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December 2023 by jenil nandu
I called Valvoline before heading out to Springfield, OR location on Harlow road. I needed oil change along with replacing engine air filter, cabin filter and oil filter. Lady on phone said let me ask if they can replace cabin and engine air filters for you on your Audi Q5. she later said they will replace all filters for you as long as you have engine and cabin filters with you. I got those filters from Audi dealership. When I reach I explained my conversation, guy who checked me in said we will not replace filters, only oil filters will be replaced as a part of oil change. They charged me extra for oil filter but on my previous oil change ant another location they did not charge that amount. My coolant fluid was also not topped up. Seemed like guy who checked me in did not like me having Groupon, even though I used Groupon on my previous oil change too at Eugene location.Disappointed service at this location.
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November 2023 by Ryan Peterson
In and out in a jiffy. Friendly service. Been taking my car here for oil changes for some time. I’ve never had any issues. Call the companies customer service number before going to get a coupon.
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October 2023 by Hailey H.
I requested a fluids check and a new engine air filter because I went on a long road trip. Every person I talked to was very nice and professional. It was efficient and I think I paid like $100 bucks, in my opinion is great considering the quality of service provided. I ended up getting an oil change and a new filter and they even checked my lights and tires. I come here when I can't figure it out myself or if I need advice on my car.
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October 2023 by Devi Safir
I understand that the guys have to try and sell up products but sometimes it's just a bit muchEspecially when the next day you discover they didn't fill the windshield wiper fluid, didn't do the tire air and dislodged a sensor for the thermostat.Not recommending anything beyond the oil change.
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September 2023 by C Coders
Horrible experience the manager lies to the area manager in order to get away with breaking peoples cars. This is the second time and it happened to my mother as well along with other people from a friends dealership that have taken their cars here. Never coming here again. They will have to pay 5200.00 to fix my car. Now they are saying it’s closed due to lies and other avenues they take to avoid paying for stuff they broke. I will be making sure on every social media platform everyone knows about the work here they did never go to the one on Harlow road crooked management here for sureService: Oil change
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September 2023 by Everett Ballard
To whom it may concern,In the past year or so, your shops have changed the method of removing the crankcase oil from pulling the drain plug and letting the oil drain out, to inserting a vacuum tube down the dip stick tube and sucking the old oil out. I guess I was skeptical initially, but continued to use your services.Recently I bought a new truck and prior to my first scheduled oil change bought new oil and a filter and took it to my local VIOC to have the oil change done. Again, the tech's used the vacuum tube method and when they showed me the dipstick after the oil change was completed the oil was dirty. In addition, the oil I brought in was Mobil 0w-20 full synthetic (not cheap oil) and the sticker for my windshield indicated my next oil change was due in 3000 mi. (what's wrong with this picture?)So, needless to say, I am not happy with the service I got. That will be my last oil change from VIOC and all of my friends will know about my last experience.Sincerely,btw, I sent this exact message to VIOC customer service and never heard a word back..... so much for customer service.....
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August 2023 by 911GTLM
Lindsey, who answered the phone, failed to text the discount coupon she promised. Called next day and she didn't care one little bit. Zero to say. Zero apology. Zero coupon.I had driven to the Harlow Road location for transmission fluid change and oil change. Upon arrival, I started toward the lane with fewer cars, until a large male employee with glasses started vigorously waving me off and to the other lane. He kept waving as if I was blind or stupid. Another zero, this time for an UNWELCOMING and rude start to what would have been a $300+ order for them. Goodbye Springfield, and your non-existent concept of customer service.
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August 2023 by Ray Jay
I went to the one on Harlow just a bit ago and the service was amazing! They were helpful and accommodating, honest and very quick. I got the conventional oil change and the air filter changed. Taylor I think was the one who took over and all the others were awesome as well. Definitely recommending this location to my friends.Services: Air & cabin filter replacement
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August 2023 by Jerimi Paul
Honestly, this would have been a five star review, except for the second half.I went on the recommendation of one of my coworkers, who really likes this station. It was the first time I’ve been to a Valvoline. I had an oil change, the rear differential taken care of, and the AC refueled. They were also kind enough to install bulbs I had brought for my headlights. I thought they did a great job.Then on the way home, my passenger airbag warning light came on for the first time in the lifetime of this car. They were closed at that point, so went home. In the morning, I called to ask what I should do. The woman I spoke with said to bring the car back in and they would check for the issue. So I did.when when I got there, they told me that the services they had done could not possibly have caused the warning light. To reiterate, I was told on the phone to bring it back in, and when I did they refused to look. They I’d need to take it to the Subaru dealer.I have a trip planned tomorrow. Making sure everything was ready to go for the trip is literally the reason I brought it in for service.Extremely disappointing. I wish I could find a place I could trust with my car.Services: Air conditioning
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August 2023 by Malena
I came in with about 40 mins to get my transmission flush service done and get to work. Aidan was super helpful and professional and was really good with communication made me feel at ease! Thank you all
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August 2023 by Anna B
I went in for an oil change and ended up getting my cabin filter changed. My air conditioning worked perfectly fine before getting that filter changed. I spent two hours here, and it seemed like they had trouble from the beginning with my cabin filter. After maintenance was finished, I started driving home and I noticed my AC was no longer functioning on the mode I had it set to, and then I clicked on #4 and it made a high pitched noise. I immediately went back to the shop, and they disassembled the cabin filter once again and got the high-pitched noise to stop, but the other AC modes were still not functioning. I was told by one of the crew members that Valvoline would cover my repair needed to fix my AC. I got in contact with customer service and then to Danny, the manager, who denied his employees saying that valvoline would cover the damgages. Basically, calling me a liar. It was pretty disappointing when I've been going here for several years and trusted them to change a filter.
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July 2023 by Freddy R.
Took my car in to get serviced and left with an oil leak. Took it back into valvoline to ask them to see for any leaks and if they can tighten anything loose. They looked and said looks like a leak from your gasket, and your a quart in and a Half short of oil. So I got the oil replaced and proceeded to take to mechanic and they said my oil plug was loose and never tighten and that oil was also spilled over the top of my engine. Had to pay 150 bucks for them to clean my engine and tighten my plug. Called valvoline and he said they can't help me at all since they never touched my plug. But never explained the oil all over the top of my car. Mangers name was Danny and only wanted to give me a free oil change. Don't go here because they don't know what they're doing clearly.
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July 2023 by Brandy Brown
I love this place. Every single Valvoline location I've been to between Oregon and Nevada have been hands down, amazing. I appreciate these workers so much. The service is quick but never feels rushed. They are out there in the heat, the cold and in the rain! The prices are always reasonable and as a bonus I get my coupons so it's even better! I highly recommend. 5 Stars!
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July 2023 by Lambo Man
Have been using these guys for over 3 yrs now. I bring my own oil and filter. Never had a problem. They are always friendly and seem eager to please. Just had a serpentine belt changed on 2012 Subie did an excellent job. Highly recommend them for your vehicles servicing needs.
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July 2023 by Jen Love
Customer for years. Always rated high. Applied for work. They offered me position then Taylor lied & said I didn't tell her my schedule availability was flexible. Danny the Mgr out sick for many days. Recruiter never got back me. I found out from a friend that this happened to him as well & he had 4 children to support. I notice they may be perhaps discriminating against those who they are insecure around. Noticing they only hire introverted people with perhaps less charimsa & outgoing personalities. My friend with kids...He said that they told him after all the background info he passed that they were not at liberty to say why they changed their mind. I will never come back as a Customer. There will be karma for this for all those involved.Services: Air & cabin filter replacement
