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June 2025 by Zac Dostert
Nicole H. absolutely loaded my account with add ons we did not consent to, shady and rediculous scammy behavior. We already had protect for 4 on the account, they added ANOTHER on top of that, added next up anytime (which you cant cancel until after the inital period), none of these add ons were dicussed or consented to. DO NOT COME TO THIS STORE, just deal with your account online. Avoid coming into this store completely.
They will just load your account with crap you dont need to meet their goals. Dont even bother going in there to confront them after either because they will just tell you to go online and cancel the stuff THEY PUT ON THERE.
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May 2025 by Jeri Hopkins
Cora D was more helpful than the nearby Apple Store. She help an 82 year old woman to understand her new iPhone 26.
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May 2025 by David Williams
Laura was great!!
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April 2025 by DCO
Moriah was awesome, great customer service!
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April 2025 by Sandra Little
Nicole and Laura Porter (MGR) were amazing!!! Thank you ladies so much for great service! 🩷
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April 2025 by Susan Jones
Laura & Mason at WA SQ at&t gave excellent service were helpful & professional when upgrading our phones. Laura was very knowledgable and was able to solve an issue we had with data transfer. Thank you!
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April 2025 by Ivonne Daly
Excellent customer service at ATT in Washington Mall with Cora. She was absolutely lovely with my Spanish speaking mother. Very patient and knowledgeable.
Recommend this ATT store without hesitation.
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March 2025 by Justin Kwei
Mason so good.
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March 2025 by Kevin Johnson
Nicole was awesome!!!! She helped me so much and was fast and efficient
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July 2024 by bobby cruz
⭐⭐⭐⭐⭐
I recently visited the AT&T store in Washington Square Mall with a major service issue. I had the pleasure of being assisted by Laura Porter, the Assistant Store Manager. From the moment Laura engaged with, she treated me with deep care and consideration. She listened attentively to my concerns, showed compassion, and more importantly quickly found effective solutions to my problem. Her professionalism, kindness, and dedication to customer service were truly outstanding. AT&T is very lucky to have such a remarkable leader. Thank you, Laura, for making my experience at the store so positive and turning my day around! ?
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June 2024 by Lucas DuMont
Big shout out to Anothy and Luara for there help today. They both made the process quick and easy. In and out within the hour for adding a new line and phone. Couldn't have asked for a better experience.
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June 2024 by Ty Turner
Quentin is the man! Genuine, helpful, knowledgeable, and efficient! Best experience I've ever had!
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June 2024 by K Villanueva
Lauren is extremely helpful and honest. Thank you for your kind words and endless support.
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June 2024 by Adria Toliver
This corporate store is no better than the poor customer service you receive at the authorized retailers. The store I bought my brand new phone from told me they couldn’t help me and that I had to come to the corporate store for help. I drove out of my way to come to this store, only for Quentin to be less than helpful. He told me I had to go back to the other store or call customer service. AT&T has really gone below the ground in terms of their in-store customer service.
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May 2024 by Adolfo Rodriguez
Lately I been told to go online to find answers to my question. Like canceling a line and adding another one. finally someone sat down and successfully helped me with everything, Thank you Elvia much appreciate it!
