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March 2024 by Sadie C.
The entire team at this location is absolutely amazing. My dad and I were on our way to La Grande to drop me off at my sister's house, about 5+ hours away from where we live. 3 or so hours into our drive, our truck broke down. We only waiting an hour for a tow, after calling Les Schwab. We got it towed to this shop and they said they would do everything they could to get it done the same night so we could get back on the road since we were so far from home. Our truck ended up having more problems than expected, so they referred us to a couple hotels and said they'd have it fixed for us as early as possible. They even drove us to the hotel and made sure we were safe & solid. The next day, they called shortly after opening to keep us in the know about our truck. They worked their asses off and got soooo much fixed within just a few hours after opening. AND, they picked us BACK UP from the hotel without any question to take us back to their shop. Hands down, not only the most efficient & hard working people but the most genuine help we've ever received from anywhere we've been for our troubles. Especially at such a short notice. They saw us in a bad situation, hours away from home and knew we were dealing with so much on top of the truck breaking down & this crew went above and beyond . Thank you so much for making sure we were safe and taken care of. Yall are awesome!
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February 2024 by Rick Haner
Very helpful, friendly and eager to help
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February 2024 by Daetok
I called in after getting the wrong size chains from the Happy Valley Les Schwab and I was stuck in the storm yesterday in The Dalles coming from Montana. They didn’t have my size chains which is fine but when I asked if there was any other place around who would carry chains, the guy told me there wasn’t anyone else that he knew of in town. I’m not from the area, it would have saved me some time if they would have told me there was a Point S down the road. That’s atrocious, especially when we’re in a snow storm. Help people out or direct them accordingly. If you can’t help you should direct people to someone who can!
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February 2024 by C Parker
Walk in wait time was reasonable since i was needing a winter tire swap where tires were dismounted and a studded winter tire mounted on 1 set of rims. Balanced, and tire pressure monitors reset. Thanks so much for your good work!
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January 2024 by Katrina Anderson
Wow! What great service. They saved the day when we were in The Dalles visiting and a flat tire occurred. Joshua was amazing and helped us get back on the road.
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January 2024 by Bradley Rangitsch
If you need a simple tire repair plan on leaving your vehicle 3-4 days maybe longer. Les is probably turning over in his grave
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December 2023 by Kurt Quiron
They did less worker than I asked for because it would have been wasteful of my money. Now there's honesty I love an honest auto mechanic and I'll be going back to them for more business.
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December 2023 by Damon Holland
This review is receiving two stars, only due to a small refund (on service charges) that they offered after an hour of discussion/debate.I purchased a set of studded winter tires in the winter of 2021. During the Winter of 2022, one of these tires suffered a catastrophic failure. This was not due to any road hazard or road-related damage. It actually blew while sitting in an intersection. The car was towed to a Les Schwab. The store assured me that, due to the nature of the failure and the low age of the tire, it would be fully covered under warranty.They unfortunately did not have this tire in stock but offered a loaner tire to get us back home.I bring all 5 tires to this shop and I am told then that the failed tire only qualifies for a credit of 30ish% of the tire. I was a bit surprised as the tire was only used sparingly for approximately 4 months. When I asked why it did not qualify for a full replacement I was told that this tire was worn "30%" a small amount over the wear mark that would have guaranteed a full replacement. I pointed out that this seemed like a defect as the tire only lasted a few months of use. I was told that it was likely either my fault or an unknown road hazard that destroyed the tire. There was no budging on their assessment of the tire and the replacement credit that it qualified for.I have spent my entire adult life buying Les Schwab tires due to their customer service and standing behind their product. I am sad to transition of out of this loyalty. A tire that catastrophically fails after several months of light use and then charging the customer 70% for the same make/model (replacement) tire is simply not acceptable.
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November 2023 by Will Hart
Sent my daughter to do a winter change over. Car also had a bad wheel bearing so I called the alignment shop to see if they could take care of that while the car was there. Mark in the alignment shop made it happen and was just fun to speak with. Took care of my kid. Thank you Mark.
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November 2023 by Chris Rice
Les Schwab has been trustworthy, quick, efficient, clear in their communication. I think of them being to tire service what UPS is to shipping. So, yeah, they do what they do right.
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November 2023 by dean mcclure
TodayIn WashingtonOn hwy 142...while 5 miles from cell service...I had a flat while working and driving a work vehicle.The spare was unaccesible because I did not have the correct spare tire tool to drop it downSpencer came out from The Dalles OregonI have to sayI was in a very bad moodLosing business and crankyWe worked together to limp the vehicle I was drivingTo their storeHaving to stop 3 times to air up that tireHe followed me patiently and protected me from full speed traffic and more importantly ....Allowed me to overcome my bad attitude and irritation with my situation...with his sunny disposition and helpfulness.This is not a small thing to be nice to someone who is not nice or deserving.But when it happens ....you have to appreciate how big of an impact it can have.And say so.So I'm doing that.Thank you.DeanAireserv Heating and cooling
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October 2023 by Scott T.
My late father told me to only go to Les Schwab. That was when customer service was their top priority and prices were reasonable. Now the prices are astronomical and the customer service is gone. There are much better tire shops around.
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October 2023 by Laurie Williams
Had a shimmy on truck while on vacation, took it in on a Saturday and they fixed it up right quick!! 30 minutes total time! Impressed with staff courtesy and support. Highly recommend this location if in area. ?
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September 2023 by Walker Lewis
I was so, so impressed and grateful (such that i’m writing this just 30 minutes after leaving the shop. I am in town for a wedding, had a flat tire on a rental car with a number of factors that prevented me from putting on the spare myself. I was towed down the street here, and Peter (great guy) got me in and out in about 40 minutes, patching the tire as opposed to changing it out I made it back on time to get to the event.
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September 2023 by Mark S
Driving all over Oregon in a rental car, picked up a nail somewhere along the way. Looked for a place nearby and found Les Schwab. Took car in first thing in the morning. They were super fast and and efficient and I was out in 20 minutes. That is awesome. The most amazing part is no charge! If I live nearby I would be a customer for life. Open up some in Kansas City please!
