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December 2022 by Brandon M.
Claps to a grocery store for getting a 4-star review. Most aren't worth 2-star reviews. This became our grocery store of choice while we lived in the Eugene-Springfield metro. PROS: Clean... I mean, this tends to be a struggle with many stores. They do a nice job of keeping it clean. Organized... typically you find stores that are messy and not well stocked... this FM does a great job of staying stocked and organized. CONS: Staff is lacking. The self check-out is a mess. A dang hot mess. The computers don't work most of the time, you're always needing assistance and having to wait. There are never any of the little carts available... because they're scattered all over the parking lot. NEUTRALS: You'll likely smell an employee smoking grass in the back of the store. Always an interesting experience to smell active pot in a grocery store. Funny, we've been there twice now where management is actively working in the aisles, suffocating in the green fog, no one does a dang thing about it. Guess it is just Oregon? The management is obviously lacking at this location. Truly, a change in management would yield this store a 5-star grocery store in Springfield, Oregon.
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October 2022 by Nathan F.
I understand there is an imperative to go after shop lifters. But following and pursing paying customers is ridiculous. This manger Cindy needs to be retrained. Making fun of overweight customers or any customers is completely unprofessional and rude. We will be spending our money elsewhere going forward.
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February 2022 by Ga I P.
The checkout is so slow it makes me sleepy watching him move so sloooow! They also need to improve the restroom condition! Very run down.
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October 2021 by Mayra A.
I wanted to cash paycheck as usual on a Saturday evening after the banks were closed. Upon arrival I waited at customer service for almost 10 minutes. Finally someone came along to inform me that nobody would be working that desk for another 15 minutes. I was surprised, but understood as everyone is so short staffed. I returned 15 minutes later as instructed. Only to be told that they wouldn't cash my check due to the register not having sufficient funds. Total waste of time. And completely unorganized & unfriendly service. I will not return to this location.
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May 2021 by Brenda L.
Allowing people to shop sans masks is reckless in my opinion. I've spoken to the manager which was futile. The health of their customers is no longer a priority apparently and the " top of the hour cleaning" is non existent. I'll be shopping at stores that care.
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December 2020 by Kim T.
horrible people anymore of i didn't have to walk i'd never shop here again wish they would plow it down and replace it with a dollar store better products and people!!!
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October 2020 by Annelise H.
Best service ever! I love love love Fred Meyer's curbside pick-up. It was easy to shop and pay on their app and then you just choose a time to go the next day, park in a designated pickup spot, call them and they come right out and put all your groceries in your trunk for you! What could be better than this? Fred Meyer was already my favorite place to grocery shop for their prices, organization, options of items including natural foods section, short lines and helpful staff but their curbside pickup is top notch!
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June 2020 by hans m.
I was never a fan of Fred Meyer stores until I moved close to this one on 5th street. I was so surprised on how much I love it. 13 years later and I only go to this store for everything. I keep reading about how run down it is? I don't get it? It is a little older but is very clean and organized. Hans M. Springfield
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May 2020 by Pj R.
Disappointed. I ordered a birthday cake from their bakery, and showed up at the prescribed time to pick it up (a couple of days later). They lost the order. I showed them my confirmation. I was told that "never" happens. Well, guess what, it did! They did not offer anything to try to make things right, no options, nothing, just "sorry" (and not a heartfelt sorry, more like an it-sucks-to-be-you kind of sorry.) Not exactly what I would call stellar service. My trust is gone. So disappointed, I expected better. You have a choice, there are other bakeries, I recommend going elsewhere.
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April 2020 by Micah S.
My husband and i went here to find ink and a pool. We were in the store 5 minutes tops and they were closing the doors as we were leaving and still wouldn't let us exit through that door as they were locking it. We had to lug the pool all the way to grocery and back to the home parking area. Thanks for making a shopping trip easier for a pregnant momma..... 5 minutes....
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April 2020 by Kristina J.
I wanted to thank all of the employees for their hard work during the apocalypse. I appreciate your time. And I hope it is just dedication and not that Fred MeyerKroger corp doesn't pay a living wage. Which brings me to my reason for posting. Are they receiving hazard pay? They are of course given what they need to stay safe and keep items sanitary? Right? And are they being given extended breaks or more frequent smaller ones? Since wearing a mask for hours while working can become exhausting. Not to mention the potential anxiety attacks from the perceived claustrophobia. Just like healthcare workers, these employees are going above and beyond every day. I just hope they are being compensated fairly. And I had the nicest cashier. Michelle was her name. She just brightened up my visit and you could tell she was giving it her all, despite being away from her children that day. Brava Michelle you are a gem!
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March 2020 by Scott S.
I ordered curbside pickup and they did a very nice job of gathering up my order and loading the groceries into my car. my only issue is that you have to order so many days in advance.
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February 2020 by Sharleen N.
Clothes are way overpriced. Cheap, China-made peasant blouse priced at $59. Found a blouse on a rack marked Clearance 70% off, now $5.95. Took the blouse to checkout and she rang it up, not for $5.95, but for $16. Clearly, not what I was expecting. I pointed out to her what the sign said and she showed me the tag, which showed a completely different clearance price. I bought it anyway, but it was very misleading. Won't make that mistake again.
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August 2019 by G H.
Came in looking for meat on sale. I really wish their sale on petite sirloins steaks at 2.99 a pound weren't limited to 2 packs. Petite sirloin is great seared on each side and then rested before cut. Super good deal for a semi tender steak. When our kids were little this was the steak my husband and i bought and didnt feel guilty of the price. Now we just like it because... lol
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June 2019 by Stephanie S.
Out of all the Fred Meyer's I've been to this is the worst one! If it's not on sale here drive to a different Fred's where it will actually be. This is a large Fred's but they don't actually have a full selection of anything. The produce selection is the smallest I've seen. They don't carry boars head in the deli. The bakery is pathetic. The natural area has the bare minimum. The garden section is laughable, but hey they have a huge furniture/decor area and the clothing area is massive. However don't be fooled about the floor size they give those last 2 areas! It just means they had more space to spread the minimal stock they keep.