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February 2024 by Megan Kain
They made a huge mistake with my diesel Volkswagen Passat. After I got an oil change, an emergency light came on. They kept my car for a week to fix it. When I picked up my car, they still hadn't changed the oil.Their customer service is great! They gave me a nice rental car during that time and are very friendly.I did buy the unlimited oil changes. While they are very costumer service friendly, I am nervous to bring my car back there for an oil change again.
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February 2024 by Ray Erdmann
Friendly service technicians. Fast and quality service after over an hour wait for a oil change.
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January 2024 by William Murphy
Work and repair fast and efficient. It was a pleasure working with Stephanie.
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January 2024 by Katie Kirby
Absolutely wonderful experience with this dealership. Friendly, knowledgeable, trustworthy and fair. Very generous people who took real good care of my family and our Toyota Rav. In a pinch, we're also able to replace batteries in our key fobs for very small fees.
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November 2023 by Robin Russell
Always friendly. Depending on time of day maybe a little wait. I deal with a company fleet and always prefer taking it to Lithia in springfield!
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November 2023 by Ashley Fredrickson
Purchasing a new 2023 4Runner Limited with Toyota Lithia was the smoothest shortest experience in purchasing my dream car.
These guys Rodney and Ron did absolutely amazing from start to finish! Thank you guys for making the transaction smooth and short, along with a great experience! Highly recommend!
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September 2023 by Vivian Bauer
Lithia Toyota has great people that will help someone.Best advice I can give anyone is: Don't waste your time at Kendall Toyota, go to Lithia Toyota instead where you'll find better people doing better work.
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September 2023 by Brandon Heckathorn
HORRIBLE service in the oil change department. We got the lifetime oil changes through lithia Because of the value. But waiting in line for OVER an hour every time is ridiculous. Especially when only 2 out of the 3 lanes are open. If you value your time, skip the life time oil changes and just go to any other instant oil change place. I guarantee it will be faster
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August 2023 by Bj V.
DON'T USE THIS SERVICE CENTER.MAKE IT GO OUT OF BUSINESS BECAUSE IT IS COMPLETE TRASH.MAKE SURE THE MANAGER OF THIS PLACE NEVER WORKS AGAIN.I live out of town and had gotten the earliest service appointment of the day.When I dropped off the car, I was told by the staff member that it would take "a couple of hours" and they gave me a cell number to text for updates.After two hours, I texted for an update.SILENCEThey never bothered to reply to my texts until AFTER I can called them, basically threatened to come down to their service center and hang around making a pest of myself for them to actually fulfill the appointment I made.I didn't get my car back until 2:30 in the afternoon.They gave me lip service about being "so busy"They just put other cars in front of mine.IF you want your car back in a decent amount of time, take it there.THEN, stand at the entrance and tell other customers that the place is "too busy" to service their cars today, because the truth is defendable in court.
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June 2023 by Brian Reed
These guys did me right. 1000%
My car had just gotten out of the mechanic shop I prefer, who recommended I replace my car ASAP, so i looked around online and found these guys. Micheal was great to work with, he listened to my wants and needs and we found a truck that I thought was good. I needed to use my car for down payment, as I didn’t have a lot of money to put towards it. It turned out my car was basically worthless, but we were able to get a deal that I was satisfied with.
Before we finished up, the guys in the finance department and Michael wanted to do something special for me to help me out as a disabled veteran with a family needing to replace my vehicle; a worthless trade in and no money down.
Unknown to myself, and at a loss to themselves, they took few thousand dollars off the price tag of the truck, added some more unexpected value for me in the form of free oil changes, and re-ran the financing. Which lowered the interest rate of my loan; saving me several hundred dollars a month in cost.
I can not give enough praise to the point of how amazing these people are, and how much heart they have in helping out a disabled vet. They truly helped my family out with a solid vehicle that will serve our needs for quite some time. Much love ❤️
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May 2023 by Jill Richards (The Girl Geek)
We are coming up towards the end of a 3 and 1/2-year lease. We came into have our tires rotated and we remembered we needed a new battery for our key fob. Everybody there was really kind to us and helped us out tremendously. It was quick and our tires were rotated and we were done. It was a good experience! All the experiences we've had at lithia Toyota of Springfield have been wonderful from the sales of used cars to the sale and lease of our new car and all of our service have been good experiences. I highly recommend lithia Toyota of Springfield
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April 2023 by Pedro Mecina
I got a terrain and when k drove it off the lot turning sharp the plastic on the fender wheel rubbed (so i tough) then it got worse had like 99.500 miles now 105 and rear end blew up 5128.00 replacement . The dealer said they had to know it was bad because it was a grinding not a rubbing at radius turns under torque . So take card to other dealers for inspection because obviously their inspection guy not worth for
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April 2023 by Anita Ferrer
Great service oil change in 15 mnts friendly afordable
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March 2023 by Zack Nelson
Needed to replace transmission 3 times because they put the wrong size tires on an all wheel drive vehicle. Carfax records they post are shady and unclear.
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February 2023 by Terri Wamsley
Took awhile but it always does. They do a good job. The extended warranty is well worth it in oil changes alone
