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January 2024 by Justin M.
i wish i could of gave the cenntenial location a negative star.not great customer service.called an they would not let me speak to a manager.did not resolve my problem.these employees really need some customer service training! time to look for a better bank.
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September 2023 by K P
12 day hold on my check I deposited. I have bills to pay, and they can’t do anything expect tell me to wait 12 days to validate my check. Never had it take this long at any bank.
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April 2023 by Eric
This is a clown show every time I call that bank the bankers all have attitude problems. No thanks I'll pass!!
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March 2023 by Jackie Cooke
Have been waiting for my ss check to be deposited in my account, called the bank they said their system for direct deposit is down and they dont know when it will be fixed, so what am i supposed to do for money until they fix it, are they going to pay my late fees? I will be closing my account and going somewhere else.
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January 2023 by Miki
This bank has the worst people working in it. I went to bring paperwork to open a simple IRA per my former retirement company request . They turned me away stating the only option I had was do open it online, and that no one in the bank would do it. The branch in Eugene had me make an appointment so we can start the process.... I will not be back.
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December 2022 by Miki M.
This bank has the worst people working in it. I went to bring paperwork to open a simple IRA. They turned me away stating the only option I had was do open it online, and that no one in the bank would do it. The branch in Eugene had me make an appointment so we can start the process... I will not be back.
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November 2022 by HEIDI ENGLISH
Polite staff always get me in and out.
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October 2022 by timmy beckstead
Horrible hours no weekends an staff are a joke they judge people on there appearance
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August 2022 by Crystal Fields
Inconsistent and unreliable if you need quarters. This branch used to be great about providing service. Now any time you visit you will receive different stories. Some tellers will give 1 roll, some 2, some 4. Some will give you grief over just 1 roll. Who the hell has time to hit the bank for quarters needed for laundry 2x-3x a week?
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August 2022 by Tyler Bougie
Refuses to give account holders more than one roll of quarters. When questioned, their response was "well it has always been this way, and even business owners only get two". I've been with Wells Fargo for 12 years and I have never once heard this. In fact, I've gotten up to $100 in quarters from this location specifically before.What use is a bank that doesn't allow you to withdraw your money in the denomination of your choosing? If you don't have enough quarters on hand, order more or give me the option to.
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August 2022 by Katherine Howren
been banking with them for 16yrs and haven't had any problems so I'm sticking with what works. if it ain't broke, don't fix it!
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May 2022 by Mitch
They limit the amount of money you can spend and restrict larger deposits. I’m better off keeping my money under the mattress
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February 2022 by Jason Phillips
Terrible customer service. Staff needs to work on answering the phone during their operational hours.
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February 2022 by Kelly Cleveland
Wondering what is going on with Wells Fargo in general. I am super frustrated that I can't deposit a check at your ATM. No explanation just denial. This has happened to me multiple times. I tried to call the local branch and nobody can answer the phone either. Might be time to move all my banking needs to another more responsive place!
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February 2022 by J Johnson
Has reduced customer service. You must roll your own coins to exchange for bills and you may purchase only 1 roll of quarters EVEN BEING AN ACCOUNT HOLDER!!!
