this vet, and they diagnosed him with a bladder infection through a urine sample test and thought the limp was something that would maybe go away with some anti-inflammatory medicine and rest. Several days later the bladder issues seemed better, but the limp did not. We took him back and the vet took X-rays and thought the limp was due to possible hip dysplasia, gave us more anti-inflammatories, and started talking to us about hip replacement surgery options. He suggested we see how he responds to the new meds, and revisit it again depending on how things went. The next day, our dog seemed incredibly worse. The limp was worse, and it seemed his other legs were now being affected. I called the vet to check in, and he basically said "poor guy, yeah, it's hard they can't talk to us to tell us what's wrong" and talked to me more about hip replacement options. He also suggested we see how he does over the weekend and check back in the following week to do a blood test because he hadn't done one yet and that could show if there something else going on. The next 24-48 hours, our dog was the worst he had been. He wasn't getting up, he wasn't eating, and he was having slight bloody noses. On Saturday, I called the vet again to check if this is something we still want to sit on over the weekend, or if we should take him in immediately to be seen. I didn't get an answer, so I left a message. I then realized because it was the Saturday before the Labor Day holiday and they were closed. My husband and I decided to take our dog to the emergency vet, where they did blood work and determined he had full edema in his body which was why he was unable to walk, was having a hard time breathing, and was anemic from internal bleeding. His body was attacking itself from a severe bacterial infection diagnosed by a blood test. The options to try and treat him were likely not going to be effective, and actually the medicine required to treat him likely would react poorly with one of the anti-inflammatory meds he was on. Because he was so sick with three very concerning symptoms, he was likely not going to make it and we had to make the decision to put him down. I am shocked this happened. I am not sure why a blood test did not happen sooner with this vet. I am not sure it would have made the difference in our dog being alive today, but perhaps would could have given him the relief he needed sooner, before he got as horribly sick as he was. I am shocked that we paid approx. $500 for a misdiagnosis and medicine that wasn't effective. I am shocked that hip surgeries costing upwards of $8,000 were discussed prior to even doing a blood test, and that the vet seemed so relaxed about how not-well our dog obviously was. I am shocked that nobody at this vet has returned my message from the weekend to check to see how he is doing. Just an apparent lack of concern and care for my pet apparently. I understand that animals can't talk, and so vets can only go off of diagnostic test- but this vet missed doing what I feel is a very basic test that can give them more to go off of. If I could go back I wish I would have insisted they do one during the first appointment- but I trusted the professional. Now we pay the price by losing our dog who was only four years old. I will never take any of my pets to this vet, and though others have had great experiences, I would be cautious to take yours as well.
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June 2019 by Lacey L.
I would like to delete my prior review, I have since learned that the rx dose for alprazolam rx for my cat is reasonable and would not have harmed her.
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May 2019 by Sydney N.
Horrible experience every time. Staff seems clueless, have yet to meet a doctor that really seems like they know what they're doing here either. Been here four times now and every single time has been a horrible experience. Don't know how these guys are in business, clearly it's because there's absolutely no other option around here and people are desperate, myself included. Currently in the waiting room and have been here for 40 mins waiting to DISCHARGE after waiting TWO AND A HALF HOURS to even be seen. Don't go here if you have any other choice, for your pets sake and your own.
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March 2019 by Adrianna R.
I came home to a very sick kitty (Barbara) one day and was calling all over Eugene and Springfield to try and get a last minute appointment and Q Street was able to see us within an hour, saving us a couple hundred if we would have had to take her to an emergency vet. The staff is friendly, attentative, and made our kitty feel comfortable. This is definitely our new veteranarian. Side note, they take ear temp instead of the "other" way which I'm sure Barbara appreciated.
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February 2019 by Kate B.
Well I am updating my previous 5 star rating to a 3 star rating. I took my golden retriever in for what i guessed was a cyst on her mammary. I won't lie, I was wearing pajama pants and looked unkempt when I went In. I think that the vet prejudged me. She looked at my dog for about 2 mins and didn't clean or shave the area around the cyst to get a better look at it despite my asking her to and her taking her to the back room with the presumption they were going to get a closer look. Nope. Her fur was intact and bone dry around the area of the wound when they returned her to me 5 mins later. I paid almost $60 for the appt. Plus another $40 for an antibiotic that isnt working any better than the oregano oil caps I was already giving her. We were literally there for less than 15 mins. I feel they didn't do a single thing that warranted me going to someone that actually got a doctor of vet med degree. My own witch doctor skills would have been fine. Wish they'd cared more to actually take a better look at my sweet old dog. Felt like I was on a conveyor belt.
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October 2018 by Marissa F.
My terrier went in for a teeth cleaning and several extractions. Her teeth were grade 3, which means they pulled out nearly all of her teeth. The staff was informative, sweet and helpful. I was nervous about the cost and making sure Hazel would be okay. The cost was more than reasonable, they do a consultation appointment to examine the teeth and come up with an estimate. After Hazel was out of surgery they called to let me know she was awake and recovering. They kept her for two hours for observation as well. Once I got Hazel home I noticed they also trimmed her nails, which was really nice of them. Everyone was very sweet and helpful. Would highly recommend this vet!
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September 2018 by Dan M.
One of the worst experiences I ever had as a customer. We brought in our cat after she started limping and eating/drinking less. Se was in a cat fight and we thought her wounds might be infected. The vet very rudely tells us she's just fat and probably has arthritis, we should be better owners and sent us on our way with some pain meds and about a $200 bill. Soon after, our cat is getting in worse and worse shape, barely able to walk and a thing completely abnormal. We call the vet back and explain the situation and are told we should monitor her symptoms and can bring her back in for a free exam since she was obviously misdiagnosed. We had also bee told that it's best to visit early in the morning to avoid a line. When we bring her back in, we are told it's been more than 48 hours and need to pay again. They NEVER mentioned this to us and said there was nothing they could do. We decided to bring her to a different vet, because this is a horrible disgusting facility, and we quickly find out that we were correct and at least one of her cuts was infected. We get some antibiotics and our cat is quickly recovering. I absolutely recommend never going here. I'm a Lyft driver and shares my experience to many people who had similar horror stories about this place.
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August 2018 by Marty S.
We recently went through the horror of having to put our cat down. The staff at Q st was spectacular, a very difficult situation was tempered by their compassionate professionalism . Thank you
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August 2018 by Mrs. W.
We are always happy with treatment plan, being able to get in quickly for our exams and I very much appreciate the reminders that come in the mail. We all get busy and our pets need regular care just like we do. Thanks for your care of our dogs and granddogs.