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October 2023 by Scarlet Vance
If I could give Tom Thornburg from BedMart six out of five stars, I would. He was extremely informative, kind, helpful, and did an amazing job helping my boyfriend and me find a great mattress. It was truly an unbeatable price and experience. If you are looking for a mattress, I highly recommend you go here! They had a good selection of mattresses so you will have a lot to choose from. The bed smart match was such cool technology and really assisted in finding the perfect mattress. On top of all that, the space felt very clean and I never felt pressured to buy anything! I bought my mattress on Friday and it should be here by Sunday! There aren't enough good things I could say about my experience here!
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October 2023 by Trina Hunt
Actually had fun trying on beds. Judie answered all our questions and was super knowledgeable. So glad we stopped by and looking forward to a good nights sleep!
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August 2023 by Natalie Rhea
Judy was so helpful during our shopping experience. She really listened to our needs and was flexible when it came to truly meeting our needs for a mattress and was great to work with. She is very knowledgeable about the products. Including pick out just the right pillow on the first try. She’s the best.
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August 2023 by Amy Skerlec
Judy was amazing. The smart match was super cool. I got the most comfortable mattress on the planet. Judy was very patient and got everything I needed for delivery. Loved the experience and will come back
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August 2023 by Beverly Brill
Judie is superb! She is knowledgeable and a pleasure to work with. We bought a great mattress.
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August 2023 by Bobbie Wilhelm
Judie was fabulous, so very helpful. We appreciated all that she did for us,, especially the personalized service we received.
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June 2023 by Shannon Llewellyn
Judie @ the Bonita Bedmart is amazing! She’s like a secret weapon! From my POV, buying a bed is a lot like buying a car – it’s a once-in-many years (decades?) purchase and even though you know the ‘technology’ has changed, you just don’t want to walk out with a regrettable ‘lemon.’ I’m srsly far too busy to do a deep dive on what’s trending, what all the definitions mean, and how to be sure that what I buy today will still be right for me tomorrow or next year or the year after that.So, I walk into the store and I’m immediately overwhelmed by all the options. Judie was so welcoming. I told her I needed a new bed for my new place, but had zero idea what I really ‘needed.’ Who knew there’s an actual computer program and some ‘alignment’ test that tells me where my body is in relation to a mattress? It was really informative. Judie answered all my questions and made the experience feel personalized. She totally didn’t make me feel awkward about not knowing ‘all the things.’ Once we figured out the best kind of mattress for my needs, we talked budget (the worst part). But there were some surprisingly good options, and I snapped up a sweet deal with a delivery date on MY schedule!It was really great to do business with a person who is clearly knowledgeable not just about making a sale, but making the RIGHT sale, and I think it’s super cool that she’s kind of a ‘sleep scientist.’ She really likes what she does. I mean, anyone can sell a bed, but I left with the kind of information that made me feel confident in my choice. Honestly, if you are looking for a new bed, I highly recommend Judie on Bonita Road, you’ll sleep sounder knowing you worked with Judie!
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June 2023 by Darin Henderson
I was really impressed with this location and also the salesperson Judie. I went with my girlfriend to pick out a mattress as my girlfriend doesn't like high pressure salespeople. Glad we came here first, instead of the other mattress store nearby. Judie was more like an assistant than a salesperson. She even did an alignment check and she listened to what we wanted to try to fit our needs instead of just trying to sell something we didn't need. Really great customer service. I'll definitely be shopping here in the future.
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June 2023 by Ron Huxhold
I just wanted to take some time to say how wonderful my experience shopping for 2 pillows at Bedmart. Judi Robinson's customer service was spectacular. She was so helpful and well educated on comfort and quality.I would recommend this store and especially Judi. **** four stars to all my friends.
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June 2023 by Xiao-Yue Han
I purchased a bed having secured competitive pricing and delivery terms as part of a match with Mattress Firm. While the process was necessarily tedious due to their agreements with Tempurpedic, the social engineering was a bit unfortunate, with Aaron having said that Bedmart had gone above and beyond/is basically paying me to take the mattress/they have to make ends-meet, too. This was unnecessary as I was looking for the best possible deal and if they weren’t willing to match Mattress Firm, no problem, but don’t sell me a mattress and then make me feel bad for buying it. Additionally, we had worked out a specific delivery deal/date to match Mattress Firm. I had spoken with Judie in order to confirm that the mattress would be delivered as agreed upon as it was Aaron’s day off, but she said that these mattresses are never delivered as quickly as previously promised. She escalated this to a manager and then refused to tell me who she spoke with so that I could close the loop with them directly; additionally, she further admonished me for securing a good deal and seemingly trying to get more: “You’ve gotten everything your way in this deal. I was there when you spoke with Aaron, this was not the deal. If you don’t like it, you should go with Mattress Firm!” This was problematic for a number of reasons, not least of all her trying to tank a deal for one of her colleagues while he was off in addition to being factually incorrect (discussed with Aaron and another manager, Tracy). I eventually spoke with an on-call manager who reviewed the notes and was able to execute the deal as agreed previously and they also agreed to provide feedback about this experience as there were many opportunities for more professional conduct both with me and between their own employees. Without the promise of improving this experience for future customers, I’d be writing a 5-star review for Mattress Firm, instead after having purchased a bed from them.
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June 2023 by Scott Richardson
Judie was a great educator and not at all high pressure. We walked in just to check things out due to our painful current mattress situation and she was a patient listener and clearly knows her products and importance of matching the right bed to your specific body type and sleep style. Will update after we get a few months with the bed!
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June 2023 by Dabney Budden
Tom was very knowledgeable without being pushy!! We ended up ordering a completely different bed abt a week after our mattress was delivered Had to reach out to Tom on several occasions almost each time after hours or on a day off. He always responded within min was able to help from home and solve our many requests to exchange box springs. Tom went above and beyond.
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February 2023 by Brittany Brandenburg
Judie is exceptional and very knowledgeable about all products, processes and materials used in the mattresses Bedmart offers. She spent a long time with us as we tried and retried until we found the right one! ? 10/10 recommend her!
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February 2023 by Bryson Honea
Both my wife and I were expecting to spend a few hours trying to find a bed. We decided to go into BedMart first (there is a MattressFirm right next door). Judie, the sales rep who helped us, was awesome! We went in, told her our price range, and she showed us the beds within that range. In and out the door with a new mattress, box spring, and mattress protector purchased for delivery the following day! They also will take out old mattress and box spring for a $30 per item disposal fee, which is great! If you're looking for a new mattress and a stress-free experience, then you don't need to look any further. GO TO BEDMART!
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January 2023 by Christopher Harry
Tom was patient with us, explaining a lot about mattress construction, sleep posture, etc, and led us to the right mattress for our needs. Highly recommended- a great experience and very high quality products.
