KeyBank has received positive feedback from customers who appreciate the exceptional service and support provided by the staff. Many customers report experiences where employees went above and beyond to assist, especially during challenging situations. One customer shared how a staff member helped set up a new account, transfer funds, and ensure rent was paid on time, making them feel reassured throughout the process. Another customer highlighted the familiarity and friendliness of the staff, noting that they are recognized by face and always ready to help. The branch manager is particularly praised for her dedication and advocacy in ensuring that customer needs are prioritized. The convenience of the location near Hwy 20 and the accommodating hours also enhance the banking experience. Customers often find little to no wait times, as the tellers are quick to assist. Overall, KeyBank is viewed as a reliable choice for banking, with customers expressing a desire to continue their relationship with the bank for years to come. The friendly atmosphere and attentive service set KeyBank apart from other banking institutions.
I walked up to the drive thru ATM to check my balance. Strange machine. I was not paying attention. You put your card in sideways. Other than that. Boom boom boom. Out the door, goodbye, gone.
January 2019
Special thanks to Kimberly! Thank you for your help and patience. Truly made my experience here amazing.
January 2018
If you're tired of dealing with banks that treat you like a number, this is the place to go. The tellers are super friendly and bankers will always work with you or work for you, but never against you. I'm a lifetime customer.
