Shell is a well-known and widely available fuel retailer, with around 12,000 stations across the U.S. serving approximately 8 million customers daily. It offers a variety of services including high-quality motor fuels such as Shell V-Power® NiTRO+ Premium Gasoline, and in some locations, electric vehicle charging stations. Customers appreciate the convenience of Shell stations, which often function as a one-stop shop for quick needs. Many reviews highlight friendly and helpful staff, especially during night shifts, with some praising the excellent customer service provided by certain employees who go above and beyond, like washing windshields and offering fast, polite service. However, there are mixed experiences; some mention that staffing can be short at times, leading to slower service or less courteous interactions. Additionally, some customers note that the store sometimes runs out of large cups or popular food items like chicken, which can be disappointing. Overall, Shell is recognized for its quality fuels, rewards program, and convenience, though customer experiences with staff can vary. Despite some issues, many customers recommend Shell for quick, reliable service and appreciate the efforts of standout employees.
Went through the full-service line by accident and the attendant was very helpful and kind. He in no way made us feel like a bother and it was apparent that he loved his job and serving people. More gas stations need to be like this one.
June 2026
They got a little bit of eberything. Another gas station. But it was a nice pull through for a truck and trailer. Male cashier looked miserable but he was missing out on a sunny day... veriety of snacks and the deli counter smelled so good!
October 2024
Great customer service! David O’Brian was outstanding. Very polite and friendly. Thank you!
