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January 2024 by Ashley Byers
Amazing doesn't even come close to describing the the experience I've had here, Henry and his team are just friendly and helpful. I know that when I come here to get my car worked on it will be done correctly and be priced at a fair price. Hands down the best in town and recommend to everyone to go here first when needing work done on your Vehicles!
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October 2023 by Breck T.
I would not take anything to them they have terrible mechanics and I wanted my trans main shaft seal fixed and my 5 gear nut was screwed witch that's what you get for a nv4500 and I got it rebuilt by them and now it shift like garbage and I took it back in and they said it was my u-joints where bad witch had just been fixed do not take anything there they wanted 700 bucks to fix just u-joints I would even take my girl friend there to have her issues fixed
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September 2023 by Katie Kelley
I needed new headlights in my 8 year old vehicle. The ease of getting an appointment plus the customer service at Precision is unmatched. The crew got the job done right the first time, and exceeded my expectations. I’m grateful to be confident again driving The Gorge at night. Thank you, Precision! The new LED lights are fantastic!
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September 2023 by Dixie Bergin
After having oil change/filter change at this shop, I have had to change my in-cabin filter and discovered whoever put the cabin filter in, didn’t know what they were doing, it was smashed. I change the cabin filter frequently, because I travel dirt roads. The service writer implies I don’t know what I was talking about when I made a last minute request to change the filter again. Also the fluid wasn’t filled on windshield wash.Service: Air & cabin filter replacement
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August 2023 by Katie Murphy
In mid July 2023, I took my car to precision to have the brakes inspected, a $65 fee. The front desk relayed to me that my brakes and rotors needed to be completely replaced as there was only 40% left on the front and the back were at a 2 and the rotors were warped. The cost was approximately $950.My husband and I decided we would order the parts and replace the brakes and rotors ourselves as my husband is a mechanic who doesn’t like to work on cars. Upon taking the tires off the vehicle, it became apparent that not only were the rotors in near perfect condition, but the brakes were at a 6 in the front and a 5 in the back. None of the items needed to be replaced. The tire continued to have a wobble and so we took it to the dealership who confirmed the brake levels and that the rotors did not need to be replaced.I have the sales / work receipt for both as well as pictures of what the brakes and rotors look like.I have no idea what Precision’s intention or thought process was, but by all appearances it does not appear to have been above board. Disappointing.
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July 2023 by Kelly T.
Had my car looked at today. The staff was wonderful, trustworthy and friendly. I will definitely be back for all my car needs.
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July 2023 by Chelsea Storrer
Great people. Great service. Speedy appointment times. Highly recommended if you are in the area.
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July 2023 by Jess Beauchemin
We stopped here for a simple but urgent fix while in the middle of a long driving day. Despite being busy, they had someone immediately take care of it and send us on our way. On the road again in minutes! So appreciate the level of service and would recommend if you're in the area.
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July 2023 by Kirsten Voxnaes
Got my car fixed here in February while it was broke down when I was passing through the Dalles for work for a few weeks. I was so worried that I would get ripped off for not being a resident of such a small town, but the service I got here was excellent and affordable. They quickly diagnosed my problem and repaired it all in one day. No expensive diagnostic costs, no extra repairs, and no recommendations for repairs I didn't need. They fixed the problem and got my car running very quickly and efficiently. Everyone I spoke with was very polite and provided excellent customer service. I wish I lived close by enough to use this shop more often.
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July 2023 by Scott Skellenger
I have used precision for years. Since day one they have been accommodating professional and provide top tier repairs. Thanks, team, for all the hard work.Services: Transmission
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April 2023 by Robert Lloyd
Someone punched a hole in the gas tank of our Salvation Army bus! I was so relieved the folks at Precision were able to quickly get us back on the road! Thank you!!!Service: General repairs & maintenance
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March 2023 by Christopher Truax
Honest owner, Henry will work with you and stand by their work. Excellent service if you need a loaner car while they repair your vehicle and get your repairs done in a timely manner. Thank you Henry.
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February 2023 by B Lue
Garbage. They did work under my dash and talked me into some unneeded repairs. Now my previously working vent actuators no longer work. Napa warranties the parts but not the 7 + hours labor to change them. I brought the truck back to them 4x. Nothing was fixed. They had my truck for weeks. I have no heat, no AC. Precision auto is garbage.Service: General repairs & maintenance
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February 2023 by Noah E.
Always very happy with their service. Any large jobs or stuff I just don't have the time for I take here
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January 2023 by Rachel Patterson
The only place to go in The Dalles is Precision Auto. My family and I were on a road trip from Medford to Idaho. Long story short our engine blew. I called them crying from the middle of no where and they calmed me down and told me to call back if I needed anything and that we would get there safely. They tried their hardest to get us back on the road while also playing with my baby, giving us water and fitting us into their busy schedule. This was also the Friday before Christmas.This is the only place I would bring my car to. They’re honest. Reliable and very kind. Merry Christmas to all!Service: Engine repair
