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July 2023 by Ishah F
I brought a Brighton organizer in to be fixed after speaking with a sales associate on the phone. Upon arriving I was told not only would they not fix it because it was past the warranty but they wouldn't even fix it if I paid. If they are not going to back up their product why would anyone pay so much for a bag. I pay for the customer service , which was not present here. I will never purchase another Brighton bag. My money will go where the customer service is. So long Brighton!
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June 2023 by Shesh Verdun
This store is wonderful but The Staff is Incredible!!While Minerva is SO FANTASTIC AND ENTHUSIASTIC..other staff were attentative and excited about the different product lines!Such fun and I feel informed to pur chace in the future.Excellent product!
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May 2023 by Krso A.
I am a frequent shopper here and own a lot of pieces but this past weekend I was left speechless by the service I received. I purchased a bracelet about 3 months ago and it broke. I know that Brighton stands by their product so I went in to get it fixed. This new young sales associate, basically said that Brighton might not be able to fix it because this bracelet is a year old. When I told her that I purchased it not long ago, she was so dismissive and did not believe me. I then asked her if they cannot fix it then what and she was like nothing. Basically too bad. It's not my problem that Brighton carries bracelets that are from last year. I bought it 3 months ago. So sad to say, could be a $100 down the drain. But the customer service, it's alway great but this woman does not belong in that store. So dismissive, not friendly, and downright rude. She never welcome me to the store and never even told me that she was finished with me - filling out the form for repair. Unreal. This alone makes me not want to go back and based on whether they can repair or not and what will take place after will be my deciding factor. If they don't do anything as a customer gesture, after thousands of dollars spent, I'm good, and won't come back. I will write off this brand forever. So, TBD. Oh and ps takes 6 weeks or longer to get the answer.
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February 2023 by Notto Jensen
Great designs and quality jewelry. Excellent staff – – very helpful.
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October 2022 by Theresa Favreau-Christiano
For those with consumeristic tendencies you'll be in heaven!
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October 2022 by Linda Brown
A store with beautiful things and nice people for sure.
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August 2022 by Deb gawdess
Love this place. Wish I could buy one of everything. I adore the manager. She is always so kind and friendly. They have made a customer for life with me.
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May 2022 by Ira Rios Sr.
Great products and associates.
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February 2022 by gina mcknelly
Great shopping. Helpful and attentive
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August 2021 by Judy Hetrick johnson
Love brighton so much. The sales ladies are wonderful. I have a very large brighton collection and continue to buy as they always have new jewelry.
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July 2021 by debbie marvin
The people there are so kind and friendly. I called and asked them to hold a bracelet for me. They had it ready when I arrived and wrapped it in a beautiful decorative bag.
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May 2021 by Jim Odoms
Great shop to purchase specialized jewelry
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May 2021 by Stephanie Sackos
Nice products. Staff is friendly and helpful.
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February 2021 by Mike Nielsen
Always a bright spot in the mall.
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December 2020 by Mary Ruth Rheinschild
Very friendly and helpful always