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March 2024 by Private Citizen
I would give NO stars if possible. We had Marshall's come out for an estimate, and, due to work we were having done on the house at the time, the guy that came out did not enter our house and told me to call back when the current work was done so they could return to give us an estimate. When I called back to make a new appointment, I was told the guy had made a note in our file that our crawlspace was too small and they would not be providing an estimate for us nor doing the job. He had neither accessed nor looked at the crawlspace. When I tried to explain this to the woman who answered the phone, she YELLED, "What do you want me to do about it?!" at me. I emailed the owner about the situation and never heard back. I don't recommend working with Marshall's unless you want to be yelled at, lied to, and ignored.
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March 2024 by Marilyn Belwood
I have been using Marshalls since moving here about two and a half years ago, and every single call, every service they've performed, and every personal interaction with technicians have been great. I highly recommend this business. The most recent technicians, Edwin and Braedon, who came to my house to install a new furnace and heat pump, were great. They are very knowledgeable, thorough in their work, and take the time to answer all my questions. Frankie and other staff handling calls are extremely helpful, patient, and friendly, and I appreciate that very much. It's hard to beat great work and nice people.Services: HVAC system maintenance
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February 2024 by Debbie Flores
Marshall’s is always wonderful. Prompt and affordable.
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February 2024 by Linda Young
Great, quick installation. However, I've never had a fireplace insert before, only regular fireplaces, so I was having a great deal of trouble getting a fire going in the small firebox and with no grate (grate not recommended) tried off and on for over 2 hours, used up all the paper I had on hand and it kept going out before it would even ignite the wood! I was worried itcm was an air flow issue. So I called Marshall's again and they sent the same installers out, I noted it was past their quitting time but they came out anyway. The two of them got paper from their van and since I didn't have a hatchet to cut what wood I had into smaller pieces, they used the claw side of their hammer to split the wood! Never would thought of that! Then they stayed till they got the fire going really good, no air flow issue at all, just an inexperienced me. They were here probably 30-40 min doing all this, likely on their own time. So kudos to those two (sorry I didn't get their names) and to Marshall's for having such dedicated, knowledgeable employees.
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February 2024 by John Odden
Friendly, helpful staff that was able to beat another local competitor for the price on our new wood stove insert.
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February 2024 by Brian Caughey
Quick, thorough,Samsung and pleasant.
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February 2024 by Kathy Buhagiar
Wonderful Customer Service
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February 2024 by donald dimsha
The technicians Patrick and Sam who performed the annual checkup and cleaning of our heatpump were friendly and professional.My wife and I are pleased we chose Marshall's when we decided to have a heatpump installed some years ago.
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February 2024 by kevin young
Great experience
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December 2023 by Rene' Nelson
Marshall’s completed my annual maintenance on my heat pump. They do an amazing job. The technician Yesh answered all of my questions and ensured that system was in good shape for another year of service. I highly recommend Marshall’s for all of your heating and cooling needs!
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December 2023 by Jackie Gay
Every person I dealt with at Marshall's was friendly, helpful and professional. The helped us quickly and dealt with us fairly. Highly recommend this company, they are such great people!
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December 2023 by Mike M.
Over the 25 years my wife and I have lived in our home Marshalls Inc has kept us comfortable with Heat & A/C. Our gas furnace was acting up this month and with one phone call to their very professional service manager…She had Jeff A. dispatched to troubleshoot our problem. Parts were on his utility van and the problem was solved on a 26 year old gas furnace. Amazing service and genuine nice employees. We’re customers for life…Cheers
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October 2023 by Terre Palmer
I’m thrilled I chose Marshall’s for my new heat pump! Out of the top 3 HVAC companies in the area, they had the best price, quickest bid, and shortest lead time. All the people I dealt with were long time employees with impressive skills and knowledge. This project was a pleasure from start to finish and I highly recommend them.Service: Ductless heating & A/C services
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October 2023 by Debi Douglass
Just had ductless heating and cooling installed. Everyone, from an estimate through the installation, that came to my home, was helpful, kind, and considerate. Cleaned up well afterwards too.
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October 2023 by James Catalao
Service tech Rick Douglas came to service our gas fireplace today. He was on-time and courteous, very professional. Will need to order parts then return to complete repair.So far pleased with the service.
