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April 2024 by Janet K.
This is not about the retail site but about dealing with Verizon itself. Purchased a phone about 4-5 months ago, brought it home, read the contract and decided I wasn't interested. Brought it back the next day, never using it, boxed with everything still inside it and paid $29.99 as a 'restocking' cost (yeah, walk into the back room and put it on a shelf). Since then, I continue to get a bill from them, not stating what it's for. In the beginning I went back to the retail store and they called and explained the situation which did not validate them charging me anything additionally. Got another bill, called from home, another 40 minutes describing once again what had taken place and why I don't owe them anything further. Next month and the month after that, more bills. We're talking less than $14, I continue to return them stating I don't owe them anything yet it all falls on deaf ears. Frustrating, exasperating, and maddening - the staff in the store were helpful and did all they could - it's 'headquarters' that need frontal lobotomies.
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February 2024 by Tsinina Miles
Taylor S. is awesome! Got my whole family new phones and watches and set everything up for us!
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February 2024 by Tyler Miles
TAYLOR S was great and got us set up with new phones!
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February 2024 by ketohunter Miles
Taylor s was great. Got us hooked up with lots of great deals
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February 2024 by Michael Meredith
Had a great experience with Taylor S!
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February 2024 by Hailee Meredith
Taylor S. Was awesome when we came in to upgrade our phones!!! Highly recommend coming in when he works
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February 2024 by Candice Norton
Donna was great! Super helpful!
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February 2024 by George Stuck
Donna Great service and fast thanks for your help
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February 2024 by Marissa Swayngim
Thank you so much Donna at Verizon in The Dalles for giving me fast and excellent service. I felt like all my needs were not only met but exceeded. I left a very happy customer ?
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February 2024 by Mary Caldwell
Jorge I appreciate the help you have given me today with my new phone transfer. Thank you!
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February 2024 by Stephen Wegner
JorgeGreat, efficient, friendly and knowledgable
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February 2024 by Vincent Cauthorn
If you need a phone or need anything involving a phone come to this location. Great people working there! A very fun environment!
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February 2024 by Guadalupe Moreno
Very bad experience, they offered me a promotion in which I would pay $5 a month for 3 years, giving a total of $180 dollars, but due to a bad decision they did not apply the promotion and I will have to pay a total of $909 dollars and they only They wash their hands and they are going to leave the burden of that account on me, because of a mistake that one of them made ?….Danna was an excellent help, she was the only one who took good care of us.
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February 2024 by Betty Sawdon
Donna has been a great help today in-store. She was patient and very helpful explaining everything to me.
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February 2024 by Billie Wilson
I had been dragging my feet to update my phone because I thought it was going to be a hassle, I was pleasantly surprised that my experience was the complete opposite. Taylor S was friendly, knowledgeable, informative and efficient without being overbearing. Highly recommend visiting him with your phone needs. We will continue to be Verizon customers because Taylor S made the process a breeze!
