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December 2023 by Nikki M.
Refused to do a refund on an item we bought on drive up unless we drove all the way back. The guy who we talked to was rude. We also previously grabbed a few items that were in a shelf that said $1 and all the same items were in same shelf and all the tags along the row said $1. Went to buy and i rang up and it came up as $5. When i called over an employee they were snooty and argued with me saying obviously i didnt look correctly. I know from now on my family and extended family will no longer shop from there. The customer service sucks big time!
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November 2023 by Richard W.
I had purchased an HDMI cable. The receipt was completely illegible. I asked about getting another one printed up. No one was able to help me with it. It was terrible customer service not to mention it is not legal to not provide a receipt.
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October 2023 by Carmen K.
This grocery and retail store is an absolute dream come true! It's a place where you can find anything your heart desires, and the best part is, it doesn't cost a dime. The incredible variety of products available here is mind-boggling. From fresh groceries, to the latest gadgets, to especially their makeup, it's like a treasure trove where you can pick and choose whatever you need, all for free. It's an experience that feels almost too good to be true, and I'm grateful for this unique and generous establishment.
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October 2023 by Peyton B.
I would've given negative stars if I could. I used to work at a Target that valued good customer service and being respectful to guests. I shopped at this Target and had the worst experience with a rude AP girl. Genuinely the rudest person I've ever met and made me feel super uncomfortable by the way she was talking and accusing me of things. The store was so unorganized and it was obvious priority pulls were not going to get done and there were empty shopping carts everywhere. The back room up by the return looked so gross and unorganized as well. Nothing in stock. Horrible staff and vibes overall. Literally go to any other Target.
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February 2023 by Connor E.
I I have been looking for some head phone to workout in. It didn't take long at all. I was helped in a speedy manner without anything to scan or going over to ask. The person that assisted me was super nice and helpful.
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December 2022 by Npm R.
Ian provides horrible customer service or lack there of. Disrespectful in how he speaks to customers at order pick up.Reflects poorly on target to hire such horrible rude workers.
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November 2022 by Tom O.
I bought a Visa $50 gift card. The person I gave it to, couldn't use it . They said that it wasn't activated. So I double check with Visa and sure enough it wasn't. So I took my card with reciept to the customer service and he wouldn't help me at all. Great customer service. So I will not be buying anything at this store
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January 2022 by Kyle F
95% of this entire mobile store is iPhone only. If you have an Android phone I wouldn't bother. They didn't even have charging cords for Android phones.
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July 2020 by Chana S.
DO NOT GO TO THIS TARGET UNLESS YOU WANT TO BE EXPOSED TO COVID 19. Was there yesterday & the shoppers that actually had their masks 75% of them wearing them below their nose. That means they are spreading droplets with every exhalation. Lots of people doing this so the whole air environment is contaminated.
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May 2020 by Zachary B.
A great place to shop for all kinds of merchandise for the home. The sheets they carry are of high quality and the price is very comparable to other stores and on sale the price can not be beat. There is a large variety of cleaning products with exceptional pricing. Their collection of baby clothes and variety of useful baby furniture can not be beat. Their selection of exercise equipment is as good and price wise can not be beat. They have a wide variety of electronic equipment to suit anyone needs with pricing as good as other department stores. They have a fantastic online shopping with delivery to store with easy pickup by Customer. Making this a valuable tool to use when a person is in a hurry and wanting to save time. Target has a unique grocery area and comparable pricing on items. I would highly recommend shopping at Target for food prices on items and their 5% discount is a great tool to help make shopping better.
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February 2020 by Joseph S.
Went into this store just to grab some stuff real fast it's a small target so you think there would be plenty of help around the store! Couldn't find anyone and ended up leaving! How are you not staffed to the brim on a Friday at 5?
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August 2019 by Jane K.
I rarely complain but I was treated pretty poorly and rudely by your cashier Mitchell. Please find someone with a personality and that doesn't hit on everyone in line. It's disgusting.
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May 2019 by Sara T.
It was nice inside and the merchandise in the store was not too bad. The whole store was not as well stocked as I expected. Especially the food section, I was pleasantly surprised to find a few items I can't find elsewhere. That overall was not bad at all and not deserving of the two stars, but what made it worthy of the two stars was the horrendous "customer service" we received. Walked up to the empty check stand occupied but a middle aged brunette woman with one nasty attitude. My fiancé asked her how she was and she ignored us as she throw our items into a bag with a blunt "6.08$". She turned her whole body towards the register and when my fiancé went to hand her the money instead of just grabbing it, she let out a huff as if it was such an inconvenience. We told her we didn't want the receipt and rushed out. I get maybe she was having a bad day, but that's no reason to treat the customers like s**** I'm a cashier too, but I suck it up and greet my customers kindly instead of treating them badly. Nice store, rude employees. Update: went back in yesterday for a few household items and saw the same woman so we went to another register. All this cashier had to say to us was "fine everything" then the total. Not even a hello or goodbye. I guess that this target doesn't have a hiring criteria of good customer service Update: went in yesterday and was helped by cashier Shane and he was the first pleasant worker we have met! You're awesome Shane, hopefully your fellow coworkers can learn from you how to be kind to customers. :)
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April 2019 by Catherine N.
Not the best Target I've been too but it is the most convenient one. Target is supposed to be known for their friendly customer service but I feel as if 1/5 team members I encounter and happy to be there. (Yes I know you're working.. but you're in a customer service role). I watched the redhead at guest service basically yell at an elderly couple for not understanding what she was asking them :(. When I was waiting for a photo pickup the same girl told me to wait, I waited a few minutes then when she came back to help me she decided to help the people in the photo line that were after me?? I've seen team member turn the other way when someone ask them for help as well. What?.. I live right in the middle of this Target and the Eugene one but I frequent this one because of free bags! and it's proximity to other fun shops.
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February 2019 by Ashley M.
Oh Target. You have everything I want and everything I don't need. Before I go any further I must say avoid looking at yourself in their cameras at self check out - they are HORRIBLE. I thought I was a ghost that had died a brutal death but then looked in a real mirror and calmed down haha. Anyways, this location is always busy because it sits in the Gateway center with many other large stores and the mall next to it. It's conveniently located and your pretty standard store. I was happy that I was able to return leggings that I literally put on and found a hole in seconds later. They completely understood and I got my money back. I don't like that you can still get plastic bags in Springfield - bring reusable bags to department stores! I have noticed the clothing section getting worse and worse and I swear there's a weird urine smell in one of the women's clothing sections. I hope they address that! I also never can find an employee to help me but have actually been asked by other customers where they can find things... I guess I look like a Target employee? Anyways, it's Target and that's all I can really say about that.