Shell is a well-known and widely available fuel retailer, with around 12,000 stations across the U.S. serving approximately 8 million customers daily. It offers a variety of services including high-quality motor fuels such as Shell V-Power® NiTRO+ Premium Gasoline, and in some locations, electric vehicle charging stations. Customers appreciate the convenience of Shell stations, which often function as a one-stop shop for quick needs. Many reviews highlight friendly and helpful staff, especially during night shifts, with some praising the excellent customer service provided by certain employees who go above and beyond, like washing windshields and offering fast, polite service. However, there are mixed experiences; some mention that staffing can be short at times, leading to slower service or less courteous interactions. Additionally, some customers note that the store sometimes runs out of large cups or popular food items like chicken, which can be disappointing. Overall, Shell is recognized for its quality fuels, rewards program, and convenience, though customer experiences with staff can vary. Despite some issues, many customers recommend Shell for quick, reliable service and appreciate the efforts of standout employees.
Great customer service! David O’Brian was outstanding. Very polite and friendly. Thank you!
July 2024
The customer service while getting fuel was outstanding. Although I went to wash my window and several of the squeegees were missing chunks of material and I inquired about another one and I was told that ownership declined getting new squeegees. Whether or not that is accurate I don't know all I can tell you is what I... read full comment
May 2024
Not too crowded and plenty of fuel pumps, restroom inside
