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February 2023 by Misty W.
online ordering is not advised. I was given half my order and half of the produce was rotten (red lettuce, rotten tomato and the head manager Michael is very unprofessional. rude and pompous and is more like a bully then a manager. he needs training on how to deal with complaint.
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October 2022 by Catherine Piazza Johnston
This store needs a serious revamp. Staff are rude, store smells of old grease, sale items are always out and meat counter closes before the working customer can get there. Once I needed a rain check and was told that I would need to wait for the manager to come back from break. On,y the manager could write them. I do not buy into the excuse of “short on staff”. Especially for out of stock sale items that are delivered by local vendors. Schweppes as an example. Funny how Silverton Safeway and South Salem have NONE of the issues.
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August 2020 by Mark B.
Sadly, since this particular store doesn't enforce the mask policy we will no longer be shopping here. We've been customers for over 30 years. The last few times we were in the store there were several customers not wearing masks. When we asked the cashier about this she said it was too hard to enforce the rule. The manager said the same thing. This answer is unacceptable considering the health and safety of my family is at risk. The mask rule is easy to enforce. Costco, Winco, Trader Joe's and other stores have no problems with enforcement. Good bye Safeway.
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June 2020 by Nancy S.
I've been shopping at this Safeway for over 20 years. I used to not mind a trip to the store. But about 5 years ago things really started to slip. The shelves are not nearly as fully stocked, staff (stockers, baggers, checkers AND management) has gotten a more "what do you even want" vs "how can I help you" attitude over the years and there is just an overall feeling of un-professionalism. The store has been dirty and chronically understaffed...but then they just remodeled. And I got my hopes up. Still understaffed. And my husband (who hasn't been inside Safeway in about 2 years) popped in yesterday and afterwards asked why the store has slipped so much and why the store was so dirty. They literally finished the remodel a couple of weeks ago. I had no good answer for him except that I no longer want to shop there. EVER. But they are the only reasonably priced store in the vicinity so I feel stuck more often than not. And I have taken complaints to management only to get excuse after excuse as to why I have so many mistakes on the receipt, why staff has no knowledge of current sales, why staff has no idea where items are on shelves, why staff repeatedly puts bread underneath cans of food in my cart........the list goes on and on. I don't want excuses. I want a change in processes. I want a local grocery store that I WANT to support. I want my old Safeway back. From before they got bought out.
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February 2020 by Lori B.
Horrible pharmacy they completely ignored my request to transfer I had to drive back and forth from one to the other spent most the day waiting for a fax to go through them they said it got shoved under other papers waiting inline for half hour just so they could say we haven't faxed it yet glad I transferred.
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August 2019 by Lynn Dugger
My daughter bought her mom a $25 gift card from Safeway my wife went to Safeway in Stayton Oregon and she was treated like a thief my wife being a 64-year-old disabled woman was so humiliated by the staff at Safeway that is why I will never shop at Safeway in Stayton again and I hope all of you never do again they were asking questions like date of birth address that has nothing to do with a gift card for $25 To top it off they never gave her the $25 for the gift card so needless to say she left Safeway feeling like a thief I will never forgive or forget this
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April 2019 by Justin Pearson
gallons of 1% milk were already out of date on the shelf, meat was dated packed TOMORROW, and the card readers we're down and they could only take cash tonight. worst grocery shopping experience ever. I'll never go back. promise
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April 2019 by Robin F.
If you are in a hurry don't shop here, the slowest cashiers I have ever seen. Worse then Walmart. They have the worst customer service as well. These employees must hate there jobs I've seen these cashiers being completely rude to customers. Just this morning while I'm waiting in line a gal needed to rerun an item and asked the cashier a question (the one and only cashier in the whole entire store who had a line of about 5 people) the cashier snapped at her rudely and said I can't help you without a receipt then turned her back on her and made a sneer remark. These cashiers act like they all have physical disabilities and it hurts to move. They groan and moan when they have to pick up something off the floor or God for bid put your groceries in your cart. The only positive thing I can say about this place is the gals who work at the Starbucks are really great they are hard workers always moving fast, with a great attitude.
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March 2019 by Diane Kaser
Been shopping at the Stayton store for over 20 years and though I do recommend it (mostly) I am very disappointed at the checkout wait times the past few months. I waited over 15 minutes today in line and there were only three people ahead of me. It was busy, all registers were open, the self checkout was busy and not one clerk was bagging groceries and loading carts so the checkers had to do this or the customers themselves. I took my concerns to the customer service desk after I checked out and the clerk at that point called for help at the registers but why was that done before? I know Roth’s is more expensive but they have excellent customer service compared to Safeway. Very disappointed
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January 2019 by Jordan S.
I love going to this store, if you act kindly to the staff they will treat you well, and the pharmacist is really funny and easy to get along with. The food is always pretty easy to find and the layout it good. I really enjoy the people who work there, always ready to help out and can hold a conversation while working. I would recommend this place, 10/10!
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August 2018 by Cora S.
Always super busy but nice and clean. Checkers are friendly. they also have good produce.
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July 2018 by April R.
Worst safeway ever! Lines are terrible!! This is a small town, that doesn't mean we should have to wait in line for 20 minutes! You finally installed self check but then you took away all the checkers?! Ridiculous! And since it's the only grocery store in town, you know you can afford another person or two. Today was stayton days and you know it's going to be busier than usual and yet still only 2 checkers?! If another store comes to town, I'll never shop here again! I already took me and the 4 people in my families medications elsewhere. What a mess!