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December 2023 by Jill R.
Chris Vann! I was looking for a car online at Lithia Toyota in Springfield. Chris emailed me back. We thought we wanted a 2024 Toyota Prius Hybrid. Good looking car! My son tried it out and he just didn't fit well. I mean the car was washed, gassed up & ready for us to take it home. Well it wasn't going to work for us. I was apologizing up one side & down the other. He said no worries and had a Toyota Corolla Hybrid Sedan for us to try. It was perfect. Amazing customer service. We started the deal Friday night and they accommodated our schedule. We came back Sunday & Finished up. They wanted to help us get a new car and worked their magic to make it happen! Thanks Chris & Lithia Toyota Springfield! Our 2nd car we bought with Chris. He even remembered us!
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November 2023 by Ryan Maxon
Purchased a 4Runner from Chris recently and was a great experience. From the start he was never pushy, let us take our time to decide, and provided a better price than any other dealer. Mark in Finance made the signing process quick and painless.
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November 2023 by Tonnie Dorsey
Oliver Peck, is very knowledgeable of the Toyota products and a variety of other makes and models as well.His laid-back, low-pressure approach is perfect for anyone’s buying experience.He answers any and all questions and is very patient.Oliver is amazing with delivery of vehicle and helps set up seat preferences,the Toyota app, media, and so much more.I have experienced a number of sales consultants.I would rate Oliver a 10 out of 10!His years of auto sales experience helps to set him apart from the rest.
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November 2023 by Rachel O
Rodney was very very nice and not high pressure at all! He helped me get an awesome car and even stayed late to help me transfer my kids car seats to my new car! So nice and professional!
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November 2023 by Travis Clark
Come to Lithia and ask for Oliver! Although I haven't made a purchase yet, Oliver's approach was refreshingly honest and genuinely helpful. He displays an impressive knowledge of the vehicles, attentively listening to my needs and preferences to help guide me towards the best options for me and my family.
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November 2023 by Nicholas Sousley
The truck buying experience was fantastic with these guys! I was in and out with a new vehicle in 1.5 hours and was honestly treated like royalty! Jason, Skip and everyone else I worked with were absolutely fantastic! Highly recommend them for purchasing your new vehicle! Thanks guys!
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November 2023 by Sheryl Cramer
Sam Jones is amazing to work with. His sense of humor and his demeanor are a pleasure to be around. I feel like I received personal and professional help and never at anytime did I feel taken advantage of. Between my family and I we have bought 10 Toyotas from Lithia Toyota of Springfield because of the attention that Sam gives us. You have a priceless employee who represents your company well. He’s a keeper that’s for sure. Thank you Sam.
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October 2023 by Brooke Griffith
I had the best experience! Keith was awesome and so wonderful to work with! I drove 6 hours to pick up my dream car and it was so worth it! Everyone at the dealership was so friendly and professional. I highly recommend Lithia Toyota!
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October 2023 by michael spencer
Just purchased my 3rd Vehicle from Lithia Toyota. I highly recommend this company as they have always came through and were able to work with me on multiple purchases. Two purchases were with Sam the Sales Manager and the most recent was with Michael who was very professional and great to work with.My previous purchase prior to this one was an as-is deal and after a couple weeks my water pump went out. Well without hesitation they fixed it and gave me a car until it was repaired. This speaks numbers and shows the high integrity level that they have. I now only shop with them!!!
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October 2023 by Terry L.
My lease was up in a few months and Chris Vann helped me get into another lease in a Rav Prime. Love the car and Chris was awesome to work with and as a salesman myself I appreciated him responding to my million questions and concerns and we got it done.Thanks Chris I will definitely tell anybody who mentions they are looking for a car to holler at you.Terry Lee
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September 2023 by Stacey Wallace
I am so fortunate that the Grand Highlander I was looking for arrived at Lithia Toyota of Springfield. I was a bit apprehensive about the whole car buying process (haven't bought one in quite a while), but we hit the road and drove 140 miles hoping this was the one. From the moment we arrived at the dealership Chris Vann and Michael LeCuyer were professional, friendly and helpful. They efficiently took me through the buying process with lots of explanation and no pressure. Then Dennis Dietrich arranged financing for me that suited my budget and time-line, cheerfully making changes that benefited me. Michael patiently showed me the ropes in my new car and we were headed for home in less than four hours. The entire experience was pleasant and relaxed, and exactly what they advertise - EASY!
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September 2023 by Geneve R.
Great service at the parts counter, went over and above the call of duty. Thanks Adam
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September 2023 by Lynda Gingerich
Brian McVein was a pleasure to work with on our purchase of a pre-owned Highlander. From our first meeting on the lot, to the follow up post sale. I’d recommend Brian and by association Springfield Toyota.
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September 2023 by Becca S.
Damn. The sales team has gotten a lot better but their used vehicles are in abysmal shape.They sent me home in a car that needed a catalytic converter, 3 engine mounts and front brakes. The engine light came on before I left town. They fixed the catalytic converter but it took a week. Then I noticed a vibration at idle that turned out to be the engine flopping around on broken mounts. The shop I had it fixed at also confirmed the front brakes were done hastily without surfacing the rotors, so they were glazed. I knew I'd need the maintenance stuff with a used car but I've never had a motor mount go out let alone 3. The independent shop said due to vacuum system leaks (3 to be exact), it most likely destroyed the mounts. $2500 later, the car seems to be in good shape.I'm also stuck waiting for my license plates and registration to come through. They gave me a 3 week temporary permit and I'm dangerously close to it expiring while the DOL (DMV) says they've got no paperwork with my name attached to it. What an awful post purchasing experience this one has been! If I didn't like the car in general, I'd probably be mad. But I'm just disgusted.
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September 2023 by Toma Raymond
This was the Best car buying experience in my life. Oliver Peck is by far the most amazing person to work with. He listened to what I was looking for and my budget. No pressure sales. Wanted to make sure I got into a vehicle I was going to be happy with. He and the rest of the finance team made it easy from start to finish. Thank you for everything Oliver!
