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May 2023 by Timothy M.
If you're like me, you've read bad reviews on Walgreens stores and partially laughed it off because they are largely nonsensical and/or illegible. Let me make it clear: Walgreens doesn't even deserve one star in a review.Today I went to pick up a prescription. First mistake: using the drive-thru. We'll ignore the nosy lady in the adjacent lane with her eyes glued to me as I read off my phone number and get straight to the main issue: the pharmacy here is painfully slow. I spent more than a half hour there, with only one car ahead of me. (The lane closest the store was longer but four cars made it through before I made it to the window at all)Once at the window, a frantic and confused man took my insurance card and remarked that I gave him the wrong card as he needs an insurance card. I calmly explained that the card I handed him was indeed an insurance card, and he replied that he needed to speak to his manager. Five minutes later he returns to tell me there was an issue with my insurance and it'll take time to resolve, (24 hours after the prescription was sent to them) but after running my card again it went through immediately. He then of course tells me to come back later, because they're short-staffed and it'll take time to fill my prescription. He couldn't give me an estimate on this timeframe. Thankfully I won't die waiting for this prescription, because I now don't have it for today and possibly future days as well.I should've saved myself the trouble and had the prescription shipped across town to my old pharmacy near my old address. This place simply isn't worth the headache.
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April 2023 by Diane A.
The parking lot was absolutely filthy. Looked like homeless piles of crap that had been lying around for awhile. Garbage in flower beds and trash right up on side walk. I had my husband and my 5 year old granddaughter. I asked my husband to drop us off at the front door as I was not comfortable walking through the parking lot. The guy working inside was nice and I was going to ask him about the filthy conditions outside but he had a stool he sat on behind the counter. I figured he had mobility issues, so I did t say anything.Came out door seen husband had parked in front of the store. Went to get in the car with granddaughter and there was a dead rat in the parking lot we had to step over to get in the car. Never again. River road Wal Greens is just as nasty with the dumpsters being unsecured and trash thrown about everywhere. Done with this shit hole.
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December 2022 by Kyle H.
This pharmacy is consistently behind in filling prescriptions and is severely understaffed. If your doctors office sends over a prescription they won't even start filling it unless you go to the counter and say your there to pick up your prescription. Even if you receive a notification stating your prescription is ready for pick up there is a high likelihood it won't be ready. The only things slower than this pharmacy is walgreen's online pharmacy.
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December 2022 by Randi H.
I would not even give them one star if there was an option. Called my prescription in two days before needed. Went to pick it up after giving them two days to fill and they said it was not ready and would be 30-45 min. Sat and waited and got so angry I thought it best to leave before I exploded on someone. Talked to the woman sitting next to me who was in tears after waiting for 2-1/2 hours for her pain prescription that she obviously needed. after leaving I called to see if the prescription was ready. 2 hours later and it was still not ready! I do not blame the pharmacist or the counter people but management needs to do something about this. This is just shameful! Oh I forgot to mention that they are closed on Saturday and Sunday so I guess I will have to wait until Monday. Good thing my condition is not life threatening. I thought about having the prescription transferred to another pharmacy, not Walgreens, but they don't answer the phone to do a transfer! I have also found the same situation in Portland and Port Angeles Washington. It is a company problem!
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May 2022 by L C.
My go-to Walgreens! I've never had a problem there and staff was always nice and welcoming. The Pharmacy staff helped me deal with insurance issues when a prescription was not approved. When Bi-mart transferred pharmacy clients to Walgreens there was a bit of delay for a while, but that was a management and staffing issue in my opinion, and not a reflection of the staff that shows up to work and serves us.
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March 2022 by Lillian B.
Don't go here if you're not white the workers are racist and profile you and discriminate. They denied my boyfriend service because he's black and they took my credit card claiming that he stole it. The managers are very rude and unhelpful. They are snobby and have no manners. I will never shop here again.
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January 2022 by Sue L.
I wish I could give negatives stars. This is for the pharmacy only: rude, incompetent, and nasty spirited. Completely unhelpful pharmacy staff. I've been trying to get refills completed since November and keep being told "your doctors office hasn't responded." I know in fact they have, numerous times. Today, I finally drove to my doctors office and got physical copies of the prescriptions because I was so tired of hearing that the pharmacy wasn't getting a callback from my doctors office. Again, I know that is not true. I took the prescriptions in tonight stood in line, finally get to the front, only for them to tell me they were closed. I said all I wanna do is drop these off you can sell them whenever, and they refused to take the prescriptions. I tried to explain I'd been working on this for over two months now, and all I wanted is to drop them off for WHENEVER they can fill them. Nope. Completely rude and unresponsive, and took zero responsibility. Also, the pharmacy staff cannot figure out how to merge two accounts that were created in my name, as they messed something up when I first moved here. To the blonde with the bad hair, and the male pharmacist, thanks to you Walgreens will never see another dime from me, ever. I will drive to Portland before I will darken this doorstep.
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January 2022 by Jane D.
I went in at about 12 this afternoon and stood in the pharmacy line for 30 minutes to ask the couple questions I had. When I got up to the counter the lady working was extremely rude and had a horrible attitude, she was very short with her answers and practically shooed me away. When I got home the information she told me was not correct and not working so I called the pharmacy and was on hold for about 40 minutes ( not too bad ) and as soon as it was my turn in the que I was hung up on. I then proceeded to call back and have been on hold for an hour and 15 minutes only for them to hang up on me again. I understand how busy they are and how many calls they probably get a day but that is no excuse to be rude and to hang up on their customers. I will never shop here again.
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December 2021 by Megan S.
This is the worst pharmacy I have EVER gone to. our prescriptions are rarely ready on time. They told me to stop using the App to "refill" my prescriptions because it "doesn't work" and that I needed to call to request refill, but I have sat on the phone on hold for over 2 hours prior to a pharmacy tech answering the phone, being rude and hanging up on me. And beyond that, last month I had a prescription that I needed to pick up and they had already delayed me 2 days without my medication but when I get there THE PHARMACY WAS CLOSED at 230, the PHARMACIST HAD LEFT FOR THE DAY. No one could help me get my medication that now I was going to be 3 days without It. the drive through line and the line inside are always 1.5hr waits at a minimum. I would LOVE to switch pharmacies but I have to be able to get ahold of the pharmacy in order to leave them!!!
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December 2021 by Ronald S.
Walgreens Pharmacy really does not care about their customers. How do I know? Because, they will just come out tell you that. I got switched to Walgreens because BiMart sold out to these bums. I gave them a chance and plenty of time to fill my blood pressure meds and they fell flat on their face. I waited in line for over 1-1/2 hours and the pharmacist said they would call the doctor to have the prescription transferred. 2 weeks later and almost out of meds, I called find out the status of my prescription and I am told they did nothing. And actually they went on to say they are too busy and they could not care if I am running out of meds. Can we say lawsuit?
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December 2021 by Michaela G.
Worst pharmacy ever. I've called three times and have been hung up on all three times. They didn't run the medication through the correct insurance and apparently no one can fix it besides the pharmacist. But the problem is you can never get ahold of the pharmacist. Save your time and go to rite aid.
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November 2021 by Ellie P.
The store itself is great but the pharmacy is absolutely awful. I sat in the drive thru waiting to pick up a prescription for almost two hours with only one person ahead of me that I didn't witness have any interaction with a Walgreens member until I had been in the drive through for well over an hour. Ten cars MINIMUM in total have waited with absolutely no help for just as long if not longer than I have. Simple piece of advice is to not have a drive through if it's only purpose is making people get stuck for hours with no way to leave. At least make it an option to get out if there is going to be no service given. Not everybody has the time to sit around all day waiting for something that they had SCHEDULED to pick up.
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November 2021 by Scott S.
This location sucks! Can't fill prescriptions on time. Tell you they are ready and they are not. Lines are around the parking lot. We are leaving Walgreens and moving to Fred Meyer as a result. Sorry for all you Bi-Mart customers, It will not get better trust me.
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September 2021 by dominque d.
Everytime I call this location, it's a 10+ minute wait. It's not rock science to pick up a phone and deal with a customer. I've also been waiting 4 days for them to contact me about a medicine that has been out of stock for four days. I transfered it elsewhere.
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September 2021 by Greg G.
I have had issues with the Walgreens Pharmacy. They have to choose greed over there customers. They could at least figure out a better way to test then through the outside pickup line. Try setting up a tent outdoors would be my suggestion. It takes 45 minutes or more for the Pharmacy outdoor pickup. What's worse you can go inside and stand in line for an hour. I do feel bad for the staff. I feel they are greatly overwhelmed and not appropriated. Walgreens has chosen greed over customers.