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January 2022 by Wayfaring Stranger
Been with them for years and have rarely had issues, so it's hard to think if what to post other than, they're pretty great. When I have had trouble, they're always kind, so long as I call the AMAZING folks at the Stayton branch, they should be setting the bar for all other locations. All banks, period. Every once in a blue moon you get someone new who hasn't figured out yet how high the standard is there and they'll be rude-ish, but they will take care of you and you'll notice the improvement next time-even if you go in the next day. No bank/CU, whatever, is perfect, but not all customers are perfect either. If anything the customer default setting for the average person is, 'Asshat.' NW Preferred in Stayton at least tries. Really rare to feel valued as a customer these days but they still do treat people that way. My hope is they don't follow so many business that won't talk to their own people and vet them out to call centers.
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January 2022 by Barefoot Doctor
Been with them for years and have rarely had issues, so it's hard to think if what to post other than, they're pretty great. When I have had trouble, they're always kind, so long as I call the AMAZING folks at the Stayton branch, they should be setting the bar for all other locations. All banks, period. Every once in a blue moon you get someone new who hasn't figured out yet how high the standard is there and they'll be rude-ish, but they will take care of you and you'll notice the improvement next time-even if you go in the next day. No bank/CU, whatever, is perfect, but not all customers are perfect either. If anything the customer default setting for the average person is, 'Asshat.' NW Preferred in Stayton at least tries. Really rare to feel valued as a customer these days but they still do treat people that way. My hope is they don't follow so many business that won't talk to their own people and vet them out to call centers.
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June 2021 by Joan L
12 years I have belonged to the credit union. Wonderful service!
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May 2021 by ALINE MARCADIER
This is a fantastic bank. I obtained a loan with them, the process was very easy, and they were super helpful. The best banking experience for a loan. I highly recommend them.
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November 2020 by Dana DenHerder
I've banked there for three years and the service has always been positive. Whether it be interaction with tellers, or going through the loan process, I have always been treated with kindness and professionalism.
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November 2019 by Gena Nye
The best staff.Caring,friendly and always always goes beyond to solve any issue.
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September 2019 by Carter Cheryl
Always trying to help the customer. Friendly staff, knowledgeable, helpful, and quick service. Thank you. Cheryl and Terry.
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July 2019 by Vaughn Tracey
Perfect place to bank with friendly service
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January 2019 by Dana D
I've banked there for three years and the service has always been positive. Whether it be interaction with tellers, or going through the loan process, I have always been treated with kindnesd and professional.
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November 2018 by Juanita S.
When I came to Stayton more than 2 years ago now, I first went to another bank on first street. It took me less than a month to decide that wasn't the bank for me. That is when I learned about nw preferred. Needless to say I have been here ever since. I have read some posts about this and that about the place that weren't very nice but let me tell you that I have NEVER had any trouble with any of my banking. The people are all very friendly and helpful and I have never seen any of them be anything but professional. Thank you to all the employees of my bank and don't ever go away.
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July 2018 by Jan Coll
Not staffed properly at busy times, tellers not as friendly as my local bank. Parking is bad, rates mediocre...again, the same as my bank! Credit unions are supposed to be better than banks! Not this one.
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March 2018 by Tami Cree
Slowest bank in town :(
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January 2018 by Renee U.
I love this bank!! Very friendly helpful staff. We have our business checking there and recently had a very good experience opening a line of credit for some unexpected repairs. I have never had any problems. They have exceeded our expectations in every way!!
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October 2017 by madmonster425
Nice and friendly (8
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September 2017 by Melissa P.
They are a bit slow but that's because they are so busy. Great customer service and friendly staff
